Great notifications. Never loose service again. Easy website to navigate through. Making a payment is super easy.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 30, 2020
Easy access to much needed information. Easy to set up my account!!
Response: Thank you Rene for sharing your feedback it's greatly appreciated! Published on January 30, 2020
So far so good. I like the convenience of the pre paid system.
Response: Glad we can make your payment method easy & convenient as possible! Published on January 30, 2020
Easy to manage my account, make a payments and good service
Response: Thank you Belem for the great feedback it's greatly appreciated! Published on January 30, 2020
very easy thank you
Response: Thank you for being a great customer! Published on January 30, 2020
The payment process was very quick and easy
Response: Thank you Amanda for sharing your experience using the payment portal! Published on January 29, 2020
So far so good I just hope it doesn’t fluctuate. Up higher as long as I’m been charged only for what I’m using.. I will continue to be a happy customer and keep. The same company with Payless power. I’m very satisfied right now for the last five day I’ve had my service switched over to Payless power from Txu. Thanks Payless power
Response: Thank Latosha for your feedback. You can audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on January 29, 2020
I don’t like the payment system, because of having to pay every week or two. So going to find a permanent provider to pay. Monthly bill
Response: Sherry, Thank you for commenting. We apologize for the experience. Please keep in mind that pre-paid service can be used like post-paid service. If you’re able to make one large single payment once per month instead of many smaller payments. For example, if you can calculate what you use for the 30 days in the month and pay that amount at once then you may not have to worry about making another payment until the next month. If you do run short, we have options for you. Call us at 888-963-9363 for more information. Published on January 29, 2020
It was easy to use
Response: Thank for the 5 star review! Published on January 29, 2020
It was vary easy to complete the proses.
Response: Nancy, thank you for sharing your experience glad we can make your enrollment process easy as possible! Published on January 29, 2020