Easy convenient
Response: Thank you for the 5 star review! Published on February 07, 2023
Cheaper than any other light company ive had before im happy with it
Response: Thank you for the feedback it's greatly appreciated! Published on February 07, 2023
Love this service !
Response: Thank you Chelsea for the awesome feedback! Published on February 07, 2023
I can’t login to make a payment , I’ve messaged this company several times with absolutely zero response. There is something wrong with your website, and noone will help.
Response: Chris- Thank you for your payment today. A supervisor will contact you to trouble shoot what is preventing this from happening through the automated systems. This is a big deal and we will assist in resolving it for you. 888 963 9363 Published on February 06, 2023
Your rates keep switching up. This is a rip off! I don’t know how you all are getting away with doing us like that. I’m not pleased with your company at all! 👎 This isn’t right!
Response: Demarion- Your comments show that you feel that your rates are changing and that you cannot keep up. After reviewing your charges over the past few days , I can certainly understand why you would be concerned. You saw a very sharp increase in your daily charges during the latest winter storm but this was not because of your rate… it was due to a very big increase in your usage. Please keep in mind that you are under a fixed rate so the price per KWH will not increase. However, severe cold weather will cause your heater to run nonstop for days even if you don’t touch the thermostat. You can review your usage on an hourly, daily or weekly basis on your My Account portal and if you also register at www.smartmetertexas.com you can confirm that we are billing you for what your meter is reporting. 888 963 9363 Published on February 06, 2023
Greatness greatness greatnes s greatness
Response: Thank you so much for being a great customer! Published on January 30, 2023
New to service I hoping for good results verses last company
Response: Hi Mechia, We look forward to having you as a new customer and hope you're satisfied with the service! Published on January 30, 2023
This is a great service
Response: Thank you for being a great customer! Published on January 30, 2023
If you want to throw endless funds towards your electricity, this is the one for you. Be ready to have less money, and afraid to use your electricity, because it’s gonna cost you….more & more.
Response: Hello- To recap, your review states that as a Payless Power customer you are throwing endless funds towards your electricity , that you have less and less money and that you are afraid to use your electricity due to the cost . Those comments reflect a very bad situation that anyone would be upsept about. We are unable to locate your account but if you call us at 888 963 9363 a supervisor can review your billing . Published on January 26, 2023
The setup and payment is extremely easy and the text and email alerts on how much money I have available in my account is amazing.
Response: We are so pleased that you enjoy the daily messages via text, email or both-text & email. We truly feel this is the most powerful tool in maintaining control of the energy usage in one’s home. Thank you for your business. Published on January 25, 2023
