Hi, First of all, i would say Payless Power is a fraudulent company. They have been charging 50 cents per kWh used. When I called the customer service team, they are saying you are in a different plan and your old plan is no longer exists. I told them I never got any communication from you about the plan change, moreover, in the entire state of Texas there is nowhere power is costing 50 cents per kWh. This company is the biggest fraudulent power company in the Dallas area. Try to avoid them as soon as possibel. Regards, Raj
Response: Mr Muppavarapu- Your comments states that you feel you have been billed fraudulently and that you are paying up to .50 per KWH. Its not a good thing when a customer doesn’t understand their plan or billing so thank you for the opportunity to address your concerns. Please note that you are not billed .50 per KWH. Your plan does charge a daily customer fee of $3.20 per day and this includes up to your first 17KWH at no extra charge. If you use more than 17 KWH you are charges and the established per PWH rate. Since you are a very low user of power (less than 10 KWH per day) then our plans may not be right for you. Call us at 888 963 9363 to discuss your options and confirm your mailing address so that any refund may be delivered back to you promptly . 888 963 9363 Published on April 30, 2022
Easy to do and cheap to set up the account
Response: Thank you Addyson for the 5 star review! It's greatly appreciated! Published on April 22, 2022
It was fast and easy.
Response: Thank you for rating us! We are proud to meet your expectations. Thank you for allowing us to improve and innovate our services. Published on April 22, 2022
Thanks for the convenience!
Response: Thank you for the 5 star review! Published on April 22, 2022
Great rates! Let’s you see your usage daily. Highly recommended.
Response: Thank you for being a great customer! Published on April 22, 2022
Exalent services
Response: Thank you for the feedback it's greatly appreciated! Published on April 22, 2022
FAST AND EASY SIGN UP
Response: Thank you so much for the 5 star review! Published on April 14, 2022
So easy to get electricity without any of the hassle! Pay money, get power.
Response: Thank you very much for the kind words. We truly aim as high as possible to do right by our customers Published on April 14, 2022
So easy to use and keep track of your electrical expenses.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on April 14, 2022
I’m saving more money through Payless Power than I was with another major provider.
Response: Thank you for rating us! We are proud to meet your expectations. Published on April 14, 2022
