Payless Power Reviews
Read reviews from Payless Power customers
Ive been with payless power for about 3years and I honestly believe they overchage. I think it should be a set rate for everyday. I’m not even home some days and I’ve been charged about $6 00. I have alot of concerns when it come to this company.
Response: Tacoya, First, thank you for being a loyal customer for three years. At Payless Power, we can only charge for what the meter reads. All electric companies do this the same way. Even though you aren't home, electricity can still be used! Whether it is your A/C to keep the house cool, your heater to keep the house warm, or the many things you may have plugged in to outlets. If you are concerned about your meter reads, you can register at www.smartmetertexas.com and be able to see more detail about your meter.
I haven’t been receiving my daily text .
Response: Taniy, Will you please give us a call at 888-963-9363? We can help figure out why you aren't receiving your daily account alerts. Once we have helped fix this for you, we hope you will reconsider giving us a better review!
I like the pay options with this provider because now I have wider time window to attend my other financial obligations.
Response: Mario, This makes us so happy to hear! Our goal at Payless Power is to give our customers as much flexibility as possible. We hope we can continue to help give you flexible windows to take care of any and all other financial obligations!
I am so happy with this company. Payless Power. I had service with magic valley and supposely their are the no one can compete well very mistaken. My. Bill was extremely high with magic valley. The bill were from 480 to 1000 a month on a residential ( No Way I said) I had this checked out with company and they said everything fine with meter on a 3 bedroom with 2 bath home. I was very stressed out and had to move cuz I could not afford my rent with light bills extremely high. I saw. Martha Benavides on a commercial and it hit me while ai was moving to call Payless Power. I am very happy that I saw this commercial and. Boy. She was right! I manage to contol my expenses with the light and best of all Your Customer Service is very Knowable and. Attentive. Again. Thank you Payless Power Staff, Employees for all your hard. Work helping customers with this service provided. Have A Safe Merry Christmas and A Happy New Year. Sincerely Ms. Margaret Gonzalez
Response: Margaret, What a great story! Helping people manage their electricity on a daily basis is one of our main goals! Our customer service team works very hard to provide you with the knowledge and support you need. We hope you had a Merry Christmas and that you have a wonderful New Year!
If only I could give negative 5 stars so Payless screwed up and cut my power off during the only time it decides to snow in Houston then guess what can’t call and get it taken care of cuz there CLOSED!!!! Wtf just wait till y’all open … Oh and center point informed me Payless was bought out when we’re u goin to tell ur customers horribly ran business
Response: Terry, If something like this happens in the future, please contact Centerpoint like you did previously as they will be the only way to have your power restored. Payless Power is not the ones who disconnects customers, your local TDU is responsible for that (Centerpoint). If you were disconnected, it's simply because of the meter read (Payless disconnects based on meter reads like all other electric companies). To contact Payless Power after hours, you can email us at [email protected],. Lastly, Centerpoint is incorrect as Payless Power has not been bought out. I hope this helps!
Before they changed systems in the daily text it would tell you how much money you spent and the kilowatts and now they only send you a text of the kilowatts and balance, which does me no good I rather have my kilowatts, how much it came to and my balance daily like it use to be!
Response: Hi Kendra, Thank you for the suggestion. We have been testing out a few different methods with a goal of giving our customers the best possible view of their account. Once we get our Transaction History added to the MyPayless customer portal, you'll be able to see how much you've spent there. Stay tuned!
We are New customers to pay less power and are very satisfied. We love knowing how much money we have for electricity and the daily alerts. This is the way companies should do business.
Response: Karen, Thank you for the positive review! We are so glad that the daily alerts are helpful in letting you know how much money you have in your account. We are always striving to improve, so we have some exciting features coming soon!
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
Response: Thank you for rating us and allowing us to improve and innovate our services.
Useless website – lots of future capability. I cannot look at any relevant information.
I want my old style emails back – it had more pertinent information.
Response: Hi Pete - we apologize for the inconvenience. There are changes at the end of the month that will provide all of the information that you are referring to and much more. Thank you for your patience!
this new website make it difficult to make a payment; the navigation bar cuts off half the page and I can’t input any information
Response: Hi Jerald - we apologize for the inconvenience. A supervisor will contact you shortly to get information about your phone and browser.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
