Payless Power Reviews

Read reviews from Payless Power customers

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I’ve been impressed with all aspects of service with you guys so far.

Sharon W. in Nacogdoches
Published on July 28, 2017

Response: Thank you Sharon! We appreciate the opportunity to serve your household!

Was grate when I first got with the company now it seem like my money on my account disappearing even on the days I don’t be at home

Jasmine B. in Dallas
Published on July 27, 2017

Response: Jasmine - thank you for sharing your feelings. You are experiencing what many Texas residents are feeling during the heat of summer. It's hard for some to accept that there charges have double from what they were just a couple of months ago. The reality is AC units run nearly non stop throughout the summer and we only bill you using your daily meter reads. We can can show you how to monitor your meter so you can see when the most power is being used at your home. Please call Customer Care at 888-963-9363 for more details.

Excellent customer service and has always gone far and beyond helping when times have been difficult.

Robert J. in Desoto
Published on July 26, 2017

Response: Robert - thank you so much for the kind words. We are happy to help and glad that you have given us the opportunity to do so :)

2 stars because its very simple and easy to get started and maintain your account. However, online misleads you to think you will get a 10.3 cent rate or something close to that when in reality you pay 13.00 cents pkwh. Becaise in orded to get that 10.3 cent rate your account must stay over $35.00. You wont learn this until later after recieving email updates and doing the math on why its costing a person a rediculous amount a day for power. I will be switching immediately due to this. 13.00 cents are you mad!!!!

Jonathan R. in Lake Worth
Published on July 25, 2017

Response: Jonathan - thank you for sharing your experience. We are regretful that it was not a positive one. We do attempt to provide the terms of the Flex Pay discount in easy to read language in our online documents.We apologize if you missed these plan points. Please call us at 888-963-9363 and we can go over the documentation with you and also provide some tips on how to get the maximum benefits from the service.

I am only giving one star because negative stars is not an option. They tell you rates are about the same as regular electric companies. It is not true. We were overly conscience of our usage and still we were averaging $16.00 dollars a day. Do the math…..thats $480 a month! We would sweat all day and night. Thermostat stayed at 78° all day, no tv used, no washer and dryer used. We were miserable. Be very careful if you ror some crazy reason decide to use this company. They do not fully explain how their system works and are misleading about everything.
I suggest trying to work something out with a real power company unless you like being stressed over extreme price gouging. My bill with TXU averaged $125 a month in summer…..running the ac at less than 72° during the day and 68° at night.
Be very careful and do your research.
I will never use pay as you go power again. I learned my lesson. I will tell anyone that will listen how horrible this company is.
(Sales rep were nice, but not straight forward about how things worked)

Christopher L. in Fort Worth
Published on July 24, 2017

Response: Christopher - thank you for taking the time to share your experiences. We are sorry it you feel it was a negative one. If you would like to call us at 888-963-9363 we can go over your usage and even compare it to last year's usage at the home. This summer has been much hotter than last year so a usage comparison will be the most important aspect of any type of analysis regarding your charges. Feel free to call us at 888-963-9363 and we can review your account so you can do an actual apples to apples comparison.

I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each check, deposits needed, contracts, waiting for connecting date, and ect. I looked again to your website and decided to try it. No deposit asked just a little payment LITERALLY A LITTLE PAYMENT TO START. I placed the amount that I wanted to pay over and set up my ideal date for connection. I get a GREAT RATE, texted daily of my balance and consumption of each day in detail, and the website is very easy, fast, and clear. This is the best decision I made on electricity for my home and my money’s worth. 10+ Great Company keep up the great work.

Christine M. in Killeen
Published on July 21, 2017

Response: Christine - thank you so much for sharing your experiences in such detail. We are very fortunate to have you as a customer.

I love payless power!

Derrell A. in Tyler
Published on July 21, 2017

Response: Thank you Derrell! We love that you love having Payless Power as your electric provider!!!

The service is great same day connection. Everyone ive come in contact with in the office was professional and very nice.

Arlishia R. in Sweetwater
Published on July 17, 2017

Response: Arlishia - It is our honor to serve you! Thank you for the opportunity!!

Everything has been great so far we love having Payless power.

Delva J. in Odessa
Published on July 17, 2017

Response: Delva - we love having you as our customer! Thank you so much for the opportunity!

I absolutely love payless power. Better than any other light co ive ever had and ive had them all. Wouldn’t switch back to a contract for nothing in the world. Payless power rocks.

Brandi C. in Houston
Published on July 17, 2017

Response: With that compliment Brandi you rock my socks today and we love you! It feels good to know that we don't ask our customers for any deposit or contract and all the money they give to start service stays on the account and is used for the billing!! :)

*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards

Texas Electricity Ratings award

Top 3 Best REP in Texas - 2024

Innovator Awards

The Best Place for Working Parents

NICE/inCONTACT award

Best Cloud Implementation

Texas Electricity Ratings Award

Gold Tier Award - 2023