Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Great job I love it
Response: Hi Earnest, Thank you for sharing your thoughts with us! It’s great to hear that you had such a positive experience and that everything met your expectations. Your feedback means a lot because it shows us we’re delivering the quality and care our customers deserve. Published on November 20, 2025
So far so good much better rates than previous company
Response: Hi Johnnie, Thank you for sharing your experience with us! It’s great to hear that our rates are working out better for you compared to your previous company. We understand how important it is to find a plan that feels fair and fits your needs, and we’re glad we could provide that value. Published on November 20, 2025
Nice company and it was very easy to do online I love it
Response: Hi Andre, Thank you for sharing your experience! It’s great to hear that you found the process easy and convenient online—that’s exactly what we aim for. Your feedback reinforces that we’re on the right track, and it motivates us to keep improving. Published on November 20, 2025
Im new to this so hopefully it would be better
Response: Hi Natalia, Thank you for sharing your thoughts with us. Starting something new can feel uncertain, and it sounds like you’re hoping for an experience that truly meets your expectations. We appreciate you giving us the opportunity to show you what makes our service different. If there’s anything specific you’re looking for or any concerns you’d like us to address, we’re here to make sure your experience is smooth and positive. Please feel free to reach out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM—we’re ready to help make this better for you. Published on November 20, 2025
Thanks u all r the best
Response: Hi Antwan, Thank you for sharing your feedback! It’s great to hear that our team made such a positive impression. We truly value your support and are committed to continuing that level of service every time you connect with us. Published on November 18, 2025
Great service and unbelievable experience
Response: Hi Daniel, Thank you for sharing your thoughts! It’s great to hear that the service and experience stood out to you. We truly value feedback like yours because it reinforces what matters most to our customers. Knowing that your experience was unbelievable motivates us to keep delivering that level of care every time. Published on November 17, 2025
K/w is outrages right now
Response: Hi Kyle, Thank you for sharing your concern. I understand how frustrating it can be when power issues disrupt your day, and it’s important to have clear information during these situations. Outages are typically managed by your Transmission and Distribution Service Provider (TDSP), so I recommend checking their outage map or contacting them directly for the most accurate details and estimated restoration times. If you need help finding your TDSP or their contact information, let us know by reaching out to our Customer Care Team at 1-888-963-9363 during standard business hours which are Monday through Friday 9:00 AM to 5:00 PM. Published on November 17, 2025
Very good service
Response: Hi Paul, Thank you for sharing your feedback! It’s great to hear that you experienced very good service. We truly value your perspective because it helps us understand what’s working well for our customers. Published on November 14, 2025
New customer and the customer service team was very nice with account set up
Response: Hi Chaya, Thank you for sharing your experience! It’s great to hear that our team made your account setup smooth and pleasant. We truly value creating a welcoming start for new customers, and your feedback shows we’re on the right track. Published on November 14, 2025
Literally made payment 7hrs ago and still my services haven’t been restored. The reason for this particular review is to highlight, they send out false emails saying it will be reconnected with in 2 hrs and no reconnection. They don’t even have a line to where you can communicate with someone about their error. You literally have to wait til the open the next day. I nor my kids have eaten since I’ve gotten off work last night. I haven’t slept waiting for the lights to come back on. And here I am trying to contact someone since 3am. Emails don’t work, called on or and they said PAYLESS HASNT SENT A RECONNECTION ORDER. Why be quick to require payment but not quick to provide the service paid for. 0/5 stars…. I only choose 1 star because I had to choose someone
Response: Hi Kimberly, Thank you for sharing your experience with us. I understand how important it is to have your service restored promptly, especially when it impacts your household. From what you’ve described, the delay and lack of communication have caused significant frustration, and I appreciate you bringing this to our attention. To resolve this, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. We also provide after-hours email assistance during these hours: 5:00 PM to 9:00 PM Monday - Friday, 9:00 AM to 5:00 PM on Saturday, and 11:00 AM to 8:00 PM on Sunday. They can confirm the status of your reconnection order and ensure everything is processed correctly. Your feedback helps us identify areas where we need to improve, and we’re committed to making this right for you. Published on November 14, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
