Worst company i have ever used. Extremely expensive. I just dropped 140 to get lights back on. And I’m already in the dark again. With a negative of 70. I never even use my big heart so how the hell does that happen.. They shut off my electric over and over even though i have a infant and its cold. . Ill be sure to tell all my family and friends to never use this electric company.
Response: Mikaela, Texas has experienced one of the coldest winters on record, and because of that, even using your heater for a limited time can result in a big electric bill. If you have other items or accessories plugged in to outlets, they also require energy even if they aren't turned on! We hope you will give us a second chance! And don't forget, when you keep your account balance at $35, you get a 20% discount! Published on January 30, 2018
Love this company!! My highest bill in the summer.. around $50. The coldest part of winter $60!! And won a $100 dollars towards my electric bill in May!! Love you guys!! Happy New Year!!
Response: Lillie, Congratulations on winning one of our weekly trivia contests on Facebook! Who doesn't love free money towards their electric bill? We love you too, and we hope you have a wonderful 2018! Published on January 30, 2018
System sucks all of a sudden I’m being charged twice the amount I was normally using everytime I call I get put on hold hung up on with no return call I’m out more money and would like to know how I can cancel my account with you because if I wanted to pay over $200 a month on prepaid lights I might as well go with a real light company you send text messages out stating on system issue and now here’s another and I think it’s unfair that I have to wait till my lights gets turned off or in very bad negative state before you can assist
Response: Michelle, We appreciate your patience during the time when we were updating to our new system. We have many new features, like the MyPayless account portal and new daily account alerts, that were created for our customers to have more transparency with their account. If you have still experienced problems getting a hold of our customer service team, will you try again? We have added people to our team to make sure we can answer all calls in a timely fashion. 888-963-9363 Published on January 30, 2018
I believed payless power to be a company that like it says charges just got the light you consume on a daily basis. I have paid around $400 of light in one month and am continuously disconnected thru out the month. They actually charge you fees for everything and you can’t even view any information on your account. I just paid $110 of light and am already in the verge of disconnection just after two days. I wouldn’t recommend this company it’s expensive, they can’t help you in any way and will be charged for any little thing.
Response: Jose, At Payless Power, we are always willing to work with customers who are on the verge of a disconnect. Our customer service team is hear to help, so please call 888-963-9363. As for your account information, you can see many account details in your MyPayless account portal. If there is anything you don't see there that you would like to know, just give us a call. Published on January 30, 2018
The website is lacking basic information on account usage and billing. I cannot successfully update my payment method info. Instead the following error message is displayed:
Must declare the scalar variable “@Active”.
Response: Hi Marisa, Thank you for the heads up! We've had many updates take place, and have done our best to make sure everything is up and running as it should be. This bug should have been fixed, but will you please let us know if you are still having this problem? Call us at 888-963-9363. Once you verify that it is working correctly, we hope you will consider changing your review rating.
Trying to see what’s my daily usage
Response: Evonya, You can receive see your daily usage from the monthly SUP (statement of usage of power) report that is sent out, or by calling us at 888-963-9363. Coming soon, you will be able to view your transaction and usage history in your MyPayless account portal! We hope that once you receive your daily usage, you will consider changing your rating.
Gracias por las opciones
Response: Buenos dias. Le agradecemos que se haya tomado su tiempo en mandar sus comentarios.
At first before this whole change in how they give the balance and the rate of electricity used, I would have gave it 4/5stars. Now with the change and all this confusion is really annoying. I feel like I’m constantly giving out money to this company, especially when no one is home 7a-5p and my bill for one day is $10. I have never had that much in one day, and now it’s a continuation almost daily. My bill used to be between $4-5. $15 would last me at least three to four days but not now. I went back to previous bank transactions and I’m paying way more before this change. Very unsatisfied and unsettling. I am no longer saving money with this company. I will have to move on soon.
Response: Tanya, We hate to hear this! At Payless Power, we only bill for what the meter reads, just like other electric companies. If you want more details about your meter, you can register it at www.smartmetertexas.com. We have had many changes going on, but all have been for the benefit of our customers. More time to make payments and more transparency with customer accounts. We hope you will stick with us during this time!
Horrible company ever since there update. Keep charging me more and more per day…my averages daily usage went from 4.54 to 19.98! On a week I was out of town!! DO NOT RECOMMEND THIS COMPANY TO ANYONE
Response: Hi Jon, We apologize for any frustrations that our new update has caused. The new messages and alerts were created with our customers in mind, as we now give our customers even longer to make payments and more transparency in to their accounts! Did you know that you automatically receive a 20% discount when you keep your account balance at $35 or above? That results in more savings as well as more energy for you to use! We hope this helps.
This service sucks they over charging you. I’ll b getting me regular lights
Response: Allen, We appreciate you as a customer and want you to know that Payless Power can only bill for what the meter reads, just like other electric companies. Have you been keeping your account balance at/above $35? When you do, you automatically receive a 20% savings!
