Payless Power Reviews
Read reviews from Payless Power customers
Too expensive. I regret having used this system with absurd charges that only take advantage of middle-class people. Don’t pay attention to the offers.
Response: Hi Juan, Thank you for sharing your experience. We hear your concerns about the cost and understand how frustrating it can feel when charges seem higher than expected. It’s completely valid to feel disappointed when something doesn’t meet your expectations—especially when it impacts your budget. Many customers are surprised by seasonal spikes, and it’s worth noting that extreme weather—especially in Texas—can significantly increase system usage, which in turn affects your bill. We’d love the opportunity to take a closer look at your account and help identify what may have caused the high charges. There might be ways we can optimize your system’s performance or recommend usage tips to help manage costs more effectively moving forward. Published on June 16, 2025
My bill has tripled in the few months
Response: Thank you for sharing your feedback. We’ve heard your concern about your bill tripling over the past few months, and we understand how unexpected changes like this can be concerning. It’s important to us that you feel confident in the charges you’re seeing. Billing changes can sometimes result from shifts in usage, plan adjustments, or when a customer moves into a new residence—but we want to make sure everything is clear and accurate for you. To get to the bottom of this and find the best possible solution, we’d love the opportunity to review your account with you directly. Please give us a call at 1-888-963-9363, and one of our team members will be ready to assist you. Published on June 16, 2025
If i could give 0 stars i would but, even negative stars. Theae guys are garbage and charge whatever the heck they want…only consistency these guys have is their inconsistency and tendency to rip us the consumer off!!! Terrible company!!!
Response: Thank you for taking the time to share your feedback. We hear your frustration and understand how upsetting it must feel to experience what you’ve described. It’s clear that your expectations weren’t met, and that’s something we take seriously. Consistency and transparency are values we strive for, so your comments about pricing and service are especially concerning to us. We’d like to learn more about your experience so we can address the specific issues you encountered and work toward a resolution. If you're open to it, please reach out to us directly with more details—your input can help us improve and ensure others don’t face similar concerns. Published on June 16, 2025
Have disconnected my service with no notice and I have auto pay.
Response: Hi Kent, Thank you for bringing this to our attention. We’ve carefully reviewed your message and understand how unexpected and frustrating it must be to experience a service disconnection—especially while enrolled in autopay. We hear your concern and recognize how important it is to have reliable service and clear communication. Your feedback is valuable and helps us identify where improvements may be needed. We’re currently looking into the details of your account to understand what occurred and ensure this is addressed appropriately. A supervisor will be reaching out to you directly to discuss your experience and work with you on the next steps. Published on June 16, 2025
Awesome service I highly recommend
Response: We are ecstatic to receive your review, Rodolfo! We are happy to hear that you are enjoying our intuitive pre-paid service. Thank you for recommending us and being a loyal customer with Payless Power! Published on June 16, 2025
Perfect service I would recommend it to everyone.
Response: Thank you for your 5-star review, Derrick! Payless Power truly appreciates your recommendation. Published on June 16, 2025
I have used this service for many years and I am so grateful for the excellent cost and support.
Response: David, thank you for submitting your wonderful review. Payless Power is privileged to have you as a loyal customer. Published on June 16, 2025
Good job..assddssnnnbbbbbbbbvvvvvvvvvvgvggggggggggggggg
Response: Thank you for taking the time to submit your positive review, Unessia. Payless Power appreciates your support. Published on June 16, 2025
The transition was easy and quick. I just need to figure out energy usage in new place seems like replenishment is more often than at other apartment. Other than that Payless power is a great.
Response: We appreciate your 5-star review, Dana. Payless Power is glad you found the process to set up new pre-paid service quick and easy. If you have any questions please don't hesitate to reach out to us at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on June 16, 2025
It’s easier for me to do prepaid electricity
Response: Thank you for your positive review, Tiffany! We are pleased that you are enjoying our pre-paid service. Please let us know if we can assist you with anything by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 16, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
