The payment process is fairly easy and during the storms Payless Power didn’t let me down
Response: Thank you Verlin for the feedback it's greatly appreciated! Published on April 02, 2021
niceeeeeeeeeeeeeeeeeeeeeeeeeee and easyyyyyyyyyyyyyyyyyyyy
Response: Thank you for the feedback it's greatly appreciated! Published on March 30, 2021
Great service and price
Response: Thank you for being a great customer! Published on March 30, 2021
Payless power has been awesome. They noted all the reasons that the outages were occurring and given more information then really was needed and that’s great cuz they better be prepared next time if you have all the facts so thank God for a great wonderful job that y’all have been doing and we appreciate y’all so much
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on March 30, 2021
Easy to make payments and haven’t had an issue yet.
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 30, 2021
Love, love, love the service!
Response: Thank you so much for the 5 star review! Published on March 25, 2021
Fast and really reliable service
Response: Thank you for sharing your service experience it's greatly appreciated! Published on March 25, 2021
The app is very easily accesible
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 25, 2021
Easier way to make payments pay as much as you can
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 25, 2021
It’s a pay per use plan but they keep rolling the meter even though there is no more money. Then you get a surprise bill. Don’t use them. They never call back when you leave a message. Never available.
Response: Mr. Zoleta- Your review comments say that although you have a pre-paid plan its not working for you because the service continues even when there is no available funds. You also feel this results in surprise bills . You also state that customer care is never available and doesn’t return your messages. Let me say that if this were my impression of my electric company I would not recommend them to anyone either. The good news is there are probably some pretty simple explanations to your concerns. First let me say that since Winter Storm Uri , Payless Power has adhered to the Governor’s executive order to halt discussions until further notice. In addition we still send daily texts and emails with account balance and usage information to every customer on a daily basis. If we don’t have your most current contact information you may not be receiving your notifications. Most customers state that the very best part of our service is that there are no surprises. No one using Payless Power is ever surprised when they open their paper bill at the end of the month. This is because we don’t sent out monthly bills. We send daily texts and emails which gives every customer a fighting chance to make adjustments so they can stay within budget. Please call us at 888 963 9363 and say that you are calling about a review response and that you need to speak with a supervisor. We would like to get some more information about your statement that you can never reach anyone and no one replies to your messages. Since the storm, our average wait time to speak to a live agent is about 45 seconds which means that there is always someone available during business hours. We can research your phone number or take a deeper look into what is causing the communications issues that you are experiencing. We do not have a system for customers to leave voice mails so we need to confirm you are calling the right number. We think that your situation can be easily fixed and thank you for taking the time to let us know that you need assistance. Published on March 25, 2021