Payless Power Reviews
Read reviews from Payless Power customers
The new changes that were brought are increasing the prices at an extreme rate, i am paying $10/day right now and i feel like i am being robbed. I have paid in excess of $150 for the last month. Worst Electric Service ever.
Response: Edis, We are sorry that you think our new changes are increasing the rates on our plans. Our new customer portal, messages, emails and plans are designed to actually be better than ever before! The substantially colder temperatures than normal are causing many people to have higher daily charges as it's becoming more difficult for the heater to keep your home warm. Once temperatures get back to normal, you should see a big difference in your savings, especially if you keep your account balance at $35...because when you do, you automatically get a 20% savings!
I live in a small trailer and I’ve recently started being charger 16-20 dollars per day for electricity. I turned the heat down to 72, lights stay off all day. It used to be about 5-8 dollars a day. I had to get a deferred payment plan and I plan on switching companies asap.
Response: Cheyenne, This winter weather we have been experiencing has been unusually cold and because of that, even if you keep your house at 72, your heater is having to work harder than normal to keep it at that temperature because of the extreme temperatures outside. Once the weather gets back to normal, you should see your normal usage come back. We hope you will consider staying with us!
ive always loved using payless power. now yall are starting to charge me so much.
Response: Hi Misty, Though your charges may have gone up, we want you to know that Payless Power can only bill for what the meter reads, just like other electric companies. If you would like to discuss your recent billing charges, you can call us at 888-963-9363. You also can register your meter at www.smartmetertexas.com and it will help give you more detail as to your meter's history! We hope this helps.
Vanessa was the last Customer Service Representative that I spoke with and you should clone her 100 times.
Vanessa went above and beyond her job duties. She stayed on the phone with me and helped me set up all my accounts online. I’ve called numerous times and no one informed me that the problem was that I needed to use different emails and that I would have to set up each account separately. Because of Vanessa and her impeccable Service, I will continue to keep Payless Power at all of my homes.
Now I don’t have to call to bother anyone with payments and I hate to use the automated service.
Thank you Vanessa!
Response: Rhonda, This is wonderful news! We are very pleased that Vanessa was able to provide you impeccable customer service. We will make sure and pass along your compliments to her!
I am Not sure what the scale of Kilowatts ready is used with this company or should I say what the per kilowatt rates is billed at.
Lately my usage cost has been all over the place. Can’t get a straight forward answer from this so Called customer friendly App Nor the life telephone customer reps either… I have used Payless for more thank 15- months and have now started having issues with the rates since they supposedly updated their billing system… I give them One Star for past usages but a Zero Star for current performance…
Response: Edith, We apologize for the lengthy call wait times you experienced. During the middle of December, not only did we have a new customer system put in place, but we had True Ups coming through as well, which made the customer traffic very heavy. If you would like us to take a look at your account still, give us a call at 888-963-9363. The wait time will be much shorter now!
I really like this system. It helps me keep track of how much electricity I use a day and really puts things in perspective
Response: Diana, Thank you for the kind review! Our new system was put in place to give our customers the most transparency possible when it comes to their energy consumption.
Gracias
Response: Rocio, You are welcome! We are glad Payless Power can help give you the flexibility you need!
At first it was all good but since they recently changed a lot of things my daily usage been very high. They over charge me for not being at my house. Everything is unplugged and turned off an yet my daily usage still higher then when I am using it.
Response: Jaqweena, As you mentioned, we have undergone many changes recently at Payless Power, but each of them has been to improve the customer experience. Like other electric companies, we can only bill you for how your meter reads. If you have concerns about your meter, you can register it at www.smartmetertexas.com. The harsh winter we are having doesn't make it easy on your home's energy consumption either. Even if you have the heater turned off, it will require a lot of energy when you turn it on to make your house warm. We hope these tips help!
Friendly customer service which is MOST appreciated. But –
Watch it with the true-ups!! We need to know as customers how much money we “truly” have left for our electricity. When you hit us with a true-up days later, it messes up bill planning.
Response: Phoebe, Thank you for the review. Our customer service representatives work hard to answer any and all customer questions in a fast, kind and effective manner. As for the True Up process, sometimes it gives the customer credit (overbilled) or sometimes it debits the customer (underbilled). We base our charges off of meter reads, so if you want more detail on your meter, you can register it at www.smartmetertexas.com. We hope this helps!
Wished o coul give you all a zero. How does my account for from 35.00 to 4.38 in 2 days. We do not use that much energy. Seems like the more money I load onto this account the more you all charge me daily.
Response: Shannon, Though you may not have your A/C or heater running much during the day, the winter weather we have experienced recently makes your heater work even harder, even if you keep your home relatively cool. Also, if you have many items plugged in to outlets, they still require electricity even if they aren't turned on! At Payless Power, we can only bill for what the meter reads. If you want more detail on your meter reads, you can go to www.smartmetertexas.com and register your meter. Lastly, when you keep an account balance of $35, you receive a 20% discount on your energy usage, so keeping it at $35 or more helps save you a lot of money and helps your account balance last longer.
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
