Payless Power Reviews
Read reviews from Payless Power customers
Excellent !!!!!!
Response: Thank you for being an excellent customer! Published on January 22, 2019
Just started likening it yes waiting to see how it goes so far so good and will tell about if I like alot just got on with u all since 1/9/19 so time will tell 3 star for now thanks
Response: Thank you for rating Payless Power! We look forward to having you as a new customer(: Published on January 22, 2019
Always on pins and needles, service can be interrupted at any time any day, constantly need to add money daily or risk service being turned off, if you can have other service then use another service, this is a very last resort
Response: Simone- Thank you for commenting. After reviewing your account I show payments are either being made at the minimum or less than the minimum that is required. Also the amount of usage that is being consumed is causing the balance to go back to a negative balance and therefore having to constantly load funds on the account. Would recommend to add more funds so you could have more days worth of usage. If you ever need assistance on making a payment, Payless Power does offer a deferred payment plan this is a Payment arrangement where a credit is applied on the account to provide a few days worth of an service. Please contact us at 888-963-9363 to learn more. Published on January 22, 2019
My account was created 01-08-19 and service turned on 01-15-19 for a different unit than what I input at the time of account creation; I live in building 5, the account was opened for a unit in building 8. This caused another tenant’s power to be switched to Payless w/o her knowledge. Payless wants me to create a new account for my correct unit and put down another up-front payment when I’ve paid $60 in one week’s time, since 01-14-19. Available funds will not be transferred to my “new account” until the existing account has been closed, at which time it will take another 1-2 weeks for the remaining funds to redistributed. This really means the available funds will likely be depleted by the time they transfer the money to my new account, so I’ve paid for electricity for a unit I don’t even live in without a refund. I now run the risk of losing power and customer service is refusing to transfer all currently available funds on the existing account blaming me for the mistake. Terrible customer service; absolutely awful way of attempting to keep customers.
Response: Hello. Thank you for choosing Payless Power. We apologize for any confusion. While we will indeed need you to set a new account with a new payment to start, you will not be required to pay for service at the other apartment. Those funds will simply be frozen until the process of switching back the service is complete. This generally takes 7 to 10 days but can take less or sometimes longer. You may receive texts through this process showing a declining balance but once the service is switched back your balance should be restored and your funds can be transferred at that point. If the original provider does not agree to accept the full charges you may be responsible for some charges but this is rarely over the equivalent of a day’s wroth of usage. These protocols are based a required State policies but in most cases the biggest impact to a customer is that their money is frozen for a few days. A supervisor will call you to discuss. Published on January 22, 2019
This company is very high… they charge fees for everything… the cx service reps are so uncaring and also ignorant.. they offer no help and will not go above and beyond for their cx… this is the worst electrical company I’ve ever been with… way too expensive to be prepaid… Horrible company I hate it…
Response: Ayanna, We are disappointed that you have not had a positive experience. Here at Payless Power we strive to treat every customer with professionalism and respect. A supervisor will contact you to discuss your concerns. Published on January 21, 2019
I love Payless Power. The daily texts and emails really keep our family informed on our usage. Adding money to the account is simple and fast. I tell everyone that this is the way to go!!!
Response: We love having you as a loyal customer! Thank you so much for the great feedback. Glad we can provide you the tools to make your experience here at Payless Power easy & convenient as possible. Published on January 21, 2019
I am a new customer of Payless Power and they are excellent. I receive daily texts and emails which show me my usage and my balance. Very affordable, consistent and transparent!
Response: Thank you Shelley for the awesome feedback! We look forward to having you as a long time customer! Published on January 21, 2019
Very easy & convenient way to check usage & pay
Response: Tahisha, thank you for providing your feedback it's greatly appreciated. Glad we can provide you all the tools required to make your experience here at Payless Power hassle free. Published on January 21, 2019
Affordable rates, Great Customer Service
Response: Monica Thank you for awesome review. Published on January 21, 2019
Love the easiness of the pay as you use feature and great customer service
Response: Happy we can make your experience using our service easy as possible. Thank you so much for the great feedback! Published on January 21, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
