It’s nice to be able to get quickly, but the charges seem very random, commonly get charged more when we’ve had the lights off
Response: Louis - thank you for sharing your thoughts. Please call us at 888-963-9363 and we can instruct on how to audit your usage and billing using www.smartmetertexas.com. This is a free website operated by the State that will allow you to pinpoint what is consuming power in your home.
You can save the smart response that you are going to write back I see right through it…. You are a rip off company sad you getting over on families who need a service as what you claim to provide once they get in y’all rob them blind save the response I don’t care about we sorry you had a problem with your service and you believe you been billed incorrect if you call we will be happy to discuss your bill. Last but not least it’s hot this summer so you will be using a lot more then usual sad case
Response: Hello - the truth is that your meter reads do not change regardless of which provider you have. In your area, Oncor owns the meter and performs the daily meter reads. Oncor will also perform the meter reads with your new provider. You do have a way to check your usage and compare it against what your electric company says you are using. You can even review it in increments as small as 15 minutes. This will allow you to pinpoint what causes higher usage in the summer or winter. Visit www.smartmetertexas.com for more details. This is a free website operated by the State and is not affiliated with Oncor, Payless Power or any other electric provider. If you actually wish to figure out what is causing fluctuations in your usage this is the best way to do it.
i wouldn’t change energy provider best customer service
Response: Veronica - thank you so much for the kind words. They mean a lot to all Payless Power employees. Thank you so much for your business!
Quick account setup. Great customer service.
Response: Thank you Moshe. We are very grateful that you have given us the chance to provide your electricity service!
I like Payless power cause you get text messages about your account. So you know when you need to make payments
Response: Irma - thank you so much for taking the time to share your experience. We agree that checking your usage each day can really help you to save money!
Great experience. The text updates make my life so easy! Customer experience has always been great.
Response: Thank you Kelly. We are excited to hear that you are utilizing all of the intended benefits!
They lied straight to my face. I paid all the money I owed and they told me that the switch hold is not active. T X U just told me that the switch hold is active. I guess I have to get a lawyer, these lying, thieving, s.o.b.’ s. Are crooked as hell.
Response: Hello - we understand your frustration but there is clearly a misunderstanding in place. Centerpoint confirms that your switch-hold was removed Friday evening. To clarify, Centerpoint owns the meter and performs the work requests that we submit. You can call Centerpoint at 800-332-7143 to confirm.
I’ve been impressed with all aspects of service with you guys so far.
Response: Thank you Sharon! We appreciate the opportunity to serve your household!
Was grate when I first got with the company now it seem like my money on my account disappearing even on the days I don’t be at home
Response: Jasmine - thank you for sharing your feelings. You are experiencing what many Texas residents are feeling during the heat of summer. It's hard for some to accept that there charges have double from what they were just a couple of months ago. The reality is AC units run nearly non stop throughout the summer and we only bill you using your daily meter reads. We can can show you how to monitor your meter so you can see when the most power is being used at your home. Please call Customer Care at 888-963-9363 for more details.
Excellent customer service and has always gone far and beyond helping when times have been difficult.
Response: Robert - thank you so much for the kind words. We are happy to help and glad that you have given us the opportunity to do so :)
