Payless Power Reviews
Read reviews from Payless Power customers
Good so far. Payments easy to do.
Response: Thank you Judy for the feedback it's greatly appreciated! Published on December 04, 2020
Love this company! been with them for 4 years & I will continue to be a customer.
Response: We appreciate your loyalty. We are proud to know that we meet your expectations and we are always looking to improvise our service. Published on December 04, 2020
Not really understanding the usage for your company. Some days I don’t have have of the things I use plugged in or on but amount used will be more then the day before.
Response: We are so thankful for your review and would love the opportunity to speak to you about your charges, so that we can help you in any way we can. We invite you to reach back out to us via email or phone, so we can offer further assistance. Published on December 04, 2020
Really simple and efficient with no hassle.
Response: Thank you for your 5 star review! We are proud to know that Payless Power meets your expectations and that you are satisfied with our service. Published on December 04, 2020
I love this electric company yall are great
Response: Thank you so much Alicia for the feedback! Published on December 04, 2020
Easy to pay reasonable rates And very very very great customer service!!!
Response: Thank you so much for the awesome feedback it's greatly appreciated! Published on December 04, 2020
Very easy with payment over the phone need to tell friends ok I’m done
Response: Glad we can make your payment method easy as possible! Published on December 04, 2020
Great experience
Response: Thank you for being a great customer! Published on December 04, 2020
Thank you for the service
Response: Thank you Danielle for being a great customer! Published on December 04, 2020
I agree with the past customer who stated they always pay, and yet this company does not want to work with you. I owed 6.00 and was disconnected. I only wanted them to extend the deadline for that day. I too, always pay. Even after I spoke with Supervisor Daniel, and explained I have children at home online schooling, he stated there was nothing he could do, and the disconnect order was out. I don’t know if they don’t have children, or if they just don’t care to keep their customers, but I have completely lost confidence, and will be going back to my previous carrier as soon as possible. I told him that I would also be looking for another electricity provider, but it didn’t phase him at all. I hope this customer was worth the $6. I am extremely disappointed that they don’t care to keep their customers.
Response: Ms Kretz- Your comments state that you are a good customer and you always pay and that you feel that Payless Power employees either don’t have kids at home or simply do not care about their customers. You stated that you asked for an extension because you were $6.00 short but this was denied to you. Its never good to feel that way and as a parent (most of our employees are parents) I do know how stressful it can be when you can’t pay your electricity bill. Its one of the worst feelings a parent can have.That’s when we offer the following 1.) same day account protections… just call 888 963 9363 before 12:00 noon and the system will protect your account until 8:00 PM if your qualify (it will not allow this to be done multiple days in a row) 2.) We notify every customer of the disconnection deadline (12:00 noon) so there are no surprises. If your account is negative you have to make a payment or set an arrangement by 12:00 noon or you run the risk of disconnection. However if you have at least a penny on your account you will have service that day. We also offer deferred payment plans but you must repay your active payment plan in order to get another. We re-worked payment plans for customer participating in the Covid-19 Relief Program but are no longer able to do that not that the program has expired. We also do not charge a reconnection or disconnection fee or late fees . We know of no other Electric Company that does this . If, as in your case, you were disconnected prior to calling our Care Dept and let us know that you will commit to make your payment that day we will go ahead and reconnect you prior to receiving a payment as long as you have kept your commitments when we did this before. It may not feel like to you right now but hopefully you can see that we offer many many options to customer because we do care. We will continue to do this for you in the future. Published on December 02, 2020
What our customers are saying
See why our power customers say we're the best electricity provider in Texas!
I was worried about getting electricity for my home through a prepaid company. I was calling around to see different rates then going through all the hassle of credit checks while dropping points each…
I have been with this company for several years and have been very happy since. Even when I moved, they made my usually stressful situation very easy and carefree. I recommend them to everyone that I…
I have enjoyed the service for 2 years now. In the beginning this service was planned to be temporary but with the service being so effective for me i decided to keep it for the long haul. I’m a happy customer.
About Payless Power
Payless Power wants to be your Texas electric company.
Whether you live in a large city or small town, Payless Power can save you money on your Texas electricity. We serve customers in over 400 deregulated communities in Texas with both traditional, postpaid plans on monthly billing cycles, and prepaid electricity that is pay-as-you-go with no deposit or credit check required.
We work with principal utilities throughout the state to provide electricity. The utilities are: Oncor in the Dallas and Fort Worth Metroplex and various parts of West Texas; CenterPoint Energy in Houston and the surrounding areas; AEP Central in Corpus Christi and surrounding areas; and AEP North in Abilene and other North Texas communities.
