New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Easy pament methods but questionable about daily usage rates sometimes. Seems like more is charged when we are not even home and nothing’s running that when we are. Very confusing the estimated usage method. Don’t understand that.
Response: Thank you for your great feedback Jason!! Glad that you find the payment portal user friendly! The daily rates do fluctuate at certain times during the year when the supplier changes their rates. We do try our best to keep the cost down for our customers. We offer the flex pay discount when the account is above $35.00 the price per kilowatt goes down 20%. The other discount we offer is on the daily fees when the customer uses at least 17 kilowatts a day. If you would like to see the daily usage broken down into 15 minute increments we can email you that information or there is a free website called smartmetertexas.com that will show you that as well. We can also go over energy saving tips if you would like to contact customer service at 888-963-9363 or there are some on the website paylesspower.com. The estimated usage is not used very often but when it does happen it means that the tdsp did not send us the actual meter reads for that house so we estimate based on prior usage what the billing should be. When we do receive the actual meter read we either credit the account because we over charged or if we under charged the customer we add it on to their bill. We do offer payment arrangements if need be. :) Published on April 18, 2018
Like that its easy to make a payment by having my debit card info saved for me. It only took me 5 second to do. If your still logged in to the site.I think you guys need an app instead of going to the actual site, which I don’t mind but I think it’s easier going into the app.
Response: Melissa great news! Since you have already registered for the customer portal if you click the remember me box next time you log in going forward you can just click the link in your text message and it will route you directly to your account information. Thank you so much for choosing Payless Power! Published on April 18, 2018
I am on social security only, do you have a special rate for seniors?
Response: We appreciate the feedback Clemencia!! We do not offer any discounts except the flex pay discount when the account is above $35.00, customers get 20% off the price per kilowatt. We also have a discount on the daily fees for customers that use at least 17 kilowatts a day! Published on April 18, 2018
Really expensive during winter!
Response: We appreciate you taking the time for your feedback Menderisting!! We always offer the flex pay discount when the account is above $35.00. The customers get 20% off the price per kilowatt. We also offer a discount on the daily fees for customers that use at least 17 kilowatts a day! If you would like energy saving tips for the winter to keep the bill at a reasonable price please contact customer service at 888-963-9363 or visit the website paylesspower.com! :) Published on April 18, 2018
This well good cheap but a min balance
Response: Thank you so much for the awesome review Valerie! Published on April 18, 2018
Could be more professional
Response: Thank you Dylan for the great feedback!! We take customer service seriously so hopefully next time you call in you will see the difference from your last experience!! If you still feel like we are not being attentive to your needs the way you would like then please ask to speak to a supervisor so we can handle the situation accordingly!! :) Published on April 18, 2018
Have always been pleased with the service. Been a customer for a little over a year. Have recommended to many and will continue
Response: Thank you Julie for the fantastic review!! We love that you have referred us to your friends and family! We look forward to continuing to be your electrical provider and hopefully the people you recommend too!! :) Published on April 18, 2018
Great Prices and Service!
Response: Hi Beverley! Thank you so much for your fabulous review! :) We are so happy to provide you with the best service in the area! Published on April 18, 2018
Easy! No problems! Convenient daily reminder of how much is left on your account! Been with this company for 4 years. A+
Response: Thank you Carla for that amazing review!! Glad that you are able to use the tools we provide for all customers so user friendly!! :) Published on April 18, 2018
Super quick and easy! The daily account balance text is a really helpful communication to maintain my account balance. As a repeat customer, I highly recommend Payless Power!
Response: Thank you Chris for that lovely feedback!! We are pleased that you continue to be a loyal customer to us and we look forward to always being your electric provider!!! :) Published on April 18, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
