Thank you for the 24/7 service it’s great
Response: Thank you Humberto for being a great customer! Published on March 17, 2022
Good Service , Quick and Easy
Response: Thank you for the feedback it's greatly appreciated! Published on March 17, 2022
I appreciate the daily usage update!
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on March 16, 2022
Awesome easy to use fair rates easy payment process
Response: Glad we can make your payment portal easy as possible! Published on March 16, 2022
The best electricity service and fast service .
Response: Thank you so much for the awesome feedback! Published on March 16, 2022
Good service. Easy process . Very thankful
Response: Thank you Desiree for being a great customer! Published on March 16, 2022
Great and easy service
Response: Thank you for being a great customer! Published on March 16, 2022
I love it! So easy and don’t have to worry about a crazy electric bill every month!
Response: Thank you so much for the feedback it's greatly appreciated! Published on March 16, 2022
Good service. Just hate I can barely use my lights without getting charge so much wondering if y’all have free nights or something
Response: We are truly thankful for trying our service. We would like the opportunity to improve how we serve you and our other customers. Would you please reach out to us by phone or email, so that we can get more information on how to improve? Published on March 12, 2022
Pay less never discussed termination fee I was told I can change plan but I have to pay $40 or switch hold also i closed my account and they waited to charge my card a month later of $119 I would not suggest this prepaid to anyone I mean it’s prepaid. There are better-prepaid who will help you with Deferred payment and who is fair.
Response: Hello- You are stating that you were not informed of the early termination included with your plan. We will review your enrollment recordings and if this is the case we will credit back the $99 early termination fee. You can contact us at 888 963 9363 and we can play the recording for you. Published on March 02, 2022
