Payless Power Reviews

Read reviews from Payless Power customers

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I just hope this works for me and last all month or I do not want my electric off I need to receive a text when I’m due for a payment or about to get disconnected

Lytesha S. in Waco
Published on December 10, 2017

Response: Lytesha, You are in luck! We send a text and/or email to customers when their balance is low to warn them of a possible disconnect. We hope that the daily balance alerts are beneficial for you in showing you how much money you have in your account and how many kwh you have used.

Before they changed systems in the daily text it would tell you how much money you spent and the kilowatts and now they only send you a text of the kilowatts and balance, which does me no good I rather have my kilowatts, how much it came to and my balance daily like it use to be!

Kendra P. in Watauga
Published on December 08, 2017

Response: Hi Kendra, Thank you for the suggestion. We have been testing out a few different methods with a goal of giving our customers the best possible view of their account. Once we get our Transaction History added to the MyPayless customer portal, you'll be able to see how much you've spent there. Stay tuned!

So far I love it ?

Sanders S. in Houston
Published on December 05, 2017

Response: Thank you for the compliment. It's our goal to keep you as a happy customer!

I have been EXTREMELY satisfied since switching to Payless Power. However, I have not received a daily text message since November 17, 2017. I’ve spoken with a customer care representative regarding this issue, and it has not been resolved. I depend on the daily text messages to help me monitor my electricity usage.

Rhonda M. in Dallas
Published on November 27, 2017

Response: Hi Rhonda - we are grateful to have you as a customer and regretful that you have experienced this issue. Please text "Start" to 76937 and the daily texts should resume.

i been using payless power for over 5 years i think and i love it so far easy to track my usage on how u use my electricity thANK U FOR YOUR MESSAGES EVERYDAY

Sammy R. in Odessa
Published on November 18, 2017

Response: Thank you, Sammy! There are more great tools and features right around the corner!

Updated site looks great. User friendly site plus a nice paint job to a great service.

Odvin F. in Fort Worth
Published on November 18, 2017

Response: Odvin - thank you for the kind words! A lot of folks have worked hard on rolling out the new portal. Keep checking because more and more new features will become available over the coming weeks!

I was skeptical on deal with a prepaid company but i’m not now. Other companies wanted a large deposit that i was not able to afford upfront. Thank god for payless power!!! I would recommend this company to anyone

Briana S. in Bedford
Published on November 09, 2017

Response: Briana - sometimes leaps of faith can pay great dividends! Thank you for the wonderful compliment and for trusting us with your service!

Overall, an excellent company!! Rates are a tad high than some other companies. However, I love the daily text messages and it really helps me conserve and track my energy usage! I plan on staying with this company for a while.

Michael S. in Seabrook
Published on October 21, 2017

Response: Michael - thanks for taking the time to share your review. We have some great new plans coming at the end of November. We think you will be very pleased with these new options. Stay tuned!

Awesome… nuff said.

Cornelio A. in El Campo
Published on October 03, 2017

Response: We can't say enough about how happy we are to have you as part of the Payless Power family! Thanks for being an awesome customer!!!

Helpful customer care. But i don’t like the way you charge an estimated reading

Jay A. in Corpus Christi
Published on October 01, 2017

Response: Hi Jay - we understand that customers do not like estimates. We actually will never estimate your bill unless there is a delay in receiving the daily meter read. If this happens we will perform a true up the following day to make sure that your usage and payments are accurate. We will then resume using actual meter reads just like we do on a daily basis.

*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards

Texas Electricity Ratings award

Top 3 Best REP in Texas - 2024

Innovator Awards

The Best Place for Working Parents

NICE/inCONTACT award

Best Cloud Implementation

Texas Electricity Ratings Award

Gold Tier Award - 2023