Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Over priced. Paid my bill and sent me an email stating that power had been restored , but it never came back on. Nearly froze throughout the night. Also they don’t have anyone available to talk to between 5pm and 9 am. That’s just unacceptable
Response: David, thank you for sharing what happened. From what you described, losing power after receiving a restoration message and spending the night in unsafe temperatures is an extremely stressful situation, and I understand how concerning it is when you can’t reach anyone outside standard business hours. The details you shared point to two important issues: the power‑restoration notification you received and the difficulty reaching support during the timeframe you needed help most. We want to look into both pieces with you to understand what occurred with your service status and ensure you get clear information about our communication process and support availability. Our Customer Care Team is available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, and we’re ready to review what took place and go over your account details so you have accurate answers moving forward. Thank you again for bringing this forward, David. We’re here to make sure you’re supported and get the clarity you need. Published on February 18, 2026
Worst company every other day I’m paying 30 totaling over 300 a month for a 1br/1bath. They tell u one price next thing you know you’re paying a higher price. They also charge 16-18 per kw which is extremely high I will be leaving them asap. Do not use this company you’ll be paying just as much as with a higher electricity company
Response: Ashley, thank you for taking the time to share your experience. The concerns you raised about frequent price changes and the kilowatt rate you mentioned stand out, and I understand how important transparent and predictable pricing is when choosing an electricity provider. Even though there isn’t an active account for us to review, we can still go over the type of plan you were previously on, how those rate structures work, and what may have led to the charges you described. From there, we can also walk through our current rate options and discuss what setting up a new account would look like if you decide to return. This helps ensure you have a clear picture of the available plans and can choose something that aligns with what you’re looking for. Our Customer Care Team is available at 1‑888‑963‑9363, Monday through Friday from 9:00 AM to 5:00 PM, and we’re ready to go through everything with you directly. Thank you again for sharing your feedback, Ashley. We’d value the chance to earn your business back and help you find a plan that better fits your needs. Published on February 18, 2026
VERY GOOD CONDITION
Response: Thank you so much for your 5‑star review! Hearing that everything was in “very good condition” truly means a lot to our team. It’s great to know that your experience reflected the level of service we work hard to provide every day. We appreciate you taking the time to share your feedback, and we’re always here if you ever need anything moving forward. If you have questions, want help reviewing your account, or simply need support, our Customer Care Team is ready to assist at 1‑888‑963‑9363, Monday through Friday, 9:00 AM to 5:00 PM. Thanks again for being part of the Payless Power family, Trinecia! Published on February 13, 2026
Everything went great
Response: Thank you for sharing your experience with us! We’re glad to hear everything went great. It means a lot that you took the time to leave a 4‑star review. We understand that even when things go well, there’s always room to make the experience even better. If there’s anything more we can do to turn that 4 stars into 5, we’re here to help and would love to learn from your feedback. If you ever need assistance after hours, you can always reach us through our contact page at: https://paylesspower.com/contact-us/. We appreciate you and look forward to continuing to serve you! Published on February 11, 2026
Easy Set up. Now waiting for connection
Response: Hi Davyon, Thank you for sharing your experience with us! It’s great to hear the setup was easy and straightforward for you—getting started smoothly makes all the difference. I understand you’re now waiting for the connection to finalize, and I appreciate you letting us know where things stand. If you ever notice that the connection takes longer than expected or you have questions along the way, I’m here to help make sure everything moves forward as it should. Just reach out anytime, and we’ll work through it together. Thanks again for choosing us, and we’re excited for you to enjoy the full experience! Published on February 06, 2026
If I could leave zero Stars I would. I just called customer service and spoke with a representative and I was trying to get help understanding my recent rates which she did explain but she was not friendly whatsoever. She was condescending and just had a really bad attitude. She was talking to me like I’m an idiot and acted like she was annoyed and bothered with my questions which in my opinion is the underlying basis of her job. I strongly suggest putting your “customer service Representatives” through a follow up/refresh course as to what being a customer service representative actually entails or at the very least trach them the basic fundamentals of what they were hired to do. Thank you.
