New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
Very poor service and poor communication skills. They are useless in keeping me updated with my lights and are always using more power than necessary.
Response: Hi Daija, thank you for reaching out to us with your concerns. We always strive to keep customers up to date and informed with their billing, and would be happy to help you out if you are not receiving the appropriate daily updates to the account at 1-888-963-8363 Published on January 17, 2025
It’s way to high I have put a lot on the light in less than two weeks when I could of save money and pay only $200 or less on monthly bill. Your rate needs to go down more this is Ridiculous.
Response: Thanks for reaching out to us, Shona. We understand you may have some concerns with your electricity billing and would be more than happy to bring clarity to your recent charges. Texas overall is seeing it's overall temperature dip as the winter weather finally sets in for the state, and all customers may feel the effects on their energy bill, especially if a heater becomes involved. While your charges may seem high, switching to a monthly provider will not solve the issue, as your bill is based of your overall consumption, and high consumption means high billing regardless of provider. If you have any further questions about your usage and billing, the My Account portal will provide a breakdown of any billing date, and you can even use smartmetertexas.com for a 15-minute breakdown of what you use. You can also reach out to us at 1-888-963-9363 Published on January 17, 2025
Its very expensive at almost $20 a day.
Response: Hi Robert, and thank you for contacting us about your recent billing. We understand that $20 a day may come as alarming and we definitely would like to assist in understanding your recent billing. As the winter weather sets it, customers will see that their home consumes more electricity, especially when using any kind of heating unit to keep the house warm. You can review your overall consumption at smartmetertexas.com in 15-minute increments. If you have any further questions, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
I Feel I’ve been lied to this is the worst company ever when I first started the rates we’re reasonable now they’ve gotten expensive i might as well pay a normal electric bill everytime I put a good amount of money I have to add more for the month I’m paying over 200 at this point this company is terrible .
Response: Hello Melody, and thank you for contacting us about your concerns. We understand that a higher billing may be a cause for concern for you, and would be more than happy to assist with understanding. Your rates are not increasing, as our Six-month and Twelve-month plans are fixed-rate plans. Customers are experiencing a higher amount in their billing recently due to the recent cold weather, and any use of a heater in a household to combat this. For further assistance with understanding your billing, please feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Easy to use, daily usage alerts. Hard to beat
Response: Thank you for the rating, Clint! Published on January 17, 2025
Love how this works if you don’t have the payment they work we with you and find a solution to the process. Thank you payless power
Response: Thank you for the rating, and more importantly, thank you for being a Payless Power customer! Published on January 16, 2025
I like this service so fare
Response: Thank you for your rating, we're pleased to know you're liking the services! Published on January 16, 2025
Straight forward
Response: Thank you for rating us! Published on January 16, 2025
The service is fine. The fees are a bit crazy. But when you gotta you gotta. It is nice being able to pay small amounts regularly.
Response: Hi, thanks for the feedback Lisa! We understand your concerns with any potential fees you may be charged and we'd be more than happy to help out over at 1-888-963-9363 Published on January 16, 2025
Service is active almost immediately and the daily balance reminder is so helpful.
Response: Thank you for the rating, we are happy to hear our services are helping you out! Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
