Worse customer service!!! Even if you never asked for extensions, you get treated as bad customer!!!
Response: Mr Hernandez- Your review states that you feel like you get treated like a bad customer for asking for an account protection even though you never do so. I know it can be very upsetting when you request an option and it is not available to you. Please note that our automated systems can offer same day extensions until 8:00 PM for qualified accounts. The live staff has to follow these same parameters. The primary rules for an extension are 1.) a negative account balance 2.) the customer can only get one extension while the account is negative . As a pre-paid company we cannot offer customers extended period of protection . We can offer payment arrangements called deferred payment plans. Under this DPP we can advance a credit to you covering your negative balance +$20 for your future usage. This is available to you as long as your balance is $0.00 or less and you do not already have a DPP in place. Bothe the account protection and DPP are available through the automated phone system and your My Account Customer Portal. Call us at 888 963 9363 for more information. Published on August 29, 2022
Rápido y fácil
Response: Muchas gracias por su commenatario! Published on August 29, 2022
Good it was easy to set up
Response: Thank you Brandy for the feedback it's greatly appreciated! Published on August 29, 2022
Payless makes it easy to pay your electric bill!! Love the service!
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers Published on August 29, 2022
I love the convenience of Payless power
Response: Thank you Victoria for the 5 star review! Published on August 29, 2022
Easy way to make a payment ????????
Response: Glad we can make the online portal easy and convenient as possible! Published on August 29, 2022
The service is great
Response: Thank you for being a great customer! Published on August 29, 2022
Amazing service
Response: Thank you Haley for being an amazing customer! Published on August 29, 2022
I’ve been with the company I think 4 plus years now. They are awesome I love them I recommend to anyone. They offer a payment plan when you are in tuff times and can’t make ends meet plus allow a extra day if you need a little more time to catch up. I wouldn’t change companies for any reason at all.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 29, 2022
I’ve been using this company for electric service for over a year. I appreciate that they send daily text of my balance. I couldn’t get regular electric without a huge deposit and Payless power made that so easy. I renewed for another year. I’ll definitely recommend to my friends.
Response: Thank you for your 5 star review! We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on August 29, 2022
