New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Great service we have used for 8 yrs now.
Response: Hi Amanda, Thank you for your continued trust and support over the past 8 years. We're delighted to hear that you've had a great service experience with us, and we truly value the loyalty you've shown throughout the years. We understand how important dependable service is, and it's wonderful to know we've been able to meet your expectations over such a long period. Feedback like yours encourages our team to keep delivering the quality and reliability our customers deserve. Thank you again for being part of our community, Amanda. We look forward to serving you for many more years to come! Published on August 07, 2026
Ready to get this started looking forward to fair electric
Response: Hi Kelisha, Thank you for sharing your excitement about getting started. It's great to hear that you're looking forward to fair electric service, and we appreciate the opportunity to be part of that journey with you. We understand how important fair pricing, reliable service, and clear communication are when choosing an electric provider. Our team is committed to delivering a positive experience and making the process as smooth as possible from the very beginning. If you have any questions along the way, we're here to help and ensure you have the information you need to make the most of your service. We look forward to serving you, Kelisha! Published on August 07, 2026
Looking for grate services
Response: Hi Catarino, Thank you for your interest in our services. We appreciate you taking the time to share your review and let others know you're looking for great service. Our team is committed to providing friendly, reliable support and delivering a positive experience for every customer. If there's anything specific you need, we'd be glad to help connect you with the right solutions and ensure you receive the level of service you're looking for. We look forward to the opportunity to serve you, Catarino! Published on August 07, 2026
Awesome start! Thank you.
Response: Hi Stephanie, Thank you for taking the time to share your feedback. We're thrilled to hear your experience got off to an awesome start and that our team made a positive impression. Your kind words mean a lot to us. We appreciate your support and look forward to continuing to provide the great service you expect. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know. Thank you again for choosing us, Stephanie! Published on August 07, 2026
Always restore my power ASAP!
Response: Hi Yoslim, Thank you for your review! We're glad to hear that your power is consistently restored as quickly as possible when needed. We understand how important reliable service and prompt reconnections are, and it's great to know we've been able to meet your expectations. We appreciate your support and look forward to continuing to provide the dependable service you can count on. Thanks for choosing us, Yoslim! Published on August 06, 2026
Turn lights back on
Response: Hi Demetrius, Thank you for your feedback. We understand how important it is to have your lights restored quickly when service has been interrupted. We appreciate you bringing this to our attention, and we do show that your service was reconnected within 45 minutes of your payment processing on 8/5/2026. Our goal is to restore power as promptly as possible after payment is received so customers can get back to their normal routines. Thank you for choosing us, Demetrius. If you have any questions about your account or service, our Customer Care team is always here to help. Published on August 06, 2026
La peor compañía en menos de 15 dias recargue con 175 dolares,,, y lo peor solo llego a dormir al apartamento, por mi trabajo el resto del dia no hay nadie en casa,
Response: Hola Mirna, Gracias por compartir tu experiencia. Entendemos tu preocupación por tener que añadir $175 a tu cuenta en menos de 15 días, especialmente cuando el apartamento está desocupado la mayor parte del día y solo estás en casa para dormir. Agradecemos que nos hayas informado sobre esta situación. El consumo de energía puede verse afectado por varios factores, como el aire acondicionado, los electrodomésticos y otras fuentes de consumo eléctrico, incluso cuando la vivienda no está ocupada. Nuestro equipo de Atención al Cliente puede revisar tu cuenta y tu historial de consumo contigo para ayudarte a comprender mejor los cargos y el consumo diario que se reflejan en tu cuenta. Gracias de nuevo por tus comentarios, Mirna. Te animamos a que te pongas en contacto con nosotros directamente para que podamos analizar tus inquietudes con más detalle y ayudarte. Published on August 06, 2026
I have had horrible experiences with this company. My payments are not adding up. Bal is never reflecting correctly
Response: Hi Angela, Thank you for sharing your feedback. We understand your concern regarding payments and a balance that does not appear to be reflecting correctly on your account. When account details don't align with expectations, it's important to have a clear understanding of the activity and charges involved. We appreciate you bringing this to our attention. Our Customer Care team can review your account history, payments, and balance details to help clarify any discrepancies and ensure you have accurate information about your account. Thank you, Angela, for taking the time to let us know about your experience. We encourage you to reach out so we can take a closer look and assist further. Published on August 06, 2026
Great help and really easy to work with
Response: Hi Miguel, Thank you for your review! We're glad to hear that you found our team helpful and easy to work with. Providing a simple, straightforward experience is important to us, and it's great to know we delivered that for you. We appreciate your support and look forward to continuing to serve your electricity needs. Thanks again, Miguel! Published on August 06, 2026
Love the ease and simplicity of this pay-as-you-go model at Payless that does not requires a contract or the Early Termination Fees residential utility power contracts often entail. This is great choice for “short-term” residential electricity needs.
Response: Hi Clifford, Thank you for sharing your experience! We're delighted to hear you're enjoying the ease and simplicity of our pay-as-you-go service. It's great to know that the flexibility of no contract and no early termination fees has made Payless Power a good fit for your needs. We appreciate your recognition of how well this option works for short-term residential electricity needs, and we're committed to continuing to provide convenient, reliable service. Thank you for choosing us, Clifford! Published on August 06, 2026
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
