Log In
Get Your Power within an Hour!*
Fastest connection times available, guaranteed.

Payless Power Reviews

Read reviews from Payless Power customers

We're Here to Help

We have plans to support you and your energy needs

Why Choose Payless Power

Transparency, Everyday Low Rate, and Responsive Customer Support

People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.

Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.

Costly but reliable service and good service

Response: Thank you, Jerodd, for your 3-star review. We're glad to hear that you've found our service to be reliable and that you've had a positive customer service experience. We also understand your concern about costs, as managing electricity expenses is important for every household. Your feedback is valuable to us, and we'd be happy to review your account to see if there may be plan options available that better fit your needs. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and we'd be glad to assist you. Thank you for taking the time to share your experience and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026

Great service, just wish I could get a lower rate to help lower my bill

Response: Thank you, David, for your 3-star review. We're glad to hear that you've had a great service experience with us, and we appreciate you sharing your feedback about electricity rates and billing costs. We understand the importance of keeping energy costs affordable. Payless Power offers a variety of plans, and we would be happy to review your account to see if there may be other options available that better fit your needs. Please give us a call at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, and a member of our Customer Care team will be glad to assist you. Thank you for choosing Payless Power and for taking the time to share your experience. We appreciate the opportunity to serve you. Published on September 29, 2026

I pay over $400 and I haven’t had playless for a month

Response: Thank you for your 4-star review! We understand your concern about paying over $400 in less than a month and appreciate you sharing your experience. We know that managing electricity costs is important, and we'd like the opportunity to review your account and help you better understand your usage and charges. Please contact our Customer Care team at 1-888-963-9363, Monday through Friday from 9:00 AM to 5:00 PM, so we can take a closer look at your account and address any questions you may have. Thank you for your feedback and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026

Don’t like prepaid

Response: Thank you, Breeanna, for your 3-star review. We understand that prepaid electricity may not be the right fit for everyone, and we appreciate you sharing your perspective. Our goal is to provide customers with flexibility, account transparency, and control over their electricity usage through the prepaid service model. Your feedback is valuable to us as we continue working to improve the customer experience. Thank you for taking the time to leave a review and for choosing Payless Power. We appreciate the opportunity to serve you. Published on September 29, 2026

I want to enroll in autopay

Response: Bryan Thank you for your review! We're glad to hear you're interested in enrolling in AutoPay. AutoPay is a convenient way to manage your account and helps ensure your payments are made on time without the need to make payments manually each month. If you haven't already, you can log in to your account to set up AutoPay or contact our customer service team for assistance. We're always happy to help! Thank you for choosing Payless Power. We appreciate your feedback and look forward to continuing to serve you. - Payless Power Published on September 15, 2026

The money applied on my account should last longer. It seems like I’m loading money everyday.

Response: Thank you for sharing your feedback, Tyesha. We appreciate you taking the time to let us know about your experience. We understand how important it is for the funds on your account to last as expected, and we recognize your concern about needing to add money frequently. Our goal is to provide clear information and support so you can get the most value from your account. Tyesha, we’d like the opportunity to review your specific situation and help answer any questions you may have about your usage and charges. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, and a representative will be happy to assist you. Thank you again for your feedback, and we look forward to helping you further. Published on September 10, 2026

Pay higher rates than non-prepaid service, however it is simple to use. I like being able to see the different breakdowns of my power usage, as it makes me more aware of any excessive use. Paying is easy to do. I enjoy getting daily alerts of my usage and how long I have before it is at a zero balance. My only complaint is that it costs more than other services.

Response: Hi Mandy, Thank you for sharing your feedback. We're glad to hear you enjoy the ease of making payments, tracking your power usage, and receiving daily alerts to help manage your account. We also appreciate your concerns about the cost of prepaid service compared to other options, and feedback like yours is important to us. Thank you for being a valued customer! Published on August 24, 2026

Simple to start let’s see how they treat me.

Response: Hi Entashia, Thank you for sharing your experience. We're glad to hear that getting started was simple, and we appreciate your honest perspective as you continue to evaluate your experience with us. Building trust over time is important, and we recognize that the service you receive moving forward will shape your overall impression. If you ever have questions, concerns, or need assistance along the way, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. We're here to help and support you throughout your journey with us. Thank you for choosing us, Entashia. We look forward to serving you. Published on August 17, 2026

Por que tengo que recargar lo sugerido y no lo que yo deseo recargar. Necesitaba recargar $50 y no pude por que No me dejaba el sugerido. Espero me resuelvan Muchas gracias

Response: Hola Esdras, Gracias por compartir tu experiencia y por tu comentario. Entiendo lo frustrante que puede ser no poder recargar el monto que deseabas cuando necesitabas agregar $50 a tu cuenta. Queremos aclarar que cuando una cuenta tiene un saldo negativo, el sistema requiere un pago mínimo de $20.00 más el saldo negativo pendiente antes de permitir otras opciones de recarga. Esta medida ayuda a que la cuenta vuelva a estar al día y pueda utilizarse con normalidad. Agradecemos que nos hayas señalado esta situación, ya que nos permite identificar oportunidades para comunicar estos requisitos con mayor claridad. Si tienes preguntas sobre el saldo de tu cuenta o necesitas que revisemos tu caso específico, te invitamos a comunicarte con nuestro equipo para brindarte asistencia adicional. Gracias nuevamente, Esdras, por tu comentario y por darnos la oportunidad de ayudarte. Published on August 04, 2026

I would give stars but I see they start u off with less. Payment and then start after 5 or 6 months jacking up prices. They need fix. That. Cuz when u start people are great. I us to every 1 of the month but all it toke is one person on their side to steel money after 6 day then they toke off my mouthly not nice. I makes me mad that they can’t fix that. Cuz I did nothing wrong. I just saw them take 3 4 times out my card. And that why I dnt do auto pay cuz they stool 4 time my back show me my statement that got cancelled. Fix that and fix the days that y’all promise people when they signed on for the month You’re on prepaid they could have made $75 to $80 or $90 or $100 still give their 30 days or 31 days and still charge the $5 but I see everyday they charge another dollar another dollar another dollar another daughter They add on stuff and then they make other payments that don’t even exist so now the days and evenings are nights don’t even match up that’s where you guys are losing and lacking with customers I’d like to give stars but it’s something that you guys on your side have to fix Thank you very much anyways I’m still going to keep the company cuz it is less but there’s other companies that will do the same and actually do it by month I’m just asking you guys to fix that

Response: Thank you for your feedback and for continuing to be our customer. We understand your concerns regarding billing, payment processing, and account charges, and we'd like the opportunity to review them with you in detail. Please contact our Customer Care team at 888-963-9363 so we can go over your billing history, explain any charges on your account, and address any questions regarding payment activity. We'd also like to share a couple of ways to help reduce fees: Make payments of $75 or more to avoid the $4.95 + tax payment processing fee. Enroll in AutoPay, which can also help you avoid the payment processing fee while ensuring your account stays funded. We appreciate your feedback regarding our prepaid billing structure and understand the importance of clear and consistent communication about charges and account activity. Our team would be happy to review your account and discuss any concerns to help provide a better experience moving forward. Thank you for taking the time to share your thoughts with us. Published on July 27, 2026

13...58

*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.

About Payless Power

Payless Power wants to be your Texas electric company.

Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.

We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.

Our Awards
Texas Electricity Ratings award
Top 3 Best REP in Texas - 2024
Innovator Awards
The Best Place for Working Parents
NICE/inCONTACT award
Best Cloud Implementation
Texas Electricity Ratings Award
Gold Tier Award - 2023