Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
My power was turned off today after trying Dailey to pay online and pay over the phone as well as there was not a negative amount in the account so it should not have been powered off now I’m in 90 degree heat with no power waiting to see when yall turn it back on . The new system is very flawed when it comes to payments
Response: Hi Isabel, Thank you for reaching out and sharing what happened. I understand that your power was disconnected even after you made daily attempts to pay both online and by phone, and your account did not appear to have a negative balance. Being without power in 90-degree heat while waiting for restoration is a serious concern. Access to reliable electricity is essential, especially in extreme temperatures, and having payment difficulties affect your service can be incredibly stressful. We’d like to review your account details to determine what may have happened—such as payment processing delays or system posting issues—and work quickly to restore your service if it hasn’t already been addressed. Our team is ready to look into this and provide a resolution. Please contact us directly at (866) 963-9353 so we can assist you as soon as possible. For additional contact options, including after-hours support, you can also visit: 👉 https://paylesspower.com/contact-us/ We appreciate the opportunity to make this right and improve your experience moving forward. Sincerely, Payless Power Customer Care Team Published on May 28, 2026
Unsatisfied with custermer services
Response: Thank you for taking the time to share your feedback Lionel. We hear your concern about your experience with our customer service and appreciate you bringing it to our attention. We understand how important it is to receive clear, timely, and helpful support, and your experience did not reflect the level of service we aim to provide. Your feedback helps us identify opportunities to improve and better serve our customers. We’d like the opportunity to make this right. Please reach out to our team so we can review your account and address any concerns directly. You can contact us at (866) 963-9353, or visit our contact page for additional options, including how to reach us after hours: 👉 https://paylesspower.com/contact-us/ We value your business and look forward to assisting you further. Published on May 28, 2026
Gave me the run around…left nearly a day with no answers as to why my electricity was not activated kept saying priority status blah blah but nothing was a priority unless it’s in working business hours don’t think if you need to talk to a person to actually help you will get a lovely email saying SORRY we will look into it
Thank you! You guys are great. No hassles thank again
Response: Hi Leonide, Thank you for your kind words. It’s great to hear that your experience has been smooth and hassle-free—that’s exactly the kind of service we aim to provide every time. We’re glad everything worked out easily for you and that our team could deliver the level of support you were hoping for. Feedback like yours lets us know we’re on the right track. We’ll continue working to keep things simple, reliable, and convenient for you. If there’s ever anything you need along the way, we’re always here to help. We truly appreciate your support! Published on May 27, 2026
I am a new customer. Just signed up today. Fast, and user friendly to get started online without the hassle of having be on the phone with someone. Not knowing if you’re going to actually get a real live person or, AI. Thank you Payless Power.
Response: Hi Beverly, Thank you for sharing your experience as a new customer. It’s great to hear that getting signed up was fast and user-friendly, especially without the need to spend time on the phone wondering what kind of support you might reach. That kind of smooth, hassle-free start is exactly what we aim to provide, and your feedback lets us know the process delivered the convenience and clarity it should. It’s important that you feel confident and in control right from the beginning. As you continue with us, we’ll keep working to make every step just as simple and reliable. And whenever you do want assistance, you’ll always have support available to help you when you need it. Welcome to Payless Power—we’re glad to have you with us! Published on May 27, 2026
Thanks for the help omg I was freaking out when I couldn’t pay all because of the biking address lol.
Response: Hi Thearika, Thank you for sharing your experience. It sounds like that payment situation caused a moment of stress, and it’s great to hear things were sorted out and you got the help you needed. We’re glad our team was able to step in and make the process clear and manageable for you, even with the address issue. Situations like that can feel overwhelming, and having quick, effective support makes all the difference. We’ll keep working to ensure everything—from payments to account details—stays as smooth and straightforward as possible. If you ever run into anything else or need assistance, we’re always here to help. We truly appreciate your feedback! Published on May 27, 2026
Good quality and good customer service
Response: Hi Oscar, Thank you for sharing your feedback. It’s great to hear that you’re pleased with both the quality of our service and the support you’ve received from our team. We know how important it is to have dependable service along with responsive customer care, and your comments reflect exactly what we strive to provide every day. It’s encouraging to know your experience has met those expectations. We’ll continue working to deliver that same level of quality and assistance whenever you need us. If there’s ever anything more we can do to support you, we’re always here to help. We truly appreciate your support! Published on May 27, 2026
Si lisasaaasasass
Response: Hola San Juanita, Gracias por tomarte un momento para compartir tu reseña. Valoramos mucho que hayas dejado tu calificación positiva, incluso si tu comentario fue breve. Nos alegra saber que tu experiencia ha sido lo suficientemente buena como para darnos 5 estrellas. Nuestro objetivo es seguir brindando un servicio claro, fácil y confiable en cada interacción. Si en algún momento deseas compartir más detalles o necesitas apoyo, estaremos encantados de ayudarte. ¡Gracias por confiar en nosotros! Published on May 27, 2026
Easy to create the new account
Response: Hi Veldee, Thank you for sharing your experience. It’s great to hear that creating your new account was easy and straightforward. We know how important it is to have a smooth start, and your feedback shows that the process is delivering the kind of simplicity and convenience customers value. That’s something our team works hard to make consistent for everyone. As you continue using your account, we’ll keep focusing on keeping things just as easy and accessible. If you ever need support or have questions along the way, we’re always here to help. Welcome—we’re glad to have you with us! Published on May 27, 2026
Me gusta que todos l os dias se cuabto consume de luz y lo comodo y facil para pagar .
Response: Hola Alberto, Gracias por compartir tu experiencia. Nos da mucho gusto saber que valoras poder ver tu consumo de luz todos los días y que encuentras el proceso de pago cómodo y fácil. Esa visibilidad diaria y simplicidad son aspectos clave que buscamos ofrecer para que puedas tener mayor control y tranquilidad sobre tu servicio. Es excelente saber que están cumpliendo con tus expectativas. Seguiremos trabajando para mantener esta experiencia clara y conveniente para ti. Si en algún momento necesitas apoyo o tienes alguna sugerencia, estamos aquí para ayudarte. ¡Gracias por confiar en nosotros! Published on May 27, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
