Hi, First of all, i would say Payless Power is a fraudulent company. They have been charging 50 cents per kWh used. When I called the customer service team, they are saying you are in a different plan and your old plan is no longer exists. I told them I never got any communication from you about the plan change, moreover, in the entire state of Texas there is nowhere power is costing 50 cents per kWh. This company is the biggest fraudulent power company in the Dallas area. Try to avoid them as soon as possibel. Regards, Raj
Response: Mr Muppavarapu- Your comments states that you feel you have been billed fraudulently and that you are paying up to .50 per KWH. Its not a good thing when a customer doesn’t understand their plan or billing so thank you for the opportunity to address your concerns. Please note that you are not billed .50 per KWH. Your plan does charge a daily customer fee of $3.20 per day and this includes up to your first 17KWH at no extra charge. If you use more than 17 KWH you are charges and the established per PWH rate. Since you are a very low user of power (less than 10 KWH per day) then our plans may not be right for you. Call us at 888 963 9363 to discuss your options and confirm your mailing address so that any refund may be delivered back to you promptly . 888 963 9363 Published on April 30, 2022
Don’t get this service!!! I REPEAT don’t get this service.. I should have listened to the reviews.. I noticed my usage was getting more and my days shorter.. so I was curious and started looking at the usage chart and for the month of March it showed I used the exact amount for each day.. example each Friday was 39 kilowatts for the whole month and all the other days were the exact same with a different amount for each day but we’re the same each week all the way until the end. So I notified the company and was told my meter malfunctioned Feb 21 and that I was billed correctly for the month of March.. there is no way possible that can happen.. my attorney is already on this.. I refused to let this company get over on me.. don’t fall into this trap.. ???????????????????? bad service.. im only putting one star cause it said I had to fix the highlighted area so I put one when it don’t deserve that..
Response: Mr Cantu- Your comments state that you feel you are being charged fraudulently and so you are calling your attorney. This is based on observations that you made that show each day of the week to be billed the same amount over a period of time. While there are technical issues with your Centerpoint owned meter that may explain this, it us understandable why you would be upset and distrustful. It is our responsibility to answer your questions and provide documentation showing that you have been billed correctly based on the usage recorded by your meter While you have already spoken to supervisors please note that your complaint has been escalated and a supervisor is calling you to discuss next steps. We will provide you a written supervisory review of the billing situation within 10 days and if adjustments to your billing are due they will be made by that time. Please also keep in mind that if you have concerns about Payless Power or any electric provider you may use in the future, you may open a complaint with the public utilities commission at 888-782-8477 or 512-936-7120 Published on April 28, 2022
Easy to do and cheap to set up the account
Response: Thank you Addyson for the 5 star review! It's greatly appreciated! Published on April 22, 2022
It was fast and easy.
Response: Thank you for rating us! We are proud to meet your expectations. Thank you for allowing us to improve and innovate our services. Published on April 22, 2022
Thanks for the convenience!
Response: Thank you for the 5 star review! Published on April 22, 2022
Great rates! Let’s you see your usage daily. Highly recommended.
Response: Thank you for being a great customer! Published on April 22, 2022
Exalent services
Response: Thank you for the feedback it's greatly appreciated! Published on April 22, 2022
thank you for making this easy.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on April 22, 2022
Im not Im not understanding what y’all are doing, I was given $20 towards my negative bill and paid the $20 back in a day or two and was told even though I paid back my account is on hold because I didn’t call in and tell y’all that Im paying the $20 I don’t think it’s right and now I have to get my lights disconnected because I’m not allowed an $20 extension even though I paid it back
Response: Mr. Reed- Your comments state that you accepted a deferred payment plan and feel that you paid it off in full shortly thereafter, presumably by making a payment. Now you are confused why there is still a switch-hold on your account. It is not a good thing when there is a misunderstanding of this type and we realize how frustrating that can be . A supervisor will call you to review your account and determine what options we have to rectify your issue. You can also call us at 888 963 9363 for immediate assistance . Published on April 18, 2022
FAST AND EASY SIGN UP
Response: Thank you so much for the 5 star review! Published on April 14, 2022
