Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Easy and fast comes i. Hand when u need them
Response: Thank you for your 5-star review, Cory! We appreciate you being a loyal customer with Payless Power. Published on June 13, 2025
Easy to do, fast, convenient
Response: Your positive feedback is greatly appreciated, Steve. Thank you for sharing your experience with Payless Power. Published on June 12, 2025
Great service i would definitely recommend
Response: Thank you for your 5-star review, Tomas. Payless Power appreciates your recommendation and thanks you for being a loyal customer. Published on June 12, 2025
Very simple and straightforward. No fuss
Response: Your positive feedback is greatly appreciated Jesse. We are glad that you found our intuitive pre-paid service simple and straightforward. Thank you for sharing your experience with Payless Power. Published on June 11, 2025
I left my dwelling on 5.31.25 and have yet to get a hold of someone that can help. I’ve disconnected twice online and still keep getting charged.
Response: Thank you for bringing this to our attention Ms. Briceno. A supervisor will be reaching out to you today to learn more about this issue. Please let us know if you have any other questions or concerns by calling us at 1-888-963-9363 during standard business hours Monday - Friday 9:00 AM to 5:00 PM. Published on June 10, 2025
Smooth so far so why not go for it if you really low on funds
Response: Taije, thank you for taking the time to review Payless Power. We are glad to hear that the process has been going smoothly. Please let us know if we can assist you with anything by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 10, 2025
I do not recommend bc if your late on a payment they will shut off your power and you want have electricity until the back in office so if it goes out on a Friday your screwed. And plus I made my payment Friday here it is mid afternoon Saturday no power and they have already taken 10$ and I have no electricity
Response: Sebastian, thank you for your review. Payless Power recommends to keep a positive balance in your account to avoid any service interruptions. If your service is disconnected and a payment is made the service will be restored within two hours regardless of the time the payment came in. Please keep in mind that Payless Power charges two days in arrears. If you have any other questions or concerns you can reach out to a live representative by calling in to 1-888-963-9363 during business hours, which are Monday through Friday between the hours of 9AM through 5PM. We also provide after hours email assistance during these hours: 5:00 PM to 9:00 PM Monday – Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. Published on June 10, 2025
Good Good Good Good Good Good Good
Response: Thank you for your positive review, Sthefany. Published on June 10, 2025
Ok no hidden fees that’s hard to believe I had $118.00 yesterday after depositing $100. Shows 3.67 for yesterday but left remaining at $111. I’m never sure what I’m being charged. Becoming very dissatisfied
Response: We value your input, Tamara. Please keep in mind Payless Power charges two days arrears. You can see the average daily use for the past three bills as well to give you an estimate of how much you are spending per day. As the weather heats up our usage can increase even when it does not seem that anything has changed in the home. You can view a breakdown of your usage at smartmetertexas.com to see when you are using the most electricity. Please let us know if there is anything we can assist you with by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
I don’t like that I get charged 5 dollars for making a payment unless I enroll in auto pay. If I can’t afford auto pay l, I definitely can’t afford 5 dollars just to pay you.
Response: Thank you for your feedback, Sarah. Payless Power does charge a payment processing fee if we are not enrolled in auto-pay. This payment processing fee can also be avoided by ensuring that we are paying $75.00 or more when making payments. Please let us know if you have any questions or concerns by reaching out to us at 1-888-963-9363 during standard business hours. Published on June 09, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
