Payless Power Reviews
Read reviews from Payless Power customers
Don’t understand why my bill keep getting bigger and bigger.
Response: Hi Crystal, and thank you for contacting us about your billing concerns. We know an increase in billing may be concerning and we would be more than happy to help you understand your usage and charges. You can find information about your overall consumption via the My Account Portal under the usage insights. Smartmetertexas.com also provides a breakdown of your usage, down to 15-minute intervals. You can also view your billing on the same portal, and each day will include what charges you are receiving for that billing date. If you need further assistant, please call us at 1-888-963-9363 Published on January 16, 2025
I became a customer in November of 2024. I thought that everything is going to be alright. It was ok until it was time to make another payment. That’s where surprises happens. I made my first payment a few weeks later. I check my account everyday and I noticed that I have been getting off scene charges. I called and talked to an agent who told me what the charges are for. I never heard of recurring charges being deducted for reconnect fees for a 10 day period. I thought you pay the balance of the bill to get a reconnection. But not here. They take it out the payment you made after paying the balance. So you’re making two payments for the reconnect fee. I am currently drained out of funds because of some rule. And I’m on a fixed income. I am in looking for another solution to get this problem solved Or make other options to get help
Response: Hello Sherhonda, We appreciate you for contacting us about your concerns, especially regarding the reconnection fee and how that is paid out. When customers make a payment to reconnect their services after being disconnected for non-payment, a $30 reconnection fee is applied to the account. This fee is amortized in 10 daily installments, with each installment being a $3.00 charge. We highly recommend that our customers make payments onto their accounts that will help maintain a positive balance and prevent future disconnections in the future. Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
Prices could be cheaper and it shouldn’t be a fee to add money
Response: Hello Debra, thanks for reaching out to us about your concerns. While we understand that you may be unsatisfied with the Payment Processing Fee, we would be happy to inform that payments of $75 or more do not have the fee applied to them. Furthermore, the fee can be avoided by enrolling a card into AutoPay, which can be done via the My Account portal. For any further assistance, please contact us at 1-888-963-9363 Published on January 16, 2025
Heartbreaking Experience with Payless Power – Felt Dismissed During a Tough Time: I’ve been a loyal customer of Payless Power for a few years, but my recent experience left me feeling deeply hurt and dismissed. I’ve been laid off and had to move in with family, and since December, I’ve been trying to terminate my service. After sending multiple emails with no response, I called today to understand why I was still being charged, despite not using the service since December 28th. The representative I spoke with made me feel completely dumb, explaining confusing fees without offering any real help. I asked for clarification and for crediting the days I wasn’t in the apartment, but instead of helping, I was talked over and dismissed. I asked to speak with a supervisor, hoping for better support, but Erica, the supervisor, only made me feel worse. She spoke to me in a condescending manner, repeating the same information without listening to my concerns. By the end of the call, I felt embarrassed and devalued. I’ve been a loyal customer for years, and to be treated this way during such a difficult time was heartbreaking. I just needed help, but instead, I felt small and dismissed. I never expected such poor treatment from a company I trusted, and it’s left me deeply saddened. This experience has been emotionally draining, and I hope Payless Power will reconsider how they treat their customers, especially those already struggling. No one deserves to feel this way
Response: Hello Geralisa, and thank you for contacting us with your concerns. It is important that we assist our customers properly and efficiently. It should be noted that you have been reached out to by our Customer Care Director with regards to your situation and we heavily encourage you reply back with any further questions or concerns. We thank you for your business and look forward to providing service to you again in the future. Published on January 16, 2025
Heartbreaking Experience with Payless Power – Felt Talked Down To During a Hard Time All I needed was a little help, but instead, I felt completely ignored and belittled. Since December, I’ve been trying to notify Payless Power of my situation and terminate my service. I emailed the company multiple times, but I never received any response. Then, when I noticed I was still being charged for electricity that I wasn’t using (since I haven’t even been in the apartment since December 28th), I called the company for answers. The phone call started off with me hoping to finally understand why I was still being charged, but things quickly took a turn for the worse. The representative I spoke with made me feel completely dumb.
Response: Hello Gerald, and thank you for contacting us with your concerns. It is important that we assist our customers properly and efficiently. It should be noted that you have been reached out to by our Customer Care Director with regards to your situation and we heavily encourage you reply back with any further questions or concerns. We thank you for your business and look forward to providing service to you again in the future. Published on January 16, 2025
Very disappointed that they shut my electric off. When I was in the middle of paying my bill, horrible service
Response: Hello Cynthia, and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
This service is awful, you cut the power when it’s 3.00 delinquent. Would not recommend to anyone who
Response: Hello Erik and thank you for sharing your concerns with us. We know being disconnected is stressful, and we want to help you avoid this situation again. Payless Power informs customers of their balances every day in the morning, as well as urgent messaging should their balances be low or even negative. From here, customers will have until 12pn (noon) to make a payment to the account that will bring it to at least $20 positive, or request assistance for their balance (either with an Account Protection until 8pm that same day, or the owed balance being deferred with a deferred payment plan). If you have any concerns or further questions, please reach out to us at 1-888-963-9363 Published on January 16, 2025
I don’t like the fact that I am and have been charged even when my power is not being used. For example during the power outage. I have never been reimbursed for the charges during the power outage from the hurricane Beryl.
Response: Hello Angela, thanks for reaching out to us about this issue. We understand how it can be concerning when you see any form of billing while power is unavailable or otherwise disconnected. Please keep in mind that we bill 2 days in arrears, meaning billing you receive today is from usage used about two days prior, so you will receive your billing, even if your services. This also applies to any charges associated with your current plan, any non-recurring fees, and deferred payment plan installments should a customer have one set up. In regards to your outages during the Beryl storm, Centerpoint energy (your transmission and distribution provider) will charge estimates when a meter is knocked out of power like that, and said estimates will be adjusted and credited back at the end of the following billing cycle. Your account shows that this was indeed the case, as your account shows a credit applied on 8/20/2024. We will have a supervisor reach out to you to further discuss this matter Published on January 16, 2025
I don’t like it is to much
Response: Hello Maria, thanks for contacting us. Your satisfaction is important and we would be more than happy to assist you with your concerns. If you have inquiries about your billing, we do offer a billing breakdown via you My Account Portal on our website, and a live representative will help you at 1-888-963-9363 Published on January 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
