Worst service ever. No customer service after 5 is ridiculous for working customers.
Response: Thank you for taking the time to reach out to us about this issue, Faron. We understand how vital it is for our customers to get assistance with their services when they need it most, and how frustrating it can be when a live representative is not available over the phone. Please keep in mind that we have 24/7 automated assistance for making payments, setting payment arrangements and so on available through the My Account Portal at paylesspower.com or through our automated phone system. We provide after hours email support, which is available until 9PM Monday through Friday. It is also available from 9AM through 5PM on Saturday, and from 11AM to 8PM on Sunday. If you have any other questions or concerns, please contact us at 1-888-963-9363 Published on April 10, 2025
We appreciate the customer service and service we receive from you guys. Thanks so much. Keep up the good work
Response: Thank you for choosing to rely on Payless Power for your electricity needs! Published on April 10, 2025
great services !
Response: Thank you for the high rating! Published on April 08, 2025
I have had your service before & you were always willing to work with me anytime I had a problem & needed help with my bill. You are truly a company that really cares about your customers & not just their money either. Sincerely, Laura Finch 04/08/2025
Response: Thank you for giving us a high rating and a thoughtful review, Laura! Payless Power is proud to provide you with services you know you can rely on. Published on April 08, 2025
The process to sign up was extremely easy.
Response: Thank you for your review! Payless Power looks forwards to servicing your home. Published on April 07, 2025
So far really liking the daily updates and ease of keeping track of my usage!
Response: Thank you for the high rating! Payless Power is thrilled to know you are satisfied with the services! Published on April 07, 2025
Service excellent
Response: Payless Power appreciates your rating! Published on April 07, 2025
I love this provider it gives me a great sense of life and it’s easy to keep the lights on!!! Thanks Payless!!
Response: Thank you for the high rating, Leonide! Published on April 07, 2025
Very realizable
Response: Thank you for rating and reviewing our services! Published on April 07, 2025
I WOULD GIVE IT A 0 RATING BUT THERE’SNO OPTION FOR THAT!! THEY OVER CHARGE AND DONT REPLY TO YOUR CONCERN. I WILL NOT RECOMMEND TO ANYONE!!! WORSE LIGHT COMPANY IVE EVER CAME ACROSS
Response: Thank you for taking the time to reach out to us about this concern, Lucinda. We understand that you have concerns in regards to your billing and services overall, which we know are vital to you experience as a customer. Payless Power charges you based on the amount of electricity you consume, and we will list the amount you used with the daily billing notification we send every morning. You can also always review your billing via the My Account Portal at paylesspower.com for a breakdown of charges applied. If you have any other questions or concerns, feel free to contact us at 1-888-963-9363 Published on April 07, 2025