Response: Hi Sarah, Thank you for taking the time to share your feedback. We hear your concerns regarding your recent interaction with our customer service team and your experience while seeking clarification about your rates. We understand how important it is to feel respected and supported when asking questions about your account. Our goal is always to provide clear, professional assistance, and your comments indicate that this expectation was not met during your call. We take feedback like this seriously, as it helps us identify opportunities to improve. Your concerns regarding communication style and professionalism have been noted and will be reviewed with our leadership team to ensure our representatives continue to meet our service standards and receive ongoing coaching where needed. If you would like to further discuss your experience or need additional assistance, our team is available to help. You can reach us during regular business hours, or if you need support after hours, please visit https://paylesspower.com/contact-us/ for available options. We appreciate you bringing this to our attention and giving us the opportunity to address it. — Payless Power Customer Care Team Published on February 04, 2026
Quick and easy, convenient!
Response: Hi Alfred, Thank you for sharing your thoughts about your experience. It’s great to hear that the process felt quick, easy, and convenient for you—that really shows the service lined up with what you were hoping for. Your feedback highlights exactly the kind of experience we aim to provide, and it’s encouraging to know it made things smoother on your end. Comments like yours help reinforce what’s working well, and they give us the chance to keep delivering the same level of simplicity and convenience for you and others. If you ever have suggestions or want to share more about what stood out to you, I’m here to listen and help in any way I can. We appreciate you, Alfred, and we’re glad the service has been such a good fit for you. Published on February 02, 2026
Stay away from this company. They are scammers. They give you one rate then charge you for a lot of stuff that you have no idea of. Add additional charges on you that you didn’t obtain. Please stay away. Will do everything I can to get this word out. These people are gimmicks and scammers. These good ratings coming from employees that’s paid
Response: Hi Ayanna, Thank you for speaking so directly about your experience. I hear how upsetting it is to feel like the rate you were given didn’t match what showed up on your bill later, and the concern you’re raising about charges you don’t recognize is completely understandable. When costs appear without clear explanation, it naturally creates a sense of distrust, and the strength of your reaction shows how seriously this impacted you. You’re bringing forward important concerns about unexpected fees, plan transparency, and whether anything was added to your account that you didn’t request. Those are real issues that deserve a clear, detailed breakdown so you can see exactly what each charge represents. Here’s what we can do to help: We can review your rate, recent billing activity, and any add-ons line by line. That will let us identify what each charge is tied to. Ayanna, your experience matters, and you deserve full clarity about your account. We're here to help you sort through the details so you can make the most informed decisions moving forward. Published on February 02, 2026
This is an awesome service provided.
Response: Hi Daniel, Thank you for taking the time to share your experience. Hearing that you see the service as awesome really stands out, and it shows how well things have been working for you. Your feedback highlights the value you’re getting, and it means a lot to know the service is hitting the mark for you. Comments like yours help us understand what’s working well, and they encourage us to keep delivering the same level of consistency you’ve experienced. If there’s ever anything more you’d like to see, or if you have suggestions on how we can continue making things even better for you, I’m here and happy to help. We appreciate you, Daniel, and we’re glad the service has been a great fit for you. Published on February 02, 2026
This is the worst company do not I repeat do not get their services ,I need too talk too a manger about my ridiculously high light bill this is too much already I’ll be changing companies and ima go too the news station tomorrow mornin And reporting yalls God awful company charging me 30.01 a day is ridiculous yall should be ashamed of your selfs ripping off the less fortunate like this why does magic valley offer 8.5 cents a kilowatt hour and yall can’t what’s the difference I don’t have enough money for a deposit too switch companies but as soon as I do I am switching yall are theworst company ever Payless power yeah right yall should call yourselves paymost power or empty your wallet power horrible horrible horrible…
Response: Hi Isaiah, Thank you for laying out everything you’re experiencing with your bill—it’s clear how overwhelming it feels to see daily charges around $30.01, especially when you’re comparing that to what other providers advertise. Wanting to speak with a manager and consider going to the news really shows how strongly this situation has impacted you, and it’s important that your concerns are taken seriously. You’ve brought up real questions about the rate you’re being billed, how it compares to other companies, and why the cost feels so high. Those are valid points, and you deserve a clear, straightforward explanation of what’s driving the daily total on your account. Rates can vary depending on usage, plan type, meter readings, and any adjustments tied to the local utility market—but the numbers should always make sense when they’re broken down. I want to help you get that clarity. We’ll review your recent usage, the rate attached to your plan, and anything else that might be contributing to the cost. From there, we can go over options that may help lower your daily average or find a plan that works better for what you’re trying to manage financially. Isaiah, your situation matters—let’s take the time to look at the details together so you can get the answers and next steps you’re looking for. Published on February 02, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
