Fast and easy service. No payment increase surprises. You can add money anytime
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on January 21, 2022
Good service and great energy
Response: Thank you so much for being a great customer!! Published on January 21, 2022
Quick and easy payment portal
Response: Thank you for the feedback it's greatly appreciated! Published on January 21, 2022
5☆☆☆☆☆☆ratio g love this company have been w thm for sum yrs now always gettn notifications so I wnt be left in the dark u knw exactly wht u use n whn u need to make payment
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 20, 2022
Affordable! Better than the other companies we have ever deal with. Text me everyday about our daily energy consumption and balance. Thanks!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 20, 2022
Great service no bs
Response: Thank you for being a great customer! Published on January 20, 2022
I initially used Payless Power when I moved and put service in my own name and they were the quickest and cheapest to get it turned on and moving costs put me in a financial crunch. I’ve stayed with them for a couple years and won’t change due to thier Excellence in customer service, ease of payments, ease of partial payments and extensions when finances get in a crunch again, very transparent on energy usage, and they just genuinely seem like they CARE. I’m a customer for life as long as they are available in my areas.
Response: Thank you so much for the awesome feedback it's greatly appreciated! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on January 20, 2022
The daily usage is ridiculous to high. I put $35.00 in my account with money already in my account and the next day it tells me I only have $14.00 remaining. But apparently I only used $8.60. I’m so confused how this work. I barely used my lights, I only wash on weekends to save electricity. I’m gone 12 hours a day for week but someone still used so much electricity. I unplug everything in my home. These rates are very high.
Response: Ms Mims- Your comments state that you feel Payless Powers rates are high and you do not understand how you could so much electricity since you are gone for half the day and this is confusing to you. Its not a good thing if you do not have an understand of your electricity charges and usages. Almost anyone would be alarmed especially if daily billing is relatively new to them. The first thing I would suggest is to log into your “My Account Portal” so you can see an itemized breakdown of your daily charges and usage and account balance . There is also a graph that shows you your daily usage in relation to the daily high and low temperatures . I will also have a supervisor contact you to discuss this with you. 888 963 9363 Published on January 18, 2022
The worst power company in the state of Texas. Overcharge you to death if you’re low income and can’t make the credit for a bigger name company. No incentives, no times thought the day for decreased power consumption. Easily charged me offer $4 a DAY!!!!! Terrible company just looking to eat your hard earned money with the absolute worse customer service reps you can find. All around terrible company for costumers AVOID IF YOU CAN!!!
Response: Mr Garrett- To recap, your comments state you feel that you have been overcharged and you feel Payless Power should offer incentives or times of the day where there are decreased charges. You are not happy with the amount of your daily charges. I can definitely see why you would be upset over your charges for the last couple of days. We saw low temperatures over the weekend and usage has increased for you and other Texas residents due to that . Luckily there should be some relief with this week’s weather . You are correct that Payless Power does not offer free nights and weekends and other types of marketing gimmicks designed to falsely lure in customers . We bundle our rates and do not charge customer fees that are common in the industry. We try to be straight forward and our best rates match the rates of 1 and 2 year contract plans of all of the major providers. A supervisor will reach out to you to go over your bill and ask any questions. We do have offers with cheaper rates than the one you are but yours has the flexibility of not having a long term contract. 888 963 9363. Published on January 18, 2022
Thank you ???????? you guys are awesome
Response: Thank you for being an awesome customer! Published on January 15, 2022
