Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
I need to put money on my account
Response: Maria, thank you for sharing your 5‑star review and letting us know you need to add money to your account. I hear how important it is for you to take care of that right away, and we appreciate you reaching out. It sounds like you’re ready to make a payment, and we want to help make the process simple. You can add funds anytime through your online portal, the mobile app, or by calling us during business hours. If you ever need assistance after hours, you can always reach us using the contact options listed here: https://paylesspower.com/contact-us/. If there’s anything more you need, we’re here and ready to help! Published on March 10, 2026
N/A This would be a great chance to try this affordable option when you use their service.
Response: Hi Jessica, thank you for sharing your thoughts with us. I hear that you see our service as an affordable option worth trying, and I appreciate you taking the time to leave that feedback. It’s clear that value matters to you, and your perspective helps us understand what customers are looking for. We’re always working to make sure the experience matches the affordability you noticed, and if there’s anything specific you’d like to see improved or enhanced, I’m here to help. Your insight truly helps us continue getting better. Published on March 06, 2026
Easy to use sign up
Response: Hello Mike, Thank you for sharing your feedback! We listened to your note about the easy signup experience, and we’re truly glad to hear that the process worked well for you. It’s great to know the convenience met your expectations, and we acknowledge how important a smooth start is when choosing an electricity provider. We empathize with customers who want quick, straightforward service, and we’re committed to continuing to deliver that level of ease throughout your time with us. If you ever have questions about your account, need help managing your service, or want to explore more ways to stay in control of your power usage, our team is here to problem‑solve with you anytime. For help after hours, you can always reach us through our contact page at: https://paylesspower.com/contact-us/ Thanks again for the 5‑star review—we’re excited to continue supporting you! Published on March 02, 2026
Before anything, I wanna think Miss Tiffany for getting in contact with me sooner than I expected I was kind of accept due to my light being cut off and my account having a active restriction me unable to make a payment and get my legs cut on But thanks to her Miss Tiffany. She gave me the call. She got me to calm down and she help me with my problem to where now my lights are cut back on thank you playlist power but thank you even more Miss Tiffany. This lady deserves a race. Thank you.
Response: Hello Laura, Thank you for taking the time to share your experience with us. I’m listening to the situation you were facing, and it’s clear how stressful it must have been to deal with a service interruption while also being unable to make a payment due to the account restriction. I appreciate you highlighting how Tiffany stepped in quickly and helped bring clarity and calm to the moment. Your acknowledgment of the support she provided shows just how meaningful that interaction was, and we’re glad to know your service is now restored. If you ever need assistance again—whether during business hours or after—we’re always here to help. You can reach us anytime through our contact options at https://paylesspower.com/contact-us/. Thank you for being a valued customer and for the 5‑star feedback. Published on March 02, 2026
Quick, easy , and not expensive start up! Ty
Response: Hello Christine, Thank you so much for sharing your experience with us! We’re really glad to hear that getting started felt quick, easy, and affordable for you. It means a lot that our process met your expectations and earned a 5‑star review. We’re always here to help make your service smooth and convenient, and if you ever need assistance—day or night—you can reach us anytime. Our after‑hours support options are available at: https://paylesspower.com/contact-us/. Thanks again for choosing Payless Power! Published on March 02, 2026
SCAMMERS, don’t use them. They make up fake meter reading and way overcharge. They should be in Jail.
Response: Hello Thomas, I understand how concerning it can feel when charges or meter readings don’t match your expectations. Thank you for taking the time to share your experience. Your feedback matters, and we want to make sure your account reflects only accurate meter data and billing. When something doesn’t look right, it’s important that we take a closer look. We can review the meter readings, usage history, and billing on your account in detail to ensure everything is correct. If any adjustments are needed, we will gladly address them. Our team is available during business hours, and for after‑hours support you can always reach us at: https://paylesspower.com/contact-us/ Please contact us directly so we can work one‑on‑one to resolve this for you. Customer Care Published on February 23, 2026
Low rates are very nice
Response: Hello Donna, Thank you for sharing your review with us. We appreciate hearing that our low rates have been a positive part of your experience. Affordable and reliable service is a priority for many customers, and it’s great to know this aligns with what you value. We also appreciate your four‑star rating, and we’re always looking for opportunities to enhance the customer experience. If there is anything we can improve to earn a fifth star from you in the future, we would welcome your feedback. For any assistance outside of our regular business hours, you can reach us through our after‑hours contact options at: https://paylesspower.com/contact-us/. Thank you for choosing Payless Power. We look forward to continuing to serve you. Published on February 20, 2026
Over priced. Paid my bill and sent me an email stating that power had been restored , but it never came back on. Nearly froze throughout the night. Also they don’t have anyone available to talk to between 5pm and 9 am. That’s just unacceptable
Response: David, thank you for sharing what happened. From what you described, losing power after receiving a restoration message and spending the night in unsafe temperatures is an extremely stressful situation, and I understand how concerning it is when you can’t reach anyone outside standard business hours. The details you shared point to two important issues: the power‑restoration notification you received and the difficulty reaching support during the timeframe you needed help most. We want to look into both pieces with you to understand what occurred with your service status and ensure you get clear information about our communication process and support availability. Our Customer Care Team is available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, and we’re ready to review what took place and go over your account details so you have accurate answers moving forward. Thank you again for bringing this forward, David. We’re here to make sure you’re supported and get the clarity you need. Published on February 18, 2026
Worst company every other day I’m paying 30 totaling over 300 a month for a 1br/1bath. They tell u one price next thing you know you’re paying a higher price. They also charge 16-18 per kw which is extremely high I will be leaving them asap. Do not use this company you’ll be paying just as much as with a higher electricity company
Response: Ashley, thank you for taking the time to share your experience. The concerns you raised about frequent price changes and the kilowatt rate you mentioned stand out, and I understand how important transparent and predictable pricing is when choosing an electricity provider. Even though there isn’t an active account for us to review, we can still go over the type of plan you were previously on, how those rate structures work, and what may have led to the charges you described. From there, we can also walk through our current rate options and discuss what setting up a new account would look like if you decide to return. This helps ensure you have a clear picture of the available plans and can choose something that aligns with what you’re looking for. Our Customer Care Team is available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, and we’re ready to go through everything with you directly. Thank you again for sharing your feedback, Ashley. We’d value the chance to earn your business back and help you find a plan that better fits your needs. Published on February 18, 2026
VERY GOOD CONDITION
Response: Thank you so much for your 5‑star review! Hearing that everything was in “very good condition” truly means a lot to our team. It’s great to know that your experience reflected the level of service we work hard to provide every day. We appreciate you taking the time to share your feedback, and we’re always here if you ever need anything moving forward. If you have questions, want help reviewing your account, or simply need support, our Customer Care Team is ready to assist at 1‑888‑963‑9363, Monday through Friday, 9:00 AM to 5:00 PM. Thanks again for being part of the Payless Power family, Trinecia! Published on February 13, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
