Payless Power Reviews
Read reviews from Payless Power customers
I love this prepaid electricity easy to make the payments they email me to let me know I’m needing to pay soon. I love it
Response: Thanks for your rating, and for being a Payless Power customer! Published on January 17, 2025
I’ve only had the service for a month now but I haven’t had any issues at all. I love that I get daily messages letting me know how many days I have left before money has ran out. It’s gives me total and how much I’m using per day. Easy to pay and website easy to use. I recommend for someone who needs an on the go electric company for single family homes.
Response: Thanks for the rating, Ashley, we are pleased to hear you are enjoying the service! Published on January 17, 2025
The charges are outrageous! Never at home during the week only weekends and being charged as if I’m at home 24/7? Strongly thinking about switching for cheaper rates.
Response: Thank you for reaching out to us, Ashley. It's understandable that you're concerned about your daily charges and we'd be happy to assist. In regards to billing while you are away, you can review what exactly you're receiving charges for through the My Account Portal. For a closer look at consumption, smartmetertexas.com breaks down your usage into 15-minute increments, so you can always be sure when you're using power and at what times you see the most usage. If you have any further questions, please reach out to us at 1-888-963-9363. Published on January 17, 2025
I’m not going to give it a 3 or more on the stars because it says it’s cheap free nights n weekends but we will see once we get the first bill
Response: Thanks for reaching out regarding your concerns, Nikki. It's important that customers are informed of their plans and we would be happy to clear up any confusion. Payless Power neither offers nor advertises any plans with free nights and/or free weekends. If you have any questions about your electricity plan, you cam view your Electricity Facts Label and Terms of Service on the My Account Portal, or reach out to 1-888-963-9363 for a general overview of how your services work. Published on January 17, 2025
It’s cool it seems expensive
Response: Hello Jamie, thanks for contacting us. We understand you may have concerns with the cost and billing of your services, and we would be happy to assist you. Your billing can be reviewed in the My Account portal at paylesspower.com , with each day of billing having a breakdown available. For any further assistance, feel free to contact us at 1-888-963-9363 Published on January 17, 2025
Switched over my electricity 22 days ago and apparently they had the old address still going and my account went from 14.91 to less than 0 in a day and I’ve never use .ore than 5 dollars in electricity in a day in my whole life
Response: Thanks for reaching out to us about this, Conner. We understand that billing such as this may be cause for concern, which we are happy to discuss and resolve with you. A supervisor will be reaching out to you in regards to this issue Published on January 17, 2025
Switched over my electricity 22 days ago and apparently they had the old address still going and my account went from 14.91 to less than 0 in a day and I’ve never use .ore than 5 dollars in electricity in a day in my whole life
Response: Thanks for reaching out to us about this, Conner. We understand that billing such as this may be cause for concern, which we are happy to discuss and resolve with you. A supervisor will be reaching out to you in regards to this issue Published on January 17, 2025
Waste of money!!!
Response: Hello Brittany! Thanks for your feedback and your concerns about this matter. If you need assistance in regards to billing or our services overall, you can contact us at 1-888-963-9363 Published on January 17, 2025
They suck need better prices and cheaper rates
Response: Hello Joshua, and thank you for taking the time to reach out to us. We know that you may have concerns about your pricing and your rates, and we would be happy to assist you. Your current rate is available on your Electricity Facts Label, which can be reviewed on the My Account portal at paylesspower.com , and your billing for each day is broken down on there as well. For further assistance in this, or any other regard, feel free to call us at 1-888-963-9363 Published on January 17, 2025
If you are in a DESPERATE situation go with this company and then SWITCH at your EARLIEST convenience. Do not get comfortable with this stepping stone company bc it will cost you in the long run. I’ve been a customer for 2 years bc I felt it was convenient at the time & continued to settle. They offer far less than they originally did 2 yrs ago & now only offer prepaid. There’s a bug on their website so they don’t even allow you to see your most recent statements. I just spoke to 3 people in 1 hour & even the supervisor told me there’s no difference in the 12 mo. contract than the month to month outside the early termination fee. This company doesn’t care about retention bc they take advantage of desperate customers. Learn how electricity costs & pricing work. There’s so many hidden fees that providers are vague & secretive about. Lots of agents don’t even understand it themselves but will try to convince you to lock in to a pointless contract to distract you from their ignorance. You & your money is valuable. Remember that.
Response: Hello Ti, and thank you for your feedback and sharing your concerns with our services. We appreciate your two years of service with Payless Power, and we would be happy to assist you with any questions or concerns you may have. So in regards to your concerns with receiving your monthly statements via the online portal, we know it is inconvenience for our customers when they do not generate properly, and we are working to resolve the issue as quickly as we can. In the meantime, you can request them via a live agent at 1-888-963-9363 We also would like to advise that the Month-to-month prepaid plan is a non-fixed, variable rate plan, while any 12-month renewal option is a fixed rate, and is not at risk of fluctuating. This information is disclosed in the renewal regulatory letter we send when it's time to renew. Lastly, the Payment Processing Fee and the Reconnection Fee are disclosed to customers upon enrollment, available under your terms of service, displayed on the payment processing screen on the portal, and even sent as messages to our customers via the selected notification channel should customers be at risk of disconnection. If you have any further questions or concerns, please contact us 1-888-963-9363 , and thank you again for being a Payless Power customer. Published on January 17, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
