You advertise a rate that one enters and from one day to the next your paying over 3 cents more. Mind you that I have been a customer for awhile now and have not gone below the required balance. I’m disappointed and dissatisfied with the treatment along with the raising of the rates. Oh and this true reading I think is a scam for it costed me an extra $22. Under billed us what customer service said to me. I guess…
Response: Ricardo. Thank you for you comments. The voice of our customers will always be important to us. At Payless Power we try to avoid raising rates if possible. Sometimes this is unavoidable due to rising costs of wholesale electricity due to fuel costs and utility charges. It has happened on a couple of occasions over the past several months. What we have done in these instances is try to offer relief by lowering our daily fee. For example in your area we dropped the daily fee from $.72 to $.54 or a savings of $.18 per day. For lower users this will actually be cheaper that the previous rate. For moderate users the cheaper fee will really take a bite out of the rate change. In addition the Flexpay discount also increased to 2.6 cents. Since you have taken advantage of this discount every day you will automatically see the larger discounted amount. As far as under-billed usage goes, we realize this is difficult for customers. This happens if there was a technical issue with the meter that caused the daily meter data provided by AEP to differ from the 30 day billing cycle read that they perform monthly. This is in effect an automatic re-reading of the meter to ensure accuracy. This can also work in your favor. In your case it found that additional billing was warranted but could have also found the you were due for a credit. It is accurate though. We can offer you transparency on any of your billing concerns. If you contact us at 888-963-9363 we can provide to you the total amount of kilowatt hours reported by AEP for that time period. You can call them to confirm or you can register your meter free of charge at www.smartmetertexas.com. This is a free site operated by the State. You can audit monthly, daily or even hourly meter data to ensure that whatever Retail Electric Provider that you use is billing you on accurate usage.
Best company I have used so far
Response: Thank you Marshelia :) We are blessed for the opportunity to provide service to hour home.
THIS IS THE WORSTE light company I’ve ever in life had! Don’t do it! I’ve paid 300 in less than a month and I only have a two bed two bath they will make you pay for the reconnection fee even if your lights were not off
Response: Hello - thank you for sharing your experience. Good or bad, this is an important part of customer reviews. Please note that Payless Power only bills based off your daily meter reads as provided by Oncor. There is a small daily customer charge added + taxes. That's it. We don't estimate charges and the rates do not change daily. Your charges are determined by your usage and we do not determine this. Oncor owns the meter and records and reports the usage to us for your billing. You can always double check your meter at www.smartmetertexas.com to ensure that we have billed your usage correctly. Call us at 888-963-9363 and we can provide the meter information you will need to register free of charge.
I love payless power. The flexibility to pay my electric bill as much or as little as I need to. The rates are great too. I have a big family and we just received our statement for January and only spent $120 on my electricity plan! I think that’s pretty cool with 4 kids 2 dogs and a 4 bedroom 2 story home!
Response: Thank you Cynthia! We love serving you, the kids and your dogs!
Reasonable rate, electricity just like other normal corporation carrier. Daily usages notifications was a
plus, make it easy to manage the account and small pay payments as you go. It could be better if the reading just a day behind instead of two days. Sometimes auto payment services either via website or phone do not prompt the confirmations which you always have to check your bank account, than 15-20 minutes later the text messages of confirmation will arrived.
Response: Suzie - thank you for the kind comments. We are working on changes that we change the billing to one day in arrears which should be easier for customers.
Absolutely love this company!!! Great reliable service fantastic rates and excellent customer service. Always friendly and ready to serve your every power need.
Response: Thank you Nancy! We are fortunate to have such a fantastic customer!
Payless Power is a great. I enjoy my services. Easy for me to make payments. Keep up the good work! ?
Response: Thank you LaTronda: ) We truly appreciate the wonderful comments!
Payless power is awesome
Response: Thank you for the awesome comments and for being a wonderful customer!
Well my only issue with this company is that ever since i moved homes my bill is of $10 dollars a day and i cant even keep my home warm we have to pass cold night because when i do turn on my heater the light bill comes too almost $25 dollars for a day. In my other home i payed $3 or less a day.
Response: Fernando - thank you for your comments. There are a lot of factors that cause electric usage to vary at different residences. Usually this is directly related to the age and efficiency of the heating/cooling system and the insulation at the home. Call us at 888-963-9363 at we can review the historical usage for the new house. We can see the monthly usage form the prior year to see if there are any trends that may point to the heater. Also, we can give you some tips regarding the best way to utilize the heater/AC unit.
I love that I was able to get connected without having to pay a huge deposit… I also like the fact that I can pay online with my debit card, very convenient for me!! I’m truly satisfied and will continue to refer my friends/family!!
Response: Thank you so much Debbie we love to hear these things!! We are one of the few companies that never require a deposit and the money our customers pay to get started stays in their account and goes to the billing! Thank you for complimenting the user friendly payment portal so that our customers control when they want to make a payment. We appreciate the word of mouth referrals from you!!! :)
