Easy payment process.
Response: Thank you Christine for your feedback glad we can make your payment method much easier(: Published on April 11, 2018
Great daily usage notifications. include kWh used in addition to balance in text message alerts.
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 11, 2018
I would give it 5 stars but I can’t access monthly invoices online.
Response: Thank you Clarence for that awesome review!!! We now offer the monthly statements through the website. Every customer should be receiving them as long as they have signed up for us to send them messages and monthly statements. If you would like to make sure that you are signed up for email please call customer care at 888-963-9363. Thanks again for being a loyal customer!!! :) Published on April 11, 2018
Like that i can make payments but rates are way higher than what i was paying with other companies such as reliant, txu. Its a bit of rip off but again i like the fact that when u fall on hard times you can make payments to keep lights on
Response: Thank you Delereal for your feedback it's greatly appreciated. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your standard rate when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on April 11, 2018
Very easy to use. I love being in control and able to see how much power is used each day
Response: We definitely want you to be in control of YOUR electricity. We are excited that we can offer you a service that allows that control. Thank you so much for the positive motivation of our team and being an amazing customer for Payless Power. Published on April 11, 2018
I’m very happy with my services and love the convenience of paying via my cell phone.
Response: We are very happy to have you as a customer Graciela!!!! Its good to know that the payment options are convenient to you as we work hard to make it easy. Thank you for being AWESOME! You are appreciated. Published on April 11, 2018
Great service, and easy payment. Thanks Very much.
Response: Hey John, thank you very much for your review, we are happy to know that you are enjoying the service and find it easy to make payments. Your comments and feedback are highly appreciated!! Published on April 11, 2018
lightly over priced
Response: Thank you Sherry for your feedback it's greatly appreciated!Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. If you have any questions regarding your account please reach out to our customer care dept. at 888-963-9363. Published on April 11, 2018
It was fast easy and convenient.
Response: Fast, Easy and convenient is the name of the game! We strive to keep our customers satisfied and thank you very much for your positive feedback. Its a big motivator for our Payless Power team. Published on April 11, 2018
The new way to make a payment online is so much better. I like that it stores the information which makes it a lot quicker process.
Response: Thank you Marci! We will continue to improve our systems to ensure our customers have the easiest and most enjoyable experience with their electric company. Published on April 11, 2018
