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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Not applicable.
Response: Thank you for rating Payless Power. Published on April 06, 2020
Uses more electricity than I normally would. I cant imagine what I would be paying in the summer. Otherwise, payment system is fairly easy.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on April 03, 2020
Too soon to rate
Response: Thank you for choosing Payless Power as your provider. Published on April 03, 2020
Its weird how each day a new amount of power was used when I stick to the same routine.
Response: Thank you for commenting Trista. We will be more than happy to go over your usage independently to determine this, You can always double check your meter at http://www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge. Published on March 30, 2020
I wish it was less then $20
Response: Thank you for the feedback it's greatly appreciated. Published on March 25, 2020
nothing to say because we dont understand this set up i just paid not even a month ago & we have to refill money
Response: Thank you so much for commenting. We do apologize for the experience, we will be more than happy to go over this independently to give you a better understanding on how our service works. Published on March 24, 2020
Don’t know why my auto payment didnt’ take but here is a payment
Response: We apologize for the inconvenience. Please contact us if this occurs again. Published on March 20, 2020
My email address needs to be updated. [email protected] is correct not [email protected] Never received my email confirmation and couldn’t login to register. Please update your system. Yesterday I called was caller 34 in que and never received my call back. Today I got through but notice my info is incorrect. Please resolve and update in a timely manner. Thank you
Response: We apologize for the inconvenience a supervisor will contact you shortly to get this resolved. Published on March 20, 2020
Love that I get daily updates on my power usage and reminders on how much longer I have. There is some frustration on the fact that there is a couple days lag in updates but I manage. If we could get that updated it would for sure be a 5 star.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Our billing is 2 days in arrears but the balance that is advise the day you receive your text message is what you currently have in that moment. Thank you for your business. Published on March 16, 2020
Easy to use. However, rates really went up
Response: Thank you Claudia for the feedback it's greatly appreciated. Please contact us at 888-963-9363 so we can offer tips on how to save on your electricity. Published on March 13, 2020
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
