Payless Power Reviews
Read reviews from Payless Power customers
Very easy to get things done with Payless power online or on the phone
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 23, 2018
Great service. I don’t have anything else to say
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 21, 2018
Pretty good service
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 21, 2018
Afordable service. I recomend this
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 21, 2018
Great company til today 8/13/18, all i ask for was an extension til tonight cause i get paid tonight and can make a payment and i was denied being told they cant offer me the extension. My daughter is a diabetic and cant be in heat but do they care noooo all they want is money. Ive been with this company for over a year and this is what i get. I DONT RECOMMEND THIS HEARTLESS COMPANY TO NO ONE. Really
Response: Tish, we do apologize you had this experience with your service. We do offer a grace period from the time the balance does go negative automatically giving you till the next day before 11 am to make a payment, Also a deferred payment plan is offered if needed. With our service we do know when disconnections can occur & strongly encourage customers to make a payment before the grace period does expire to avoid it. If needed can contact *211 a agency that can assist on making a payment for you when needed. Lastly a Supervisor will be emailing you a critical care form, for your daughter here shortly. Please reach out to customer care department if anymore questions or concerns at 888-963-9363 Published on August 21, 2018
Only been with this company less than a week already a problem thank God the sales person put me on the wrong plan…lies from the sales team lies from customer service two thumbs down for your service..looking to make the switch to a new company.
Response: Thank you Jared for the feedback it's greatly appreciated. I did review your account looks like a Supervisor has contacted you due to this issue you just expressed. When starting service we do send what is called a LOA-Letter of authorization which goes over in detailed the plan you selected, disconnection policy, terms of service. In order for the service to start that document will have be signed before sending an order. I do apologize if there was confusion when completing service. Please reach out to our customer care department at 888-963-9363 if you have anymore questions or concerns. Published on August 21, 2018
Your prices going up
Response: Erasmo, thank you for the feedback. Please note that Payless Power offers a bundled rate, this includes the energy charge, delivery and meters charges. On your particular plan you can pay the bundled discounted rate by maintaining balance above $35 or more to save 20% off your standard rate. Please reach out to customer care dept. at 888-963-9363 for more energy saving tips. Published on August 21, 2018
Great fast service
Response: Thank you Quiana for the review, Thank you for being a great customer(: Published on August 21, 2018
I didn’t realize I had to prepay every time but it’s probably better this way.
Response: Thank you for the review it's greatly appreciated Published on August 21, 2018
Very helpful and straight to the point. Will recommend to anyone.
Response: Thank you so much for your great review!...We thank you for being a loyal customer!! Published on August 19, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
