People obviously get prepaid lights for a reason, so keeping the balance above $35 is not going to always happen. I do not like the fact that by 11am I am billed for the next day bc if I only have $10 to my name and have a positive balance that day when i get billed at 11am and go negative for the next day, I won’t be able to just pay the $10 to stay positive although I am technically not negative bc it’s for the next day. I will be switching to a regular provider bc by you all not showing the dollar amount consumed and the website doesn’t show it, y’all are getting over with this new system.
Response: Brittany, Have you been using the new MyPayless account portal? It provides a lot of great information about your account. Coming soon, you'll be able to see your transaction and usage history. If you want to know that information now, simply give us a call and we can help! 888-963-9363 Published on January 30, 2018
Ever since they updated their systems my bill has sky rocketed up. I have been with them almost 4 years and b4 the system update i averaged about $75-$80mo and thats with using a/c and heat all year round….after the new system update they made now im paying $200+ a month…….and this is for a 1 bedroom apt with no washer/dryer and i dont use the dishwasher either……i will be finding another provider which is a damn shame…..you guys new system is overcharging customers and it seems like you dont care.
Response: Jermayne, First, we thank you for being a loyal customer for almost four years. We have gone through many updates here at Payless Power, all so that we can give our customers more flexibility and transparency with their account. We can only bill for what the meter reads, just like other electric companies. We absolutely care about our customers and want to make sure we can do everything that needs to be done to make that known. Published on January 30, 2018
I’m very happy with the service, I really wish that you could probably give a customer more discounts ,but other than that I think it is awesome that you can prepay your service. I would definitely recommend family and friends to try you guys out thank you for being so good.
Response: Paulina, Thank you! Helping our customers pay for their service as they go is one of the reasons we love what we do. If your friends and family give us a try, we hope that enjoy it as much as you do! Thank you for being a loyal customer. Published on January 30, 2018
I yet again can’t make a payment. It keeps saying server error and has been saying that since last night. Nothing works correctly with y’alls new system.
Response: Lyndsay, Thank you for bringing this to our attention. We have undergone many changes, but all to make the customer experience better. Are you still receiving errors when trying to make a payment? If so, please call 888-963-9363 and we can help. If everything is resolved, we hope you will consider changing your star rating! Published on January 30, 2018
I have enjoyed this service! It makes it easier for me to keep track of my usage and helps me budget too! I’m glad this is an option instead of getting a huge bill by surprise like I have in the past!
Response: Gwendolyn, We agree...it's always nice to follow your usage during the month instead of receiving a surprise at the end of the month! It makes us happy knowing we can help you budget! Thanks for being a loyal customer! Published on January 30, 2018
This is a terrible and extremely expensive company. My family has spent more money in the past week with this company than we’ve have spent with any other electric company who bills monthly. I would definitely not recommend this company to anyone, especially those who have a strict bill budget. I am completely unsatisfied with this service and company.
Response: Hi Chanice, We hope that people who are on a strict bill budget would consider us, as we offer daily balance alerts with no contracts. Those two items together help people plan ahead and provides them with the flexibility and transparency with their account. Published on January 30, 2018
I’m not sure what happened in the last change to Payless power, but my daily usage has gone up from spending $2.50/day to now $10.50/day! Absolutely ridiculous! Something needs to change!
Response: Amber, We have been going through many changes here, but all of them have centered around how to serve our customers better. At Payless Power, we only bill for what the meter reads, just like other electric companies. Many customers' usage has increased due to one of the coldest winters on record here in Texas, as using the heater even for just a little bit of time, can result in lots of usage. Published on January 30, 2018
I think this is most expensive place I have used!
Response: April, Everyone loves saving money. Are you taking advantage of our 20% discount when you keep an account balance at or above $35? This can really help! Published on January 30, 2018
Would not recommend unless your desperate.
Response: Aaliyah, Providing quick and easy electric service to our customers is part of the reason we are in the business. We want people to be able to have service on the same day they request it! Keeping an account balance of $35 also guarantees that you receive a 20% discount, which can save you a lot of money! Published on January 30, 2018
I really had a lot of faith with this company but I paid 215 for one month and I’m not home all day it’s crazy expensive I don’t recommend this at all
Response: Adriana, Thank you for trusting us in the first place. At Payless Power, we only bill for what the meter reads, just like other electric companies. Even when you aren't home, if you have items plugged in to outlets that aren't powered on, they still require energy. And because of the unusually cold weather we have experienced, using your heater only for a small bit of time can result in a large energy usage! We hope this information helps. Published on January 30, 2018
