They charge too much for nothing…. They use to let you put anything you wanted NOW THEY TELL YOU TO PUT $75 or the take out 4.95 if lower… and also you can only put $25 which is about two days in a house… if you don’t want to use this prepaid lights no more and you owe .75 they are going to put a Switch hold on THIS PREPAID ACCOUNT… this really sucks????????♀️????????♀️ And this is an updated review September 20,2022
Response: Ms. Binder Your comments state that you are not happy with he addition of the $4.95 minimum payment fee that was added at the start of the summer. This fee was added as a way to help of keep our rates as low as possible . The cost of wholesale electricity has been at all time highs due to the price of the natural gas that is used to run the power plants. By adding the fee and giving customers the ability to avoid the fee, we can avoid having to raise our rates even more for all customers. Please keep in mind that not only can you avoid the fee by making a payment of $75 or more, you can also make payments as low as $40 with no fee by enrolling in autopay. Also please note that we would only place a hold on your account if you are unable to pay and accept the offer of a deferred payment plan. Once this is re-paid you can switch services but please keep in mind that you have a locked in rate due to your contract and prices have risen across all providers sine you started with us . Call us at 888 963 9363 for more details. Published on September 22, 2022
like how i can control how much to add to my account.
Response: Thank you Judith for the awesome feedback it's greatly appreciated! Published on September 21, 2022
Good Service Thank You
Response: Thank you for the 5 star review! Published on September 21, 2022
Just signed up.
Response: We look forward to having you as a new customer! Published on September 17, 2022
It’s convenient
Response: Thank you so much for sharing your service experience! Published on September 17, 2022
Great service keep the great work
Response: Thank you so much for a being a great customer! Published on September 17, 2022
Process was fairly simple and easy.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on September 17, 2022
Very easy process. I love receiving text messages daily about my usage. It’s very useful!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on September 17, 2022
great process easy website
Response: Thank you so much for being a great customer! Published on September 17, 2022
Fast , Easy and very convenient, and there customer service department is very courteous and helpful
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on September 17, 2022
