Theirs a lag in days. The last update was 11/29/2017 today is 12/02/2017.
It also no longer tells you how much you’ve spent that day. I loved y’all cause you helped me control how much electricity I use, now it seems like your just taking money.
Response: Hello Brea - There will be a delay of an extra day or so when an account is being converted to our enhanced customer system. This is a multiphase project and by the end of December, you will be able to log in to the customer portal with one touch and see itemized charges by day. This will give you more visibility than you have ever had before.
I love the service. From the customer service, discount promotions, and also the quick response for request. You guys are awesome! Staying #facts
Response: Thank you, Breyona. We are working to improve our service every day. If you love Payless Power now just wait until you see what's in store in 2018!
the worse ever. hate the change.. send me what it cost me everyday in money not kwh.worse idea ever. web site diffcult
Response: Eddie - thank you for your comments. Please note that while we are in the middle of changing to our new customer portal the changes are not yet complete. A supervisor will call you to discuss the changes. We appreciate your patience and really feel that when everything is complete you will love the new features.
I do not like the new system I’m not getting this at all
Response: Evonya - thank you for reaching out. A supervisor will contact you shortly to explain how the new features work.
Payless Power deserves a
DOUBLE 5 ? RATING!!!
No price gouging here!
AFFORDABLE, EASY, BEST CUSTOMER SERVICE RELIABLE and USER FRIENDLY!
Customer going on 2 years and not a single problem or complaint!
LOVE PAYLESS POWER! ?
Response: Helen, Thank you so much for the double 5 Star rating:) We are working hard to roll out new features and plans that will help you love your service even more!
Love the service!! And I REALLY LOVE the new acct system!! Let me know when stock options are available so that I can invest in this company!!! 🙂
Response: Thanks, Jeremiah! You sound like a pretty good salesman!
Thank you for the simplicity of your service. I know how much power I use daily which helps me to be mindful of how I use it!
Response: Thank you, Gwendolyn! There are more great features on the way!
Love the service, makes life easy!!! ?
Response: Renee - thanks for being an awesome customer!!
Really hate the new update and not receiving a E mail or text with my account balance when it gets low.
Response: Tanya - we received your review and would like to apologize for the unsatisfactory customer experience that you have received and we should be able to fix these issues for you. Please reply to the email contact that we sent this morning so we can troubleshoot your issue. Our records show your messages to be delivered so any clarification to the questions we sent will help us correct the issue.
ur new payment system SUCKS!!!!!
I cant even see the area I need to fill credit card info to make a payment.wtf
everything is overlapping. this sucks ill look for another company in the morning!
Response: We received your review and are very concerned that you are not receiving the intended customer experience. The new payment portal is designed to adapt and fit perfectly in any screen size. This is obviously not happening for you. If you will send the make and model of your phone, internet phone browser and screenshots we can research and identify the issue. We have not received other reports of this but there may be phone models and software that we are missing. Any assistance that you could provide may not only fix your issue but potentially help future customers as well.
