Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Very fast. Good customer service
Response: Hi Crystal, Thank you for sharing your experience with us! It’s great to hear that you received fast service and felt supported by our customer care team. We’re always listening closely to feedback like yours because it helps us understand what’s working well and where we can continue to grow. Your mention of good customer service really stands out, and we’re glad that our team was able to meet your expectations. Published on September 23, 2025
Just beginning we will see $50 covered me since the 15th we will see if I save more money paying to go
Response: Hi Raven, Thank you for sharing your experience with us. It sounds like you're just getting started and keeping a close eye on how things unfold — that’s a smart approach. We hear you on the initial $50 coverage since the 15th, and it’s great that you’re already thinking ahead about potential savings. Many customers find that as they continue, the value becomes even clearer, especially when they track usage and benefits over time. If you ever have questions or want help reviewing your account to make sure you're getting the most out of it, we're here and happy to assist. Published on September 23, 2025
So easy to switch and affordable!!!!
Response: Hi Ginger, Thank you so much for sharing your experience! It’s great to hear that the switch was easy and the pricing worked well for you — that’s exactly the kind of simplicity and value we aim to deliver. We understand how important it is to have a smooth transition and affordable options, and it’s rewarding to know that we met those expectations for you. Published on September 23, 2025
Don’t waste your time with this company! They are awful. From the I signed up with them, I had to do their job to even get it turned on, since then, they have not cared when we were under a heat advisory until I sent emails, I have been in ICU twice in the last month both times they refused to help, cutting my power off while I was in ICU both times, I lost all the food I had just bought, loosing a couple hundred dollars each time. There is the reconnection fee of $3 a day for 10 days so anything you put on for your power gets ate up by fees. And this stretches out you having a switch hold so you can’t change companies. I just got a job working from home that now am loosing because my Wi-Fi is off because of no power. So not having been able to work due to illness and hospital stays now this and they expect me to be able to pay them. I go online today, request account protection it grants it until 8pm tonight but their system now doesn’t show it and they cut my power off, I call as soon as it goes off and there are a lot of calls in our so it says it’s going to hold my place in line and call me back, I wait an hour and a half, then I call them back, there is no record of it. So clearly the system has issues, still no help, I go to the escalation team, and they are as useless as customer service! This company does not care about their customers, customers are the only reason they have jobs! They act like they are the only power company in the state! They are horrible! A horrible company and so far, only one person I have ever dealt with cares at all. And if course, I can’t be connected with him anymore. They suck!
Response: Hi Christina, Thank you for taking the time to share your experience. We understand how important reliable service is—especially during critical times—and we’ve carefully reviewed the concerns you raised. It’s clear that you’ve faced multiple challenges, from service interruptions during medical emergencies to difficulties navigating account protections and reconnection fees. We recognize how these issues have impacted not only your health and home but also your ability to work, and that’s not something we take lightly. We want to make sure you have full access to the tools and support available to manage your account. Our prepaid service does require a positive balance to maintain power, and a $30.00 reconnection fee will be applied at $3.00 per day and spread out over 10 days to help ease the financial impact. Additionally, account protection and Deferred Payment Plans are designed to offer flexibility. When agreeing to set up a Deferred Payment Plan, you are also agreeing to place a switch hold on your account until the Deferred Payment Plan is paid off. To move forward, we recommend reaching out directly to our Customer Care Team at 1-888-963-9363 so we can take a closer look at your account and explore any available options to support you. Published on September 23, 2025
I have not been with this company ever before and the service is **** they what me to wate till they shut the electricity off fire me to pay I pay before the electricity get court not there **** robot won’t take a payment like ***🤬🤬🤬🤬🤬 I wold never recommend this company to no one
Response: Hi Brandon, Thank you for sharing your experience. We understand how frustrating it can be when you're trying to make a payment and things aren’t working the way you expect. It’s important to feel confident that your service won’t be interrupted, and we hear you loud and clear. We want to make sure you’re able to manage your account in the way that works best for you. In addition to our automated system, you can make payments through our MyAccount Portal, MoneyGram (using receive code 14715), or by calling 1-888-963-9363 during business hours (Monday–Friday, 9:00 AM–5:00 PM). To help avoid service interruptions, we recommend making payments before your account balance falls below $0.00, and ideally before 12:00 PM on the same day if your account is at risk of going negative. If you had trouble with the automated system, we’d like to look into that further and help resolve it. Please reach out to our support team so we can assist you directly. We appreciate you taking the time to share your feedback, Brandon. Your voice matters, and we’re here to help make things right. Published on September 22, 2025
Yall over charge even if my air or lights not on Yall take more money everyday stupid and the switch hold don’t make sense paid it off but saying I owe still will be my last week with this company cause y’all not cheap
Response: Hi Lakeidra, Thank you for sharing your experience. We understand how frustrating it can feel when charges don’t seem to match your usage, especially when you're trying to manage your account closely. It sounds like you're seeing unexpected charges and confusion around the switch hold and remaining balance. We want to make sure you have all the tools and information to feel confident about your account. To clarify, our pricing is competitive and can be compared with other providers at PowerToChoose.org. Regarding the switch hold, it’s typically placed when a deferred payment plan (DPP) is set up. Even if the payments are made online or though our automated system, the hold remains until the DPP is officially closed out with a live representative. You can do this by calling us at 1-888-963-9363, Monday through Friday, between 9:00 AM and 5:00 PM. Published on September 22, 2025
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Response: Hi Patrick, Thank you for taking the time to leave a review — we truly appreciate your feedback. While your message came through a bit unclear, we can tell you took the time to share your experience, and that means a lot. We’re listening closely and want to make sure everything went smoothly for you. It’s great to see you gave us a 4-star rating, which suggests there’s something we did well, and maybe something we could improve. If there’s anything specific you’d like to share — whether it’s a suggestion, concern, or even a small detail — we’re here and ready to help. Published on September 22, 2025
Very good service
Response: Hi Shanice, Thank you for sharing your experience with us! We’re glad to hear you received very good service. It means a lot to know that our team was able to meet your expectations. We’re always listening closely to feedback like yours to ensure every interaction is smooth, helpful, and leaves a positive impression. Published on September 22, 2025
The best electric company.
Response: Hi Brittany, Thank you so much for sharing your experience! It’s wonderful to hear that you consider us the best electric company — that kind of feedback truly energizes our team. We’re always listening to what matters most to our customers, and knowing that we’ve earned your trust means a lot. Your words reflect the kind of service we strive to deliver every day. Published on September 22, 2025
AWESOME EXPERIENCE
Response: Hi Jacqueline, Thank you so much for sharing your thoughts—what a joy to hear you had an awesome experience! We’re always listening closely to what our customers say, and your feedback truly energizes our team. It’s clear that something about your visit stood out in a great way, and we’re thrilled to know it made a positive impact. We recognize how important it is to feel valued and supported, and your experience tells us we’re on the right track. Published on September 19, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
