New Customer Hours
Mon - Sat: 9:00am - 5:00pm
Customer Care Hours
Mon - Sat: 9:00am - 5:00pm
Payless Power Reviews
Read reviews from Payless Power customers
Great way to keep check of balance and the notifications, probably cheaper than most energy companies.
Response: Thank you for your awesome feedback it's greatly appreciated! Published on November 18, 2019
So far so good!
Response: Thank you Michelle for your feedback it's greatly appreciated! Published on November 18, 2019
It was quick and helpful
Response: Thank you for sharing your experience using the online portal! Published on November 18, 2019
It is Super awesome
Response: Thank you Katherine for the 5 star review! Published on November 18, 2019
I need someone to call me asap. I looked at my usage today and yesterday and it’s over 120KWH &134 KWH. That is impossible. I am in a 1 bedroom apartment. I dont use the air or heat and I’m never here. From paying less then $3.00 per day using a little over 20 KWH to almost $10.00 a day and using over 130 KWH is an extreme change of pricing and is not realistic. I need Management to call me asap.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I’ve been with this company for about 2 years now. After the past 2 days I’m looking somewhere else for electricity. No company I know tries to charge $70 for 2 days worth of electricity. It’s just me and my toddler at home and not even the whole day. I’m disgusted that they would try and charge this much.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I have beeN over charged more than once
Response: Thank you for commenting. We understand that it is easy for customers to become frustrated if their usage doesn’t make sense to them but we bill you daily using the very same meter reads as any other electric company in your area would use. You can also audit these reading daily by viewing your usage on http://www.smartmetertexas.com. This a free site operated by the State that shows you how much energy you home uses in increments from 15 minutes to a month. You can use this information to validate what your electric company bills you for and also determine what is consuming the power at your home. Published on November 18, 2019
I’m really unsatisfied this company is starting to charge me a lot even when I’m not home. I’m about to switch to a different company.
Response: Thank you for your feedback you are very important to us and we strive to bill our customer’s accurately. We will be happy to go over this issue with you to independently confirm it with you. A Supervisor will review your account and will contact you as soon as possible. Published on November 18, 2019
I love using Payless power.
Response: Thank you so much for the 5 star review! Published on November 14, 2019
Great service. Easy payment system.
Response: Thank you Morgan for being a great customer! Published on November 14, 2019
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
