Payless Power Reviews
Read reviews from Payless Power customers
Excellent service and easy payment options. Keep up the good work!
Response: Thank you for the Excellent review Jonathan! Published on August 06, 2018
It’s so easy to submit a payment.
Response: Happy to know the online portal is easy to use. We strive on making our service easy as possible(: Published on August 06, 2018
Really fast and easy.
Response: Thank you so much for the review, Glad you like the new online portal! Published on August 06, 2018
Great electricity
Response: Thank you Asya for the great review!! Published on August 06, 2018
It’s been to highly lately
Response: Thank you Maria for the feedback. keep in mind is that temperatures increased significantly in North Texas this week. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 06, 2018
Easy to use but very over priced
Response: Thank you for the review. Payless Power does offer ways on saving on your bill. Please reach out to our customer care dept. at 888-963-9363 for more ways to save(: Published on August 06, 2018
I HAVE NEVER HAD A PREPAID SERVICE TO DISCONNECT ME DAILY. THIS HAS BEEN THE WORSE EXPERIENCE EVER. I’VE ADDED MONEY IT GIVES ME A POSITIVE BALANCE OF $30.00 AND WITHIN HOURS IM AT NEGATIVE, I THINK THE SERVICE YOU PROVIDE IS UNACCEPPTABLE AND IT REALLY ISNT HELPING THE CUSTOMER AT ALL. I HAVE A PROBLEM THAT EVERYTIME IM ONLINE ADDING MONEY THE MINIMUM CHANGES WITH A DISCONNECTION FEE ADDED. THIS IS NOT AFFORDABLE IT TURNS OUT TO COST MORE THEN A MONTHLY PAYMENT. PAYLESS POWER HAS TO DO BETTER NO WONDER THE CALL QUEUE IS 102 PEOPLE BEFORE ME EVERYTIME. A PREPAID SERVICE WITH A SWITCH HOLD AND 150 TO GET TAKEN OFF!!! EXTREMELY DISSATISFIED CUSTOMER
Response: Thank you for your inquiry. We apologize for the inconvenience, a Supervisor will be contacting you. Please keep in mind that anytime services are disconnected & reconnected we require the negative balance + $35 from the $35 payment a $25 reconnection will be deducted. I do show on your account the minimum payment is not being met therefore causing your balance to fall back to a negative balance once the $25 reconnection fee is charged. Published on August 02, 2018
I don’t like my daily cost, it was times i was barely at home and my daily cost was the same. I felt it was unfair.. I actually pay attention to what i have on in my house, and its unfair at times.
Response: We are regretful to hear that you do not feel you are being billed fairly. The most important thing to bear in mind is that temperatures increased significantly in North Texas the past few weeks. This can result in drastic changes in your daily usage even if you do not touch your thermostat. The hotter it is outside the longer and harder your AC will have run to compensate. Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 02, 2018
My only issue with the company is the rates. I switched from another prepaid company for which I was a customer for 3 yrs whom failed to transfer my service as requested which caused a bunch of other issues. Regardless – my electric bills through Payless Power are honestly outrageous. I did expect some increase as my new residence is bigger – however my bills have quadrupled. Reviewed my bills and the amount I am paying for service is higher than was expected. Even on days I got the discount – this was typically over-ridden by the daily “one time charge” of approximately $1 a day. I like the communications, the website is great for me to see everything in one place, etc. I paid less for a month of service through my apartment complex (this was due to my service not being connected by other provider) than I do through your company. I would have expected my bill from them to have been the higher bill since they most likely bill at a higher rate and include a $50 charge just for that since they don’t want you going through them. My bill through Payless Power has at minimum been double that cost.
Response: Thank you, your feedback is very important to us. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. By maintaining a balance above $35 you can save 20% off our standard rate.Call us at 888-963-9363 and we can go over the details with you and also show how you can confirm your meter reads at http://www.smartmetertexas.com. Published on August 02, 2018
just starting service
Response: Welcome Brandon! Happy to have you as a new customer of Payless Power(: Published on August 02, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
