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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
It was very easy and helpful
Response: Thank you Alisa for the awesome review(: Published on September 24, 2018
Quick and easy.
Response: Thank you Jonathan for the review it's greatly appreciated. Published on September 24, 2018
Easy and fast!!!
Response: Happy to know our new online portal is fast & convenient,Thank you for the review! Published on September 24, 2018
I love Payless Power!
Response: We love having you as a customer! Thanks for the 5 star review(: Published on September 24, 2018
Great Service love it
Response: Thank you for being a great customer(: Published on September 24, 2018
I’m a single mom. I’m grateful for the service. I wish I could qualify for a discount.
Response: Thank you Mariah for the feedback it's greatly appreciated. Everyone does qualify for a discount all you'll have to do is sign up with AutoPay to receive 20% off our standard rate. Also when you more than 17KWH a day you'll receive more off. Please reach out to our customer care dept at 888-963-9363 for more saving tips! Published on September 24, 2018
Fanastic! Great customer service!
Response: Thank you for being a great customer! Published on September 24, 2018
I remember a time when this company worked more for its consumer… There are no longer grace periods and the rates keep rising per kw…………………………………………
Response: Thank you Brittany for your feedback it's greatly appreciated. We do offer ways on saving on your usage,Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate. We also still offer deferred payment plans if the grace period is not enough time you are more than welcomed to call in when the balance is negative before 11am to have that applied. Please reach out to our customer care dept. at 888-963-9363 if you have any questions or concerns. Published on September 24, 2018
Its expensive………..
Response: Thank you Johnathon for your feedback it's greatly appreciated. We do offer ways on receiving a discount, one being when you signed up with AutoPay you'll pay the discounted rate & could save 20% off our standard rate. Also when you use more that 17KWH discounts are applied as well. Please reach out to our customer care dept at 888-963-9363 for more saving tips. Published on September 24, 2018
Simply horrible. I asked for no contract prepaid service, and they tried to get sneaky about putting me on a contract. I take pictures of my meter everyday and every night to measure my own usage, but it never matches up with what they bill me for. Then they say that they’re billing runs two days behind, so there’s nothing they can do about helping it make any sense. It’s okay for a few days or a couple weeks as a temporary solution, but I would never recommend it for long term.
Response: John, we do apologize for your experience with our service. I would like to clarify that the plan you have (SuperSaver) is prepaid and you are able to cancel at anytime with no fee. Yes our billing is 2 days in arrears due to AEP sending us your reads you can verify your usage using www.smartmetertexas.com to verify what is being reported directly from your meter. Please reach out our customer care dept for anymore questions or concerns at 888-963-9363. Published on September 24, 2018
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
