New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Good service payment is easy
Response: Glad we can make your payment experience easy as possible! Published on May 25, 2018
So easy and such a easy way to manage!!!
Response: We are so happy you find the new updates simple and easy to navigate!! We are so thankful to have such great customers like you! Published on May 25, 2018
Great plan very convenient
Response: Thank you Manuel for your feedback it's greatly appreciated (: Published on May 25, 2018
Muy bueno rápido y fácil
Response: Gracias Karla por su comentario(: Published on May 25, 2018
Rates too high. Need a special program for disability customers
Response: Robert Thank you for the review. I do apologize we don't offer any programs, but Payless Power does offer ways on qualifying on saving on your usage It's called the Flex Pay discount with this you will receive 20% of your usage when balance is maintained at $35 or more. Another way on receiving a discount is when you use more than 17 KWH a day. Published on May 25, 2018
If I could leave negative stars I would. We signed up after being told it was on a regular plan being billed 1 time per month. We made a deposit and we thought it was good. No!!! in a weeks time we managed to use our whole deposit and were negative. We discovered this and paid then paid more the next week and more the next week we can’t switch the have a hold on our meter. Im trapped. I’m on ssi I need 1 monthly payment so I can budget. Now I’m in the dark all the time. I’m scared to turn on anything. With 4 kids and fixed income, this is the worst choice I made. $12- 14 a DAY! THAT’S ALMOST MY RENT!
Response: A.R Lee I do apologize your experience with our service has not been pleasant. I was not able to locate an account in order to be able to reach out to you. If you could please contact our customer care dept. at 888-963-9363. Thank you. Published on May 25, 2018
Not sure why it jumps from 3 to 5 dollars a day
Response: Crystal- Thank you for the feedback it's greatly appreciated. With the temperatures warming up & we're no longer experiencing mild temperatures here in Texas, the usage will change based on how much electricity is consumed. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 25, 2018
Very easy to make payments and the service is excellent
Response: Thank you so much Amber for allowing us to serve you! Published on May 25, 2018
Easy and convenient
Response: Thank you Derrick for being the best part of Payless Power! Published on May 25, 2018
The best service
Response: Thank you Jemendrick we strive daily to provide the best service to the best customers! Published on May 25, 2018
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
