Payless Power Reviews
Read reviews from Payless Power customers
Easy process, low kilowatts, good communication, pay as you go, online, money, easy set-up,
Response: Thank you Bobby for the excellent feedback! Published on December 03, 2018
Based off of customer service alone, this was an easy experience which started off not so great because there was a switch hold from a previous tenant! I was able to get this taken care off ASAP and make a payment!
Response: Jessica, thank you for commenting. Glad we were able to get that issue resolved & get your services started asap. Thanks again for the review! Published on December 03, 2018
Sign up was simple, payments are easy. I compared rates and plans of many available energy providers in my area in terms of convenience, affordability, and flexibility, and found this to be the most compatible with my needs. I love getting a daily notice of my usage as well as my balance! I always know exactly where I stand.
Response: Thank you Kit for the great feedback, you made the right choice! Happy we can provide all the tools needed to make your experience while using our service easy to use & understand. Published on December 03, 2018
Was this electric company easy and convenient. On demand at the last minute when I needed electricity on the weekend..
Response: Thank you for the 5 star review! Published on December 03, 2018
Easiest way ever!
Response: Thank you Kevin for the 5 star review! Published on December 03, 2018
If I could give zero stars, I would I called the place and they asked for my name my birthday, and then asked me if I needed a breathing machine or had any chronic conditions, and because I have to take my nebulizer a couple times a day. I was told that they could not provide me service. I told her she was discriminating against me and told her to never mind and hung up on her. All of a sudden I got 4 text messages and 2 emails trying to get me to sign on with them probably to cover their ass. I believe it is against the law, and I could be wrong, since I have several health conditions which require me to have power, all I need is my power on in a town where I didn’t know where else to go to turn on power. It’s not like I needed a prepaid program at all, I have excellent credit and with any other company I have a zero dollar deposit. I believe, though, that it is illegal to discriminate against anyone over any disability. I don’t think it’s right that they couldn’t turn my power on just because of my disability. In fact, that is the first time that I hadn’t been offered a discount for a disability, if any discount were offered, which is what I thought she was getting at, instead, I was baited into answering a question that was really my choice to answer. So maybe by me saying my disability, it gives them the right to refuse me service. I’m not sure on that, I think I might ask the lawyer, though, there’s any lawyers out there that wanna comment on this, though, please comment. This might be a great service for some people that might have bad credit which is wonderful for them to do for those people but to discriminate against somebody just because they have problems does not mean that they can refuse them service I will never ever use this company and I can’t seem to find a customer service area that will let me actually talk to somebody to complain about this without setting an account up since I’m not a customer I’m not allowed to comment so I thought this is my best chance at least I can warn other people don’t answer there questions you don’t have to answer that one you do have the right to your privacy. I apologize for any mistakes in this, my arms don’t work very well, so I have to use the voice on my phone or computer.
Response: Stacye, Thank you for commenting. Payless Power does not discriminate against any customer or applicant for service. State regulations prohibit customers certified as critical care or chronic care patients from using prepaid service due to frequent possibility of disconnections with little notice. This is the regulation PUCT substantive rule 25.498"k" as shown on the link https://www.puc.texas.gov/agency/rulesnlaws/subrules/electric/25.498/25.498.pdf. We will be launching Postpaid services in the year 2019 and we will be more than happy to provide you service then. Published on November 30, 2018
easy but a pain
Response: We are sorry you have not had a great experience and want to know more, so that we may improve. If you would contact us at https://paylesspower.com/contact-us/ , then we can have someone review your account to see if we can make things right with you. Published on November 28, 2018
Thank you very much
Response: Thank you so much for the great review. Published on November 28, 2018
So easy so reliable! Best so far! Thanks again!
Response: Thank you for the 5 star review! Published on November 27, 2018
So easy so reliable! Best so far! Thanks again!
Response: Thank you for the 5 star review! Published on November 27, 2018
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
