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Payless Power Reviews
Read reviews from Payless Power customers
Why Choose Payless Power
Transparency, Everyday Low Rate, and Responsive Customer Support
People choose Payless Power in Texas because of its commitment to flexibility, transparency and affordability. Unlike traditional providers, Payless Power also offers prepaid electricity plans that allow consumers to control their consumption and expenses. With options that do not include long-term contracts or credit checks, customers appreciate the freedom to manage their energy consumption according to their budget and needs. There is a plan option that’s right for every Texan.
Additionally, Payless Power’s dedication to customer service sets it apart. From easy online account management to responsive support, users experience convenience at every step. Along with competitive rates and innovative energy management tools, Payless Power is emerging as the preferred choice for Texans looking for reliable and affordable electricity solutions. Read some of the recent reviews from past and present Payless Power customers.
Fast and easy process!
Response: Hi Daniel, Thank you for your 4-star review! We're glad to hear that you found the process fast and easy. We know that getting service set up quickly and without complications is important, and it's great to know your experience reflected that. We appreciate you taking the time to share your feedback. Our team is committed to providing a simple and efficient experience for every customer, and we look forward to continuing to serve you. If you ever have any questions or need assistance, we're here to help. Thank you for choosing Payless Power, Daniel! Published on July 13, 2026
I have been with Payless Power for almost two years now and have been a very satisfied customer and have recommended to a lot of people that the service is the best electric company I have used.
Response: Hi Stephanie, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve been a satisfied Payless Power customer for almost two years. Your loyalty means a great deal to us, and it’s especially rewarding to know that you’ve recommended our service to so many people. We understand how important it is to have an electric company that is reliable, straightforward, and delivers a positive customer experience. Hearing that Payless Power is the best electric company you’ve used is incredibly encouraging for our team. We truly appreciate your trust and support, Stephanie. We look forward to continuing to provide the quality service you’ve come to expect for many years to come. Thank you for being part of the Payless Power family! Published on July 13, 2026
Very convenient service. Love payless power
Response: Hi Tammy, Thank you for your 5-star review! We're delighted to hear that you find our service convenient and that you love Payless Power. We know how important it is to have an easy and reliable experience, and it's wonderful to know we've delivered that for you. We truly appreciate your support and look forward to continuing to provide the simple, convenient service you can count on. If you ever need assistance, our team is always here to help. Thanks again, Tammy! Published on July 13, 2026
Fast and easy process!
Response: Hi Daniel, Thank you for taking the time to share your 4-star review. We're glad to hear that your experience was fast and easy. We know how important a smooth and efficient process is, and it's great to know we were able to meet your expectations. We appreciate your feedback and your business. If there's ever anything we can do to make your experience even better, our team is always here to help. Thanks again, Daniel! Published on July 13, 2026
My account is at $75.00 balance thanks for contacting me about my bill
Response: Hi Antoinette, Thank you for sharing your feedback and for the 4-star review. It's great to hear that reaching out about your bill was helpful and that your account balance is now at $75.00. We appreciate the opportunity to keep you informed and support you with your account needs. If there's ever anything else we can assist you with, we're here to help. Thank you for choosing us! Published on July 13, 2026
Eficiente y eficaz la forma de pago
Response: Hola Juan, Gracias por compartir tu experiencia y por destacar que nuestro proceso de pago te pareció eficiente y eficaz. Nos alegra saber que pudiste completar tu pago de manera rápida y sencilla, ya que trabajamos continuamente para ofrecer una experiencia cómoda y práctica para nuestros clientes. Agradecemos tu confianza y tus comentarios. Esperamos seguir brindándote un servicio que cumpla con tus expectativas en cada visita. ¡Gracias por elegirnos! Published on July 13, 2026
Me siento cómodo con esta compañía es muy buena
Response: Hola Miguel, Gracias por compartir tu experiencia y por destacar que te sientes cómodo con nuestra compañía. Nos alegra saber que consideras que brindamos un buen servicio y que hemos podido generar esa confianza en tu experiencia con nosotros. Valoramos mucho tus comentarios y también tomamos en cuenta tu calificación de 2 estrellas, ya que nos motivan a seguir buscando maneras de mejorar. Nuestro objetivo es ofrecer una experiencia que cumpla y supere las expectativas de cada cliente. Agradecemos tu confianza, Miguel, y esperamos seguir atendiéndote para brindarte una experiencia aún mejor en el futuro. Published on July 10, 2026
When is power on
Response: Hi Lynishia, Thank you for your 5-star review! We appreciate you choosing Payless Power. We understand how important it is to know when your power will be turned on and are glad to assist with any service questions you may have. Please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM, and we'll be happy to review your account and service status. – Payless Power Published on July 10, 2026
Fast and easy to sign up
Response: Hi Aidee, Thank you for your 5-star review! We're glad to hear that your sign-up experience was fast and easy. Making it simple for customers to get started is one of our top priorities, and we appreciate you sharing your experience. If you ever need assistance, please reach out to our Customer Care Team at 1-888-963-9363 during standard business hours, Monday through Friday, 9:00 AM to 5:00 PM. – Payless Power Published on July 10, 2026
Very predatory. I had a positive balance last night, then I wake up owing $40 dollars. This is ridiculous. Then they did this when offices are closed, I’ve never had an issue with this company until today.
Response: Hi Asia, Thank you for sharing your experience. We understand how alarming it can be to go from having a positive balance one evening to seeing a negative balance and an unexpected amount due the next day. Given that you've generally had a positive experience with our service, it's understandable that this sudden change would raise concerns. Account balances can change quickly when there is a significant increase in electricity usage, and we want to make sure you have a clear understanding of what occurred on your account. Our team would like the opportunity to review the account details and usage history to determine what may have contributed to the change and address any questions you may have. Asia, we appreciate you bringing this to our attention. Please contact our Customer Care team at your convenience, and we will also attempt to reach out to you directly to review your account and provide additional information. – The Payless Power Team Published on July 08, 2026
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
