Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Very easy and straight forward. Prices are a bit high but still very much enjoying the service in this summer heat good. Good company so far, no complaints.
Response: Hi Michael, Thank you for sharing your experience! It’s great to hear that you’ve found our service easy and straightforward to use—especially during the summer heat when reliability really matters. We understand that pricing is an important factor, and we’re always looking for ways to ensure our services deliver strong value. Your feedback helps us keep that focus sharp. We’re glad to know you’re enjoying the service and that things have been smooth so far. Published on August 08, 2025
Easy to set up and to use
Response: Hi Destiny, Thank you for sharing your experience! It’s great to hear that you found the setup process easy and the product simple to use — that’s exactly what we aim for. We understand how important it is for things to work smoothly right out of the box, and your feedback reassures us that we’re on the right track. Published on August 08, 2025
Fast reliable service very nice
Response: Hi Catrina, Thank you for sharing your experience! It’s great to hear that you found our service both fast and reliable — that’s exactly the kind of support we aim to provide every day. We’re also glad you felt the friendliness in our approach; creating a positive and welcoming experience is something we truly value. Published on August 07, 2025
Great company and quick to resolve any issues that you don’t think might occur
Response: Hi Fabian, Thank you for sharing your experience with us! It’s great to hear that you’ve found our team responsive and quick to resolve unexpected issues. We understand how important it is to have support you can count on, especially when surprises pop up. Your feedback reinforces our commitment to staying proactive and dependable for every customer. Published on August 07, 2025
I absolutely love the service inconvenience of the low prices
Response: Hi Johnathan, Thank you for sharing your thoughts with us! It’s great to hear that you’re enjoying the service—we’re thrilled that it’s making a positive impact for you. We understand how important both convenience and affordability are, and it sounds like you’ve found real value in the combination of low prices and reliable service. That’s exactly the kind of experience we aim to deliver. Published on August 07, 2025
Payless power is very convenient and easy to use. It is very affordable for those in need of quick and efficient electricity.
Response: Hi Michelle, Thank you for sharing your experience with Payless Power! We’re glad to hear that you find our service convenient and easy to use. It’s clear that having quick and efficient access to electricity at an affordable rate is important to you, and we’re proud to be a part of that solution. Your feedback highlights exactly what we strive for—making power accessible and manageable for customers who value both simplicity and savings. Published on August 07, 2025
Just starting service was a nightmare. They were content to let me and my family sit in the 110 degree heat all weekend instead of get up and get it done. I had to do all the leg work, that should’ve been my first clue as to how they treat customers. Fast forward 2 weeks, I’m basically robbed over the weekend, and because I’m a new customer, they will not help me at all to get my power back on after they cut it off yesterday. We’re under a heat advisory, and they don’t care that being robbed was traumatic enough, now we gotta sit with no air, can’t cook anything to feed my family, and clearly can’t get a room, because I was ROBBED. They are heartless and care nothing about their customers which ironically, are the only reason they have jobs to begin with. Yes, I’m a new customer, after this, I will not be an old customer. HEAT ADVISORY, KIDS AND DOGS AND NO FOOD. YOU PEOPLE ARE GEMs….. And now, they won’t send the verification code so I can post this……
Response: Hi Christina, Thank you for taking the time to share your experience. We hear your frustration and understand how deeply upsetting it must be to face multiple challenges—especially during a heat advisory and after such a traumatic event. It’s clear that the start of your service didn’t meet your expectations, and the recent disruption has added significant stress to an already difficult situation. We recognize how critical reliable service is, especially when your family’s comfort and safety are at stake. We want to help resolve this as quickly as possible. We will have a specialist reach out to you shortly. We’re committed to finding a solution that prioritizes your immediate needs. Thank you again for your feedback, Christina. It’s important to us, and we’re here to support you. Published on August 06, 2025
Good company nice to have a quick response when needed
Response: Hi Quentin, Thank you for sharing your experience! It’s great to hear that you’ve found our company to be responsive when it matters most. We understand how important timely support is, and we’re glad we could meet your expectations. Your feedback reinforces our commitment to being there when our customers need us. Published on August 06, 2025
This company sucks! They left me in the dark and heat after i requested service same day and my previous company was set up to also turn off service that day. After sitting in heat for hours 8 called them and told them I made the payment they wanted and asked when would they turn on my service. They proceeded to tell me that I had requested another company for service but 8 did not. I was inquiring with several companies but decided to go with Payless because I used them before.. so now they said I won’t have service until tomorrow.. can’t get refund for 5-7 business days and got hung up on!
Response: Hi Tanya, Thank you for taking the time to share your experience. I understand how frustrating it must have been to be without power, especially after making a payment and expecting same-day service. Sitting in the heat for hours while trying to get clarity on your account is not something anyone should have to go through. It sounds like there was a miscommunication regarding your service request, and I can see how that added to the stress of the situation—especially when you were relying on Payless to be your provider. Being told your service wouldn’t start until the next day and then experiencing a dropped call only made things worse. We want to make this right. We will have a specialist reach out to you shortly to discuss this issue. We appreciate your patience and the opportunity to improve your experience. Published on August 05, 2025
Easy to use, quick and not a lot of questions
Response: Hi Brandi, Thank you for taking the time to share your experience! It’s great to hear that you found the process easy to use, quick, and straightforward. That kind of simplicity is exactly what we aim for. We understand how valuable your time is, and it’s encouraging to know that the experience met your expectations without overwhelming you with too many questions. Published on August 05, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
