Payless Power Reviews
Read reviews from Payless Power customers
If I can rate zero stars I would this company absolutely is not a choice for those who seek great service. They do not offer 24/7 customer service so when you’re power goes out they will put a lock on your account and you are not able to pay
Response: Hello Tyler, and thank you for your feedback on this issue. We understand how important being able to contact a live representative is, especially if your services are shut off for any reason. If you need to speak with a live representative, you can reach out to us from Monday through Friday between 9AM and 5PM. You can also reach out to us after hours via email, which are available Monday through Friday, from 5PM to 9PM 9:00 AM to 5:00 Pm on Saturday 11:00 AM to 8:00 PM on Sunday Published on February 06, 2025
Charge too much, no payment plans. Wouldn’t recommend
Response: Thank you for contacting us about this matter, Shannon. We know that it is important to know what options you may have available when you need assistance. In regards to a Deferred Payment Plan, customers can only set one up at a time. If your balance is positive ,or you have a current outstanding balance on a Deferred Payment Plan, then you will not be eligible for one. If you have any questions, please reach out to us at 1-888-963-9363 Published on February 06, 2025
The service is very tedious when you are having to scround around for money just to keep a positive balance. People that are hurting with no vehicle and no way to get to work are able to pay this bill continuously. It’s a headache doing prepaid wish their was an option for monthly payments again!
Response: We appreciate the feedback on this issue, Tony. We understand that you have concerns with your current pre-paid electricity services, especially if you are struggling to keep a positive balance and want post-paid services. While we understand you may desire a monthly billing, we are still working to provide those services, and would recommend making large payments to cover for a month's amount of usage to avoid any service interruptions. If you need any other assistance, reach out to us at 1-888-963-9363 Published on February 06, 2025
It expensive but for now it was I’m sticking to for day that I don’t use my light it come out more expensive than when I use it
Response: Thank you for contacting us about the, Berenice. We know how important it is for our customers to understand their electricity and billing with Payless Power. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
It never fails. It goes up every time we are using less and less of the lights and power. We have turned the heater down and our usage average continues to go up per day. Is there something I missed in the wording of the agreement because I did not see any part about escalating Costs of power per day? I started very conservative and was using $9.30 per day average power per day. now I’m even using less electricity than that and I have exceeded $14.93 per day for power. This utilities provider is clearly not helping people like this.
Response: Thank you for reaching out to Payless Power about this issue, Marichal. We can understand why you may have concerns with your current billing and electricity services, and we want to help you better understand your billing. Payless Power charges its customers based on the amount of electricity that they consume, with higher usage being reflected in a higher billing. Winter time is typically when customers see a spike in the electricity they consume, especially as their appliances work harder against the cold air than they normally would. If you are concerned about the usage that you are being charged with, we strongly recommend that our customers utilize the smartmetertexas.com website. This will break down your consumption into 15-minute intervals, so you understand when exactly you are consuming the most amount of electricity. For further assistance, please contact us at 1-888-963-9363 Published on February 06, 2025
I like the convenience of prepaid but I know that the kWh fluctuate toooooo much especially when I only have certain things plugged up, and I deliberately do not use certain appliances or lights. It’s unreasonable for me to fluctuate from 11 kWh to 80 something kWh. That’s way too wide of a range.
Response: Hello RaeAnne, thank you for contacting us about this issue. We understand that you have concerns with your recent billing and usage, especially regarding the price per kWh potentially fluctuating. The importance of understanding your billing cannot be overstated, and we want to make sure customers have clarity on their charges. You are currently enrolled in one of our 6-month prepaids. These plans have a fixed rate, therefore the rate that Payless Power charges per kWh is fixed, and does not change during the plan time period. Fluctuations in the actual kWh used may be attributed to a variety of factors, including the effects of the winter weather on appliances. You can always review your electricity consumption via the smartmetertexas.com website, which does break down your usage into 15-minute intervals. If you have any further inquiries, please contact us at 1-888-963-9363 Published on February 06, 2025
It’s a good company my light bill is reasonable and I don’t pay hundreds of dollars
Response: Thank you for your review, we appreciate your business. Published on February 03, 2025
The only thing I see wrong I tested my theory I unplugged all and used no heater cold weather and bill still jumped up $4. To $5. dollars. I find that unjust.
Response: Thank you for your review, please call us at 1-888-963-9363 so that we can better assist you. Published on February 03, 2025
na………………..
Response: Thank you for the 5 star review! Published on February 03, 2025
Payless Power has been the best electricity company I’ve had in years. I can save money for other necessities. Their customer service is great and they have payment plans that come in handy when you need them the most.
Response: Thank you for your your 5 star review. We are happy to be your retail electric provider! Published on February 03, 2025
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
