Payless Power Reviews
Read reviews from Payless Power customers
I am extremely happy and satisfied with your service. This is the first time in twenty years that I feel like I have control over my electric spending. The only thing that could ever be better would be to own my own windmill lol. Keep up the fantastic work and thank you!
Response: Madeline - we're happy we've helped you to post pone your windmill purchase! Thanks for giving us a shot!
I’m so sick of payless power. They know that people signing up with them have no other option than prepaid and they start off with one rate and then Jack it up. I am doing everything in my power to switch companies because I do not feel like they are charging fair prices or that they care about me as a customer. Signing up with them may be someone’s only option but if you have a choice then don’t do it it ends up costing you so much more than normal electric service. Again very disappointed with the company and customer service as I have tried to call them and resolve my issues but was instead talked down to
Response: Hello - we regret to hear that you feel you have been billed unfairly. We take this feedback very seriously and would be very happy to cover any concerns you may have. We can also provide you with methods that will allow you to verify your usage independently. Just call us at 888-963-9363 and we can go over everything with you.
Awesome and fast service! Lowest electric I’ve ever had! Even in hot Texas summer’s!!!
Response: Lillie - we are so glad that you are with us! Summer is here again and we will do our best to make it as comfortable as possible in the Texas heat!
I have been with Payless Power for over 2 years, and I am more than pleased . They make payments affordable and they have lots of payment locations including Wal-Mart. The customer service is friendly and patient, and if u can’t make it to the store or can’t add any money with your credit card, they offer payment extensions. They make me feel like they r on my side. I would recommend this company to anyone; even a family member..
Response: Melody - thank you so much for sharing your story. Payless Power is indeed on your side and will continue to strive to provide you with the best service possible :)
Best service ever ?
Response: Wow Monica! We are so happy that have been able to provide an awesome electrical service solution for your home!
I am so mad at this company. Keep getting charged 8 plus dollars a day and my a/c is not even on !!! They just take a guess on how much you use. I switched to pay less not to pay more. Jesus Christ I am on disability and can not afford this. Customer service is really bad as well. I think it is time to contact my attorney. Last time I checked it was against the law to RIP PEOPLE OFF !!
Response: Juliane - thank you for reaching out. We are sorry that you feel that you are not being billed fairly. We take these comments very seriously and seek to educate our customers on the very best way to lower their electricity usage. A manager has reached out to you and prepared a full written supervisory review that will hopefully illustrate what's going on with your usage. Call us at 888-963-9363 if you have any questions about the document.
Payless is awesome
Response: Thank you Tricia! Awesome customers like you makes Payless Power what we are today!
AMAZING SERVICE!!! Thank you very much.
Response: Stephan - thank you for the amazing compliment and for being our customer!
It is great I get my usage each day which allows me to manage my account.
Response: Thank you Dana. We are thrilled that you have been able to use Payless Power to your fullest advantage. Thank you!
I been using Payless Power for a year now.
I have received many offers to switch and a couple even had a lower rate but the service I have had with Payless Power I just can not switch to another company . Love you guys keep up the great work.
William B.29
Response: William - that is the highest praise an electric company can receive. We are honored that you continue to give us the opportunity to serve your home. Thank you!
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
