Service terminated out of no where when I had a Positive balance. I decided to check my balance after not receiving my daily update on Saturday, only to find out they terminated my service. Will poignant be without electricity on Sunday since they are closed, even though they don’t even email back. I would not recommend seems like they are stealing money. My usage went from under 6kwh to out of nowhere being 17kwh the day before they terminated my service, even though nothing changed. I’d say just find another prepaid provider.
Response: Ms Montgomery- Your comments state that your power was shut off without warning. We did receive a notification that your service had been switched to another provider. Please call us to confirm your address and meter number. A supervisor will also reach out to assist with this issue. 888 963 9363. Published on December 12, 2022
Don’t use them. They charge way to much. I live in a one bedroom apartment. I payed about 300 to 400 a month. They charge service fees daily
Response: Mr Hofmann- Your review states that the service is too expensive . You are charged a daily fee every day and you are being billed $300-$400 per month for your 1 bedroom apt. That is an very high amount for a 1 bedroom and I would not blame you for being concerned. A review of your account shows that over the past 30 days you have only been charges about 50% of that . Pre-paid billing can make that seem more since you are paying in advance but your monthly charges are thankfully nowhere near the $300-$400 range. Another reason why they may seem more inflated is that until recently, your payments were less than $75 which resulted in a $4.95 minimum payment fee. The good news is that your last payment did not incur that charge. 888 963 9363 Published on December 12, 2022
I don’t even do reviews but this company has literally made me think it would get me out of a bad situation and just put me deeper in one . These companies don’t care about their customers. They give you an easy way to start your electricity then most . First week it’s all normal pay . As soon as you have the company for a little while you start to get charged more and more each day . Like I live in a 1 bedroom and these people are really telling me I’m using 15$ of electricity a day . Mind you the minimum to put in is 20$ so you’re talking 20$ a day . If you become negative you have to pay the 10$ minimum still plus’s the negative balance . This is a rip off and I can’t wait till I get rid of this company and I will be happy to see them on the news in a couple years or less for the way they have treated the customers . I mean the other reviews say it itself . This company is horrible . They do not care and they try to sugar coat how you can even cut off everything and still be charged as if you were using electricity. Makes you hesitant to even want to watch tv or turn on your Christmas tree . Payless power you made my life a nightmare . I’ve been late on rent , car note , and etc because everyday I’m paying for your services so my electricity don’t get cut off !!!’ And this is someone with a premature baby . If anyone sees this before apply save yourself while you can . And whatever they say abck to these reviews is BS
Response: Mr. Campbell- Your review states that Payless Power has made your life a nightmare. You have a pre-mature baby and don’t feel like you can even turn on your Christmas tree lights due to the cost. Those are very big deals and the fact that you associate them with Payless power is a serious issue. A supervisor is reaching out to you to offer you the best options to address your issue. Keeping up with utility bills under such challenging situations can be incredibly difficult and I can’t even imagine the stress that these types issues cause when you have a new baby. Pre-paid service may not be the best option for you because you do indeed have to maintain a positive balance to ensure service. This does not mean that Payless Power doesn’t care about its customers… we simply have limited options as we do not maintain a deposit to protect against non -payment. Please note that we do not inflate or estimate your usage and your energy rate has not increased since you enrolled for service. What does fluctuate is the weather and your need for heating or cooling, hot water etc. The best way to use the service is to make a couple of larger payments each month instead of smaller $20 payment that incur a fee etc. There is a minimum payment that makes it seem to you like you’re spending $20 per day but this is not the case at all. It seems to come down to cash flow but we do understand that can be a huge challenge. A supervisor is trying to reach you to discuss your options. 888 963 9363 Published on December 12, 2022
It’s ok and easy to go to and get your services turned on quickly. It is however expensive!! Like I’m have to make frequent payment less than a week of lucky a week. Kind of hard for me because I get paid every 2 weeks. We try really hard to minimize our electricity at our house. To wear we don’t even have the ac/heater on because it’s too expensive. But other than that I alive the constant communication. They send me text messages telling me where I’m at everyday so I like that.
Response: Ms Flores- Thank you for your feedback . Our records do show in the last 30 days that you’ve made 3 large payments to avoid the minimum payment fee. That’s the best way to go as it reduces the amount of times you need to post funds and save’s $4.95 per payment which can add up. Published on December 12, 2022
Awesome company great service
Response: Thank you for being a great customer! Published on December 12, 2022
Very easy only 2 clicks and it’s done!!!
Response: Thank you Carlos for sharing it's greatly appreciated. Published on December 08, 2022
So far so good wish had free nights or free weekends.
Response: Thank you so much for the feedback it's greatly appreciated! Published on December 08, 2022
Great service! I would definitely recommend this service to family and friends. Thanks
Response: Thank you so much for being a great customer! Published on December 08, 2022
Very easy to use and no haste
Response: Glad we can make your experience easy as possible! Published on December 08, 2022
Easy access and fast services I’m very satisfied. Great customer service and willing to help in anyway. Thank you.
Response: Thank you so much for the great feedback it's greatly appreciated! Published on December 08, 2022
