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Payless Power Reviews

Read reviews from Payless Power customers

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A more affordable way to pay for electricity.

Response: Thanks for the awesome review, Aimee! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Published on April 03, 2018

I have had a huge problem contacting customer service in the past. It seems a phone number for them appears to be difficult to find if one needs immediate service. I miss the daily amount of money used on top of the kiliwattage used. Made tracking how much I’m using easier. Because one doesn’t reference the amount their using by kilowatt because it doesn’t immediately translate to money immediately for the average person. I used to know right away how many days I had left by the amount of money i had been using daily and my balance. This way I could plan accordingly.

Response: Hi Dennis- Thank you so much for your business and for sharing your experiences in such detail. Please note that our main phone # is 888 963 9363 however we have an alternate # on the top of our website home page as well. Also, make sure that you check out the new features in our customer portal. These enhancements now provide detailed daily usage and billing information with a single click on your smartphone or mobile internet device. :) Published on April 03, 2018

Super easy and convenient and like getting my usage every day so I can better manage my account

Response: We are so happy you find the new updates simple and easy to navigate!! We are so thankful to have such great customers like you Candace! Published on April 03, 2018

Fast and easy

Response: We are so glad that you find our services easy and fast! Providing you with the tools to keep you update and manage your account is one of our objectives! Thank you for your awesome review Moisecito!! Published on April 03, 2018

Payless Power was a lifesaver. I love how with the payment in advance I can’t accidentally go into debt.

Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018

Pretty good so far. I put $50 dollars on my account and it lasted 2 weeks w/ air conditioner running constantly so its not to bad

Response: That's great to hear we also have autopay with helps you maintain your balance above $35 and automatically enrolls you in our 20% flex discount! :) Published on April 03, 2018

Very reasonable and the online process is very easy and user friendly.

Response: We are so happy you find the new updates simple and easy to navigate!! Published on April 03, 2018

Easy to make a payment

Response: Thank you so much for your positive review!! We are thrilled that you find our services easy and simple!! We want to give our customers all the tools for a pleasant journey with Payless Power and always give you the power to pay less!! We appreciate your support! Published on April 03, 2018

Pretty easy process…

Response: Thank you Tashondra for your feedback glad we can make your payment method much easier(: Published on April 03, 2018

Rates are too high

Response: Shannon- Thank you for your business. Keep in mind that our rates are bundled which means that we do not separate out the energy charges from the transmission charges. many competitors use this tactic which makes their rates look cheaper than they really are. We also offer the 20% Flexpay discount . Just maintain your balance above $35 and you can earn this every day ! Published on April 03, 2018

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*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023