If I could leave negative stars I would. We signed up after being told it was on a regular plan being billed 1 time per month. We made a deposit and we thought it was good. No!!! in a weeks time we managed to use our whole deposit and were negative. We discovered this and paid then paid more the next week and more the next week we can’t switch the have a hold on our meter. Im trapped. I’m on ssi I need 1 monthly payment so I can budget. Now I’m in the dark all the time. I’m scared to turn on anything. With 4 kids and fixed income, this is the worst choice I made. $12- 14 a DAY! THAT’S ALMOST MY RENT!
Response: A.R Lee I do apologize your experience with our service has not been pleasant. I was not able to locate an account in order to be able to reach out to you. If you could please contact our customer care dept. at 888-963-9363. Thank you. Published on May 25, 2018
Not sure why it jumps from 3 to 5 dollars a day
Response: Crystal- Thank you for the feedback it's greatly appreciated. With the temperatures warming up & we're no longer experiencing mild temperatures here in Texas, the usage will change based on how much electricity is consumed. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on May 25, 2018
Very easy to make payments and the service is excellent
Response: Thank you so much Amber for allowing us to serve you! Published on May 25, 2018
Easy and convenient
Response: Thank you Derrick for being the best part of Payless Power! Published on May 25, 2018
The best service
Response: Thank you Jemendrick we strive daily to provide the best service to the best customers! Published on May 25, 2018
All around great
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on May 25, 2018
Easy to pay online.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on May 25, 2018
I would recommend you guys. Been great to me
Response: Thank you so much for your review! We are glad you are a satisfied customer we appreciate having you with Payless Power Thank you for being a loyal customer! Published on May 25, 2018
Very easy to use
Response: Thank you for your review! Published on May 25, 2018
I love this I can pay on the go thanks
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on May 25, 2018
