Convenient and simple
Response: Convenience and simplicity are what we're all about! We will continue working hard to provide great service to great customers such as yourself. Thanks Zach!!! Published on April 18, 2018
Love the service
Response: And we love you back Christiane!!!! Thanks for being an amazing customer. :-) Published on April 18, 2018
Easy to pay. I love the way I can see how much I’m using per day.
Response: Thanks Joe! Our goal is to make electricity easy for our awesome customers. :-) Published on April 18, 2018
Easy pament methods but questionable about daily usage rates sometimes. Seems like more is charged when we are not even home and nothing’s running that when we are. Very confusing the estimated usage method. Don’t understand that.
Response: Thank you for your great feedback Jason!! Glad that you find the payment portal user friendly! The daily rates do fluctuate at certain times during the year when the supplier changes their rates. We do try our best to keep the cost down for our customers. We offer the flex pay discount when the account is above $35.00 the price per kilowatt goes down 20%. The other discount we offer is on the daily fees when the customer uses at least 17 kilowatts a day. If you would like to see the daily usage broken down into 15 minute increments we can email you that information or there is a free website called smartmetertexas.com that will show you that as well. We can also go over energy saving tips if you would like to contact customer service at 888-963-9363 or there are some on the website paylesspower.com. The estimated usage is not used very often but when it does happen it means that the tdsp did not send us the actual meter reads for that house so we estimate based on prior usage what the billing should be. When we do receive the actual meter read we either credit the account because we over charged or if we under charged the customer we add it on to their bill. We do offer payment arrangements if need be. :) Published on April 18, 2018
Like that its easy to make a payment by having my debit card info saved for me. It only took me 5 second to do. If your still logged in to the site.I think you guys need an app instead of going to the actual site, which I don’t mind but I think it’s easier going into the app.
Response: Melissa great news! Since you have already registered for the customer portal if you click the remember me box next time you log in going forward you can just click the link in your text message and it will route you directly to your account information. Thank you so much for choosing Payless Power! Published on April 18, 2018
I am on social security only, do you have a special rate for seniors?
Response: We appreciate the feedback Clemencia!! We do not offer any discounts except the flex pay discount when the account is above $35.00, customers get 20% off the price per kilowatt. We also have a discount on the daily fees for customers that use at least 17 kilowatts a day! Published on April 18, 2018
Really expensive during winter!
Response: We appreciate you taking the time for your feedback Menderisting!! We always offer the flex pay discount when the account is above $35.00. The customers get 20% off the price per kilowatt. We also offer a discount on the daily fees for customers that use at least 17 kilowatts a day! If you would like energy saving tips for the winter to keep the bill at a reasonable price please contact customer service at 888-963-9363 or visit the website paylesspower.com! :) Published on April 18, 2018
This well good cheap but a min balance
Response: Thank you so much for the awesome review Valerie! Published on April 18, 2018
Could be more professional
Response: Thank you Dylan for the great feedback!! We take customer service seriously so hopefully next time you call in you will see the difference from your last experience!! If you still feel like we are not being attentive to your needs the way you would like then please ask to speak to a supervisor so we can handle the situation accordingly!! :) Published on April 18, 2018
Have always been pleased with the service. Been a customer for a little over a year. Have recommended to many and will continue
Response: Thank you Julie for the fantastic review!! We love that you have referred us to your friends and family! We look forward to continuing to be your electrical provider and hopefully the people you recommend too!! :) Published on April 18, 2018
