I have had Payless Power for 3 years and have loved it up until this new update to the system. The phone system is not recognizing my account number zip code combination and now the minimum payment is $45 and no longer $10. I received no communication regarding the payment requirement change.
Response: Thank you for taking the time to respond. We apologize for the frustrations of the last couple of days. I called and spoke to your husband and notified him that we are proud to say that our automated system is working normally again. You can call to make a payment at 888-963-9363. It also looks like you were able to register for our new customer portal. This will allow you to make payments online, store a card, set optional auto payments and view detailed account information. Please let us know if you have any issues using it.
Not the best or cheap but they keep u updated how much you spend on light and they’ll help you with your light when you need it.
Response: Hi Alondra - we have some great new plans right around the corner. We also now offer auto-payments so you can maximize your discount and never have to worry about getting disconnected.
This new system is horrible . It’s over charging me and won’t update. I put 43.00 on there yesterday and nothing has changed says I’m at 55 cents
Response: Hi Codi - I apologize for any confusion. We did receive your payment. We were implementing system upgrades over the weekend and account balances were not accurate during the upgrade period. It was fixed shortly thereafter and your account balance has been restored and your payment shows to have posted.
I have read a lot of reviews here. How the hell do they still stay in business? Because they can take advantage of people who have been thru some serious issue. The disabled, divorced, first timers, good people with bad credit. This is some of what’s wrong in our country today. They know you will pay as best we can because we probably have already gone thru having the power shut off and might have children, sick, disabled or elderly. We all go thru hard times. But we are survivors and do what we have to do. It hurts but we do it because we have to. I see unexpected rate increases, miss billing. Like any big outfit they give you the same some and dance call us. Why it won’t do a dam bit of good. Everyone including them. They are just humoring us that’s all. I don’t see ok there oh we are sorry we are going to credit you XXX$ FOR YOUR INCONVENIENCE. But like me being off 1¢ WTF REALLY A PENNY?? Oh and they charged me $25.00 to turn it back on. And here’s another great to off CRICKET CELL PHONE. In Buffalo NY I had them. They charged you $5.00 to pay on line, 4$ if you paid at the store or only $2 if you used the the phone prompt system that like Payless seemed to never worked. But free at the machine in crickets lobby. That were always OUT OF ORDER. You want a phone pay your prepay fee but is at cricket will CHARGE YOU TO PAY TO PAY YOU BILL! Most of these companies are giving you a service but they are targeting the poor.
Response: Larry - most of the reviews you read here are actually from customers who love our service. We are proud to assist all types of customers with getting affordable and straightforward service that is comparable in price to large companies. If a customer slips up and gets disconnected we will even waive the reconnection fee once every 6 months. We also offer options to help prevent disconnections from happening as well. We are actually not a big outfit but a family owned and operated business based right here in Texas. If you run into trouble we do have options but these are not unlimited. I cannot speak for your wireless phone provider because we are not affiliated with them in any way but your business is important and we are always striving to add features to make it easier and more affordable. We are now billing at 2:00pm daily and giving each customer until 10:00am the following day to make a payment - that's 20 hours to pay if you fall under $0.00 (even $.01). No other pre-paid company does that. Call us and we can discuss 888-963-9363.
Negative- my electric was shut off because of 1¢ yes a penny. Got a text saying I had $15+ on my account. Next thing I know electric was shut off. I went to view the text and it was GONE! And replaced with a request to have power shut off. Spoke to service and he explained it’s like a pre pay phone when you run out of minutes your phone is shut off. Wow that’s a game changer. I tried to explain that text in the AM and how it was no longer there and a shut off notice was there? Electric was shut off either before it was sent it right afterwards? I asked about my $15+ balance and he explained the whole two days. Then he went to tell me the figures. One cent one penny and it cost me $25.00 to have it turned on plus $10 on my account. So if you are 1¢ off it will cost you $25.00.
Positive power is turned on very quickly. And power is restored very quickly when it’s turned off because of a penny. $25.00 taken like candy from a baby. Give a guy a dollar less way like an overdraft or something maybe build up a line of credit depending on how much you have already paid them. $5.00 for every $500.00 the customer has paid. Just s line of credit. I have referred a lot of people to them but it cost me $25 for 1¢ I m sure prole who asked me how I like the pre pay I tell them the truth. No way screw them is what I hear. Payless had lost a few new customers over this!
Response: Larry - I am sorry to hear that you are unsatisfied with the service. Prepay service is pretty straightforward. It's like putting gas in the car. If you get too low without filling back up there could be a problem. Pre-paid allows customers with bumps and bruises on their credit to get affordable service with a deposit even if they have run into trouble with other light companies. We are honored to provide you and thousands of other Texas residents with straightforward and affordable service. Call us at 888-963-9363 and we can discuss your concerns.
The new payment method sucks!!!
Response: Jessica - I apologize for the inconvenience. We do have a new upgraded payment system in place. For about 24 hours there were some bugs however we postponed disconnections until those issues could be fixed. Our new online payment portal is now in place and it offers great new features never available that we have never had available before. You can now store your card for easy online payments and set optional auto payments so you always get our disconnect and never get disconnected. You can also always pay 24/7 through our automated line. Please give it a try now that everything is working properly and then let us know what you think:)
Be advised, I called Payless Power before I decided to write this review and this what you get,and NO, I DO NOT WANT TO TALK AGAIN TO DISCUSS THE ISSUE. So far I have had better, now I have to give $35 or more every time I want to put money on my account. What a rip off, reliant is better. FIX IT PAYMORE, I have NEVER paid less with this company.
Response: Hello - I am sorry that you had a bad experience. We did convert to a new system late last week and a result there was incorrect minimum usage amounts shown in the new web portal. that was corrected by Monday night and we dd not disconnect customer that day to prevent any service interruptions that may have resulted.
I had money on my account before y’all did y’all new changes and I would like my money back on my account.
Response: Hello - I apologize for the inconvenience. We were converting a customer to an upgraded billing system last week and for 24 hours the account balance would not have shown to be accurate while the funds were being transferred. that has been completed and your balance is now accurate.
Before the new system had you sign in and create an account and all of this I would actually give it four or five stars. However, I was able to email them because I could not login to my account or create an account. I can say that my email was answered within hours. So customer service is great. Fix the bugs, I’ll give 5 ⭐ stars
Response: Patrick - thank you for your patience. We are happy to report that the automated system is working correctly once again. We have also fixed most of the bugs in the portal so I think you will see a much improved customer experience going forward. thanks for sticking with us!
i been using payless power for over 5 years i think and i love it so far easy to track my usage on how u use my electricity thANK U FOR YOUR MESSAGES EVERYDAY
Response: Thank you, Sammy! There are more great tools and features right around the corner!
