great prices and will work with you if you are in a bind!!! great customer service!! would highly recommend!!
Response: Joanna - thank you for sharing your story and you experiences with Payless Power!
I pay about 50 to 60 dollars a week with this company, be care with this company!!! Needless to say, I’m changing companies next month. I’ve liked this page and answered the quiz tests and never one time did o get the $100.00. So I started talking to friends that has this company, all said this a waste of time. So don’t waste you time!!!
Response: Ashley - thank you for reaching out. We are disappointed that you had an unpleasant experience. We would like to hear what we could do to improve explain our processes more effectively so feel free to call us at 888-963-9363 and let us know. Just clarify we do give away $100 in free electricity each week on our Facebook page. We post a trivia question based on our weekly blog and everyone who answers the question correctly is automatically entered. If you haven't won yet don't give up. You have 52 chances per year to grab the prize :)
Very happy with the service they provide. Also very happy with the price.
Response: Louis - thank you so much for sharing your experiences.
Awesome service, never interrupted. I can pay anywhere I go and I like that. I always get updates too!
Response: Thank you Emily - we are working on some big improvements that will protect you against service interruptions in the future and save you money to boot! Stay tuned to our website for some exciting announcements in the coming months! You're going to love Payless Power even more!
Great service. Its very affordable. And making payments is so fast and easy.
Response: Rosemary - thank for being such a great customer. We are truly grateful for your business!
Im a very satisfied customer.
Will not change provider
Response: Laura - thank you so much for your loyalty. We will do our best to reward your confidence!
At first the bill came out pretty good but than yall starting charging more and more for light that we barely even use im not satisfied with the past bills
Response: Nereida - thank you for reaching out. Your feedback is an important part what we need to server you better. Please call us at 888-963-9363 and we can discuss the factors that may be affecting your usage.
Rate change alot
Response: Markesha - thank you for sharing your concerns. This is important feedback. We do try to limit our rate changes but understand that other factors might be playing into the fluctuations of your charges. We may be able to help so feel free to call us at 888-963-9363 and we can review your account with you.
I love getting money back at the beginning of each month.
Response: Brittany - Thank you for being our customer. We are glad that we can give you great service and help your budget!
I was satisfied with my service until they charged me $251.92 “they said they under charged me from march to april, an that oncor comes out an does an estimated meter reading for the month” but i thought it was a prepaid service i kept $35 an up in my account every week..never knew i get a reading every month. I have lost a lot.” then 2 oncor workers come to my house to turn my power off an say “we just come out to make sure the meter is running we have nothing to do with reading or payments”
Response: Justin - thank you for reaching out. I can't imagine how stressful this issue must be. We would love to speak to you to cover your options. Please call us at 888-963-9363 and we can go over the details with you.
