I keep getting charged on my credit card for $20 every time I put money on my card and this is an unauthorized payment I don’t know anybody with the service and when I called the number to pay less power the guy yelled at me and told me that there’s nothing he can do because he’s in sales with starting a new service he recommended I call back tomorrow during business hours I pleaded to him to just help me tell me something about the company or anything I said I don’t know how to get this to stop charging my account because it’s Fraud and I want to file A report he said to call the police but when I called the police they said I have to call the merchant to cancel the payments which I’m trying to do he continued to yell at me to say there’s only three people on the floor and then I would need to call back tomorrow I asked to speak to a supervisor and he said he was the supervisor which I find it hard to believe I asked him to stop talking to me like I was an idiot and he chuckled and just told me to call back tomorrow during business hours of customer serviceI don’t have this company but I sure don’t want to if they’re going to let unauthorized payment slide and not help me at all
Response: We apologize for the experience. We would advise that you report the charges to your bank or card company immediately. Please contact us, for anymore questions or concerns at 888-963-9363 our customer service hours are Mon-Fri 8am-6pm Saturdays 9am-5pm CST. Published on April 02, 2020
We used payless power while trying to sell our house and very convenient way to only pay what you use! Also helpful to see daily usage so we can provide feedback to the realtor if lights were left on or temp settings too high/low
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on April 01, 2020
Good like the service jeep up the good work
Response: Thank you so much for the great feedback it's greatly appreciated. Published on April 01, 2020
Love how easy making a payment is.
Response: Glad you enjoy using the new and improved online portal! Published on April 01, 2020
I just do not at all like paying a DAILY use fee of $2.95! Multiply that by 30 and that’s $88.50 PER MONTH! I would rather pay a higher deposit!!
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on April 01, 2020
Easy and fast payment process
Response: We're pleased to know you find the payment process hassle free. Thank you for sharing. Published on April 01, 2020
I need a credit on my account in need of help
Response: Thank you for commenting. Please contact us directly so we may further assist you. Published on April 01, 2020
Easy company like this better than others
Response: Thank you so much Troy for the 5 star review! Published on April 01, 2020
I am very satisfied with Payless Power they have not only went above and beyond for me and my family due to the Coronavirus lack of employment due to the situation customer service was excellent on assisting me with my bill and taking it very aware and clear that due to certain situations I will not be cut off but they have compassion for people like us in tight situations or situations in general that we cannot control thank you so much Payless Power
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Glad we can help! Published on April 01, 2020
Needed services just for a couple days. I always choose payless power because there deposit is very cheap. And they allow you to get your services the same day
Response: Thank you Alex for sharing you service experience! Glad we can always help! Published on April 01, 2020