These insensitive pricks turned my power off today. In the midst of everything that is going on. Our government has placed a shelter in place order until April 30th. Yet y’all expect ppl that don’t have essential jobs to be able to pay y’all before we can get back to work? Once Coronavirus has moved on, I will be locating a different energy service. This is some of the lowest crap you could’ve pulled on a loyal customer when the whole world is pulling together to try to help each other get through this tough time. I’m at a loss for words ????
Response: Thank you for commenting Juan'kimla. Payless Power was sending daily alerts with the link included https://paylesspower.com/covid-19-response/ on registering your account for the Electricity Relief Program to assist customers by protecting their account from disconnection until financial benefits such as unemployment or federal stimulus money arrives. The customer is still responsible for their charges and should continue to make payments to keep their account current. Please contact us at 888-963-9363 for anymore questions or concerns. Published on April 16, 2020
Convent. Got tired of big companies taking advantage. This way I can see my usage in the whole matter.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on April 14, 2020
I love Payless Power!! I just got married and moved into my new house the transfer process was so easy and their customer services is excellent. Their rates are amazing and affordable for me and my family I will recommend them to anyone!!! thanks Payless Power.
Response: Congratulations! We're glad we can make service experience a breeze. We look forward to having you as a new customer. Published on April 14, 2020
I will see if this is a better plan in time
Response: Thank you for rating Payless Power. Published on April 14, 2020
Easy set up simple
Response: Thank you Ruby for the 5 star review! Published on April 14, 2020
Easy set up simple
Response: Thank you Ruby for the 5 star review! Published on April 14, 2020
I need more time to make a payment
Response: Please contact us at 888-963-9363 to see what options are available to assist you. Published on April 14, 2020
Fast and easy to switch! The payment process was no problem and the website is user friendly!
Response: Glad we can make your service experience easy & convenient as possible. Thank you for sharing! Published on April 14, 2020
Quick easy set up can’t wait to experience great service . Thank u
Response: Thank you for the feedback,we look forward to having you as a new customer! Published on April 14, 2020
Great service I love so convenient and easy and you get a daily notification
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on April 14, 2020