Best rates and very customer friendly. So easy to make payments!!!
Response: Thank you so much for your fabulous review Dominick!! We are pleased that we can provide our customers with competitive rates and excellent service!! Giving customers the ability to make super fast payments online, in the automated system, and with a live agent!! We are so lucky to have customers as great as you!! Thank you so much for the support!! Published on April 03, 2018
I do not recall any text regarding percentage increase. It appears that I ‘m paying at least 30 dollars more per month.
Response: Hello and thank you for the feedback we do not send out messages with percentage increases we don't have contracts so you are subject to kilowatt rate increase as well as when the price goes down that gets passed on to the customer which is good so your not stuck paying high kilowatt rates while in a contract we also offer discounts such as a 20% percent discount simply by keeping your balance above $35 and if your using more than 17 kilowatts you get a daily discount! Thank you for choosing payless power:) Published on April 03, 2018
Total monthly ends up being high but premayment works best with my budget schedule.
Response: Thank you so much for your fabulous review!! Providing you with competitive prices and excellent services it's one of our objectives!! The daily messages will help you to keep an eye on your account because it gives you the balance and your usage and that will help you to make changes that will help your budget!! Also keeping your account above $35.00 and/or using above 17 kilowatts per hour will give you the Flex Pay Discount that will also help you save!! Thanks for the support Lauren!! Published on April 03, 2018
Been with this prepaid company for about 2 months now, I’m very happy with their service. Their rates are unbeatable compared to other prepaid electric companies. Their connection was super fast I think it only took about an hour to get the electric on. They’re online website makes it really easy to add money to your account. I’m a happy customer.
Response: WOW!! We appreciate that awesome review Arren!! One of our goals is to provide all our customers with a quality service and the best rates! We are thrilled to give customers all the options to make their journey easy and pleasant!! The online website is one of our best features because it gives you all the tools to make super fast payments, you can see your daily statement, and so much more!! Also with the daily messages you can also be updated of your balance and usage!! We love that with can provide you with all of these features! We also love having customers as great as you!! Thank you SOO much for supporting Payless Power!! Published on April 03, 2018
I’ve been with Payless power for over 6 yes never had a complaint my only thing now is that they don’t have extensions anymore like before without having to get deferred..as a customer sometimes we just need extention no deferred but for the most I am very satisfied
Response: Thank you for the feedback unfortunately we don't offer extensions but we do offer a grace period from the day to fall negative until the next day before 11am, we also have autopay with helps you maintain $35 dollars in your account additionally it enrolls you 20% flex discount! :) Published on April 03, 2018
I love how easy it is to pay over the phone and I love the daily notifications I think the rate is a little high but it makes up for it with the easy accessibility to my account
Response: Thank you so much for your positive review Marcela!! We provide our customers with various payment options that will help! Getting daily messages is great because you have control and knowledge about your usage and balance and will help you make some changes if that's the case!! Also having the ability to access your online account gives you the power to keep an eye on your account and it's easy and fast to use it!! We are so glad that we can provide you and all our customers with an excellent service!! Thank you for supporting Payless Power!! Published on April 03, 2018
I think its a little high but its so easy to pay and they work with you.
Response: Thank you so much for the great review Glenda!! We like to provide our customer with competitive prices and the best service in the area!! We are so glad that you find our service easy and we are always available to give all our customers a hand if the options are available!! Published on April 03, 2018
I absolutely love payless power and have tried recommending it to friends and family but the ones that I have recommended it to are still set in their ways with the same ole big electric company. Great job and very awesome customer service.
Response: Thank you so much James for spreading the word about our company!! Most people who switch to prepaid find it difficult switching from one bill at the end of the month to pay as you go. Our best advice is to treat this prepaid service just like any postpaid, and every paycheck add around $200, that way you don't have to stress about your balance until it gets low! We greatly appreciate you!! Published on April 03, 2018
I LOVE Payless Power! So easy to monitor my balance daily and control my usage accordingly. Such a relief to no longer be at the mercy of the other ridiculously priced companies. Thank you so much!
Response: We're glad we could provide you all the tools needed to make your experience as easy and efficient as possible!! Thank you for being such a great customer! Published on April 03, 2018
Never had a problem making a payment over the phone until today. Now I’m glad I tried online payment. Super easy and much faster than over the phone. Love the save feature. Convenient.
Response: Hi Dawn Thank you so much for the review! we are so sorry for the inconvenience of the automated system not accepting the payment. If you ever come across this problem again please reach out to customer care dept at 888-963-9363 & report the issue. Good thing we have several payment options in case one doesn't work. Glad you found our new online portal easy use!(: Published on April 03, 2018
