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Payless Power Reviews
Read reviews from Payless Power customers
We have plans to support you and your energy needs
Fast, friendly and easy to understand. I’ve never had to ask for a manager.
Response: Thank you Krystal for the feedback it's greatly appreciated! Published on February 22, 2021
I had my thermostat in 64 nights and 68 day why im paying too much i have a chimney that i had on every day , i seal it the patio door and still pay to much? Ok
Response: Ms Vivas, You comments state that you do not understand how your charges could be so high when your thermostat was set to 65 and you sued your fireplace every day. Believe me when I say that last weeks weather hit everyone’s pocketbook hard. First ,rest assured that your energy rates did not increase. You are on the 12 month contracted rate plan so that energy rate is locked in. But we also have not raised our rates for our variable rate customers and do not intend to do so at this time . So in your case the increased charges are in relation to a sharp increase in usage which points back to your original; question. So what is going on. There could be a number of issues at play but the first is the record breaking cold. At one point it was -1 or -2 below zero. These are among the coldest recorded temperatures in our area since the national Weather Service was established in 1899. I can tell you that when its that cold the heater will run nonstop even if your thermostat is on 65 and you have a fire in your fireplace. I know this to be true because that was the exact situation at my house and the heater remained on every minute that I had power last week. Even at 65 a central air system cannot regulate the temperature inside effectively when the external temperature is in the 20s or lower. It will run continuously . Now, what if you were without power part of those days? If so, Oncor may have estimated your usage if it was not getting daily meter data. If this is the case… call us ta 888 963 9363 so we can go over your options until this is corrected. Published on February 23, 2021
We enjoy the convenience of a pay as you go plan rather than a monthly bill.
Response: We are truly thankful for you as a customer and we thank you for taking the time to leave a review for our company. Published on February 22, 2021
Love your service no complaints!
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 22, 2021
This is crazy. I am in one room. There is no one else in the house with me. I put a $100 on my bill and I am being told it will only last for 5 days. This is ridiculous. I might as well find another company to go with and be on a contract.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on February 22, 2021
Thank you very much for your kindness
Response: Thank you for being a great customer! Published on February 22, 2021
making payment was easy
Response: Thank you for sharing your service experience glad we can make your payment method easy as possible! Published on February 22, 2021
I would recommend this company to anyone
Response: Thank you so much for the feedback it's greatly appreciated! Published on February 22, 2021
Best electric company I’ve ever had. Thanks for keeping my POwer on
Response: Thank you for the 5 star review! Published on February 22, 2021
I love this company good plans and they work with you especially in this cold weather thank u
Response: Thank you Betty. We are always happy to help ???? Published on February 22, 2021
*Same-day connection is available Monday through Saturday when you fund your account before 6:00 PM. Accounts funded after 6:00 PM, on Sundays, or on holidays will be connected first thing the next morning. Actual timing depends on your local utility company. Connection times are not guaranteed and may be delayed due to meter issues, switch holds, system outages, or weather. Our support team is always standing by to help.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
